The place is fantastic. My favorite hotel of all time

Very nice space. Small, but with everything you need. I would have wanted maybe an extra hairdryer, but I managed. Enough amenities, easy checkin and check-out, fast communication with the property. Fan working excellent. After my first day the AC was on without me asking...but the staff control it quickly before freezing :)) Very close to the park and Downtown. Overall a good experience.

If you’re looking for a place to just sleep at and be out during the day, this is it. It was nice and easy to navigate. However their customer service was terrible. We were locked out of our room for 2 hours without food, water, no car keys. The lockbox for our room wouldn’t enter a new code even when they reset it. We continuously called to check for updates but there was nothing they could do for 2 hours and there was no staff on duty since it was after hours. We finally got into our room at almost midnight. After this incident I emailed the hotel to resolve this issue but sadly they ignored me.

Everything was ok. Thank you!

Chill vibes

Everyone was really nice. And the room was more than I expected .

The room was very small, which isn't that big of a deal in and of itself for a solo room; however, it definitely wasn't what was advertised. When it said there was a shared bathroom, I expected a conjoined bathroom with another room not a closet with a toilet and no sink across the hall. I had to shoulder the door open to my room, the internet was spotty, and the walls were thin enough for me to hear people walking around the hallway. The room was clean at least, the building and decor were cool, and it was cozy enough for a single person just stopping over for one night. But considering it felt more like a fancy hostel than a hotel, it certainly wasn't worth the price they're asking.

This is not a hotel but rather a semi converted hostel. No parking for guests. They tell you to park on the street which in downtown San Diego is all metered and you wouldn't want to leave your vehicle overnight in that sketchy neighborhood anyway. Horrible. We left without staying and they are refusing a refund.

I stayed there less than three hours. The check in experience was absolutely terrible.I waited forty five minutes outside before anybody even responded to a text message. Follow up from customer service was even that much more problematic. I had booked a 5 day stay and I left in three hours.

Rooms have no restrooms, No air conditioning, No parking and outdated. I would never rent again and not worth the money. Overnight parking was 40dlls a day and 2.50 hr at the street parking meters.

Overall thought the stay was great, just needed a place to sleep. Room was as clean as it could be for what seemed like an older room based on some paint missing and some old smudges on the wall.The toilet roll holder was broken and part of the window blinds but no big deal. The neighborhood to most is probably sketchy but I'm use to it based on where I'm from in LA so wasn't an issue. Check in took longer than expected due to new system of checking in but once sorted out it was good. I liked how close my stay was to everything I had in mind to do, I probably could of Uber/Lyft but I preferred to drive but doable not driving. I was hesitant on booking this place due to not being what I'm used to but I'd book again.

What I like about the property the most are the rooms, and check in and check out is easy

Everything about the property is fantastic. Hoping to stay here again soon.

Ceiling Fan did not work, left a stanley in unit and never got it back after messaging, other than that not bad

Rooms are clean and comfortable to be in

Hotel room was great. Room was renovated and large with full kitchen and bathroom. Hotel is conveniently located near zoo and balboa gardens. But the area around the hotel is not the best - many homeless people and some of them appeared high. Do not recommend walking but great for taking an Uber to the zoo and gardens.

For an unstaffed hotel, this was pretty good.

There’s no front desk to help with anything and the area around has a lot of homeless. At 3am I woke up to a massive fight outside my room that lasted a couple hours and wasn’t able to sleep. Also the shared bathrooms aren’t very clean.

Complete FALSE ADVERTISING. This is not a hotel, it's a HOSTEL. Such an inconvenient area, no parking, not safe, and not advertised as the Balboa Park Hotel in person either. Need a code, that is emailed to you, to get inside the building, no staff at front desk or on the premises. No room keys because there's no staff around to check you in or help you. You're emailed ANOTHER code to get inside your room. Rooms are so tiny and not as pictured in the booking, no air conditioning, walls are paper thin, shared showers and restrooms. As a single woman traveling this was so so unsafe all around and I feel so lied to. I paid a lot of money for this room, and I feel like it should have been advertised transparently. An Expedia agent could not even get ahold of the staff themselves until days later. And even then the hotel denied me a refund. Worst experience and worst trip I've ever had. Definitely not going anywhere NEAR this place ever again and will think twice before I book with Expedia again

Very disappointing. Didn’t sleep well due to noise and inability to block out light. The marketing photos are very misleading.