Fantastic hotel, spotlessly clean with really helpful staff. Lots of restaurants and bars around the hotel and the public transport stop is at the end of the road. Literally on the main shopping street for Geneva. Short walk to the lake. Beware though, property only has air con on the 5th floor at present.

👌

Very centre position

Our stay was truly a pleasure. The staff were all pleasant especially Agustina. We stayed for 4 nights and she gave us an upgrade to make our stay very comfortable. Thank you. She went above and beyond to ensure our stay is memorable. The property is on a very good location and the suites are nice .

Awesome

The cleanest hotel ever! Super nice staff. It was a bit warm for our comfort with no air conditioning for a summer stay.

The USB charging ports on the nightstand didn’t work, which is pretty inconvenient for a tourist who doesn’t have a Swiss power adapter. And to top it off, the body wash bottle mounted on the shower wall was empty. Aside from that—and the lousy service at the front desk—the hotel is actually a nice place.

Great overall

Great location, hotel has no a/c

The staffs are not polite.

The stay was fine. However, they said they were having problems with their credit card machine when we arrived. On arriving home, it appears they have taken the payment for our stay three times on our cards. Despite emailing (no response) and calling (they don't pick the phone up) we are still no further forward in resolving this.

No air conditioning in the rooms

Room wasn’t ready and the two rooms were located in different part of the hotel. The front desk did an awesome job in attempting to get us on the same floor. The staff did a great job. With that said, there was no AC which really made it difficult to sleep with the window opened, just to be able to have air circulation. At night, people shouting and Erving their engines all night, all the way to 5 am

Good property, convenient and safe location.

Noisy rooms. No soundproofing. Not clean despite several requests. Unfriendly staff.

Location of the hotel is excellent being close to the lake, shopping & restaurants. The staff were friendly & helpful, especially in the breakfast room where there was a good selection of food on offer for this type of hotel. We were staying in 2 different types of rooms, double business & delux twin & this is where there were discrepancies. In the business class room there was air conditioning but no coffee making machine or fridge, in the deluxe room there was a fridge & coffee machine but no air conditioning. We had paid extra to upgrade to deluxe twin & on an extremely hot weekend we were given a fan which was totally inadequate. Whilst I understand different pricing for different types & sizes of rooms I do think a coffee machine & definitely air conditioning should be standard to all. It is such a shame as the rooms are beautifully decorated. I would definitely use this hotel again if the air conditioning is sorted out or I could be guaranteed a room where it was working but probably not during the summer months.

nice, clean

The hotel has been renovated recently so it is in a good state. We arrived to find that our rooms didn’t have air conditioning, so we requested to be moved which we were so that was good as it was incredibly hot. The hotel and restaurant are two separate things so it was closed on Sunday and Monday. And getting a drink outside of the main hours isn’t possible, it is in a great location but wouldn’t stay again as it was just too restrictive for a highly priced hotel!

We had a lovely stay. Very quiet and calm.

I wish I had spent more to be placed in a better room than Classic. Beware if you book this hotel that (1) the annex is separate building. The entrance is around the back of the building, and this is the only entrance to the annex that doesn’t require the ability to navigate stairs. That being said, (2) for Europe, the elevator is large, but presumably that is because the annex contains the staff supplies on the first floor. (3) The hotel has no AC. There is no room fridge, coffee machine, or toiletries beyond the shampoo/ conditioner/soap for body and hands. There are two water bottles left in your room, with no fridge, these are room temperature - at 28 on arrival - that means (hot). (4) Asking for fresh towels felt like asking for a piano to be placed in my room. The evening front desk looked at me as if I was insane to ask this, told me he would have to call me, and couldn’t deliver. Towels? The cleaning ladies also fretted over this request, when asked whilst they were doing turn down services. Odd. I was able to secure towels, against the will of two different staff members, it seemed. (5) The largest complaint I have, however; is the bathroom I received for room 2205 was NOT at ALL what was pictured in the photos of the hotel…. it looks like a hospital bathroom. No toiletpaper holder - shower flooded the floor. Strangely placed handicapped bars. This bathroom was akin to a motel. Not photos - too appalled. (6) Brian was the only good staff member.