Greet customer service. Friendly staff and welcoming. Cozy place.

It was an interesting start to my trip! The stay was short and sweet, the staff was very awesome for someone that got stranded in NYC for a night, due to flight ✈️ being canceled!

I didn't like the noise and it was near a airport. The tv wasn't set up. I couldn't watch tv I was very disappointed. The staff was nice& helpful.

Good service

Great customer service at the hotel. I would come back. Very friendly staff and helpful

Excellent customer service. Front desk is very friendly and always helpful. I will come back again on my next stay.

Staff was very courteous and very responsive to your requests

We came here for a one night stay. We had two rooms for 6 people. I arrived at 2 and was told to come back at 3 for check in. When I checked in, I checked both rooms. The stench in the hallways, the lack of cleaning in the rooms, and the general quality of the hotel and rooms was pretty awful. It was so bad that I gave my family the option to just go back home and lose the $450 we paid. We decided to stick it out and I am happy to say that we survived! There is hope. The shower does turn hot after 10 minutes of running. Half my family is impatient. Cold shower. The other half are patient. Warm shower. Our family has learned what our hotel quality limits are from this stay. Do not recommend. You have been warned.

This hotel was fine for an emergency night stay when our flight was delayed. There were so many options to eat Asian food and boba tea around us, but our next flight left too early in the morning to enjoy them.

Great location, close to subways. You got what you paid for. Very beaten down, that’s probably why price is way cheaper than others. Parking was a pain, even we paid for parking in their own little area. Had to move cars due to limited space, blocking each other. Condition is poor, almost everything was falling apart. We only needed one night before flying out, so it didn’t bother us much

The Lu got smart tv !!

Cleaness

Good

This property is dirty there were bugs in the shower. The bathtub was dirty. The staff very rude.

Bathroom didn’t work and place was dirty

Loved the location, staff were super nice and helpful. They worked with our special requests. There was trash on the floor behind the doors.

It was very nice being here like the fact they have smart tv’s

Great location, nice staff.

Clean, comfortable room. Courteous front desk staff. Neighborhood has so many great Asian dining options and the 7 train 2 blocks away. Would stay again.

Average