Good location, best days of the hotel have already passed. Unfortunately we had a room which was pretty dark, with only one small window without any view. Breakfast was ok, choice was relevant to the size of the hotel.

Excellent! Right next to a taxi rank and the beach. Staff are lovely and helpful

I stay at a lot of hotels and I rarely write reviews. I'll also say that we got stuck in Madeira and had no choice...flight was cancelled and this was the only hotel that had rooms at the last minute. So, given that, it did the job for us as we just needed a place to crash for 24 hours. For a vacation, I wouldn't choose this hotel. Keep in mind, my family owned a hotel growing up so I have a ton of perspective. The Good: Super nice staff, great location (walkable to beach and restaurants), rooms have a view of the ocean and are decently clean The Bad: Really old rooms, facilities were not super clean (saw two dead cockroaches, lots of mosquitos), cold water knob fell off the shower, floor boards had lots of gaps, and beds were uncomfortable. So, overall, if you just need a place to sleep and shower....this place works fine. If you are looking for a resort with nice facilities and experience, this is not the place. Staff was super nice and friendly and the location is great with good views.

Amazing property

Great location

All perfect

Lovely staff

Excellent stay here. Easy and quick check in. Breakfast was super and well stocked throughout the morning. Room was cleaned every day too.

Fantastic location and good hotel. Had everything we needed to escape the bad weather on our hike. Wonderfully friendly and helpfully staff. Minor issues were broken light bulbs and bad smell from the bathroom.

The property was very dated and in need of refurbishing,the bathroom definitely needs replacing . However the accommodation was clean . The location was just perfect & we had a sea view room that made up for the quality of the room . Breakfast was very poor and basic . We didn’t go after day 1 , there are lots of shops close by ,where you can grab foods & nice restaurants , A beautiful little town ,

Chambre spacieuse, propre et bien rénovée. Kitchenette hors service, mais le frigo fonctionnait. Immense balcon, belle luminosité dans la chambre. Bien situé, mais aucun stationnement (l'hôtel détient en fait que 3 espaces de stationnement, et le stationnement dans la rue est difficile)

Toilet door got locked middle of the night and had to leave my stuff in there because I had to leave in the morning

I stayed at the flag hotel over Christmas, I was made to feel welcome all the staff are wonderful and friendly

Great staff and comfortable rooms right next to the beach, quiet community and great restaurants. What more could you want.

Good lobby service

Excellent reception staff! Good breakfast. Parking was a problem. Excellent view on top floor terrace. I would definitely recommend

Location was perfect, staff was grwat

Wow Madeira what a place

It was okay but too expensive for what it was

The staff was super nice. The lady who did our check-in was extremely helpful and polite. The other staff members were nice too