The room was wonderful, the staff were super friendly and attentive. The breakfast was sometimes slower than others, but always good, you can also request if you wanted something a little different which is always great. We always got fresh towels when needed and fresh sheets too. There are some minor repairs needed in the rooms, due to water damage and it can get a little loud to the back from Thursday to Saturday (not all days it changes) but nothing crazy. A bigger fridge would also be better. The locations is great, restaurants everywhere, also right next to the hotel, personal recommendations are: Kintsugi for a amazing crafted experience and Antú for Lunch.

Wonderful hotel. Beautiful interiors and amazing staff. Only thing is, when we booked the room it said there was a king bed in the room. All the rooms said king actually. It was not a king bed - it was a queen sized bed. So just be aware of that when booking. The hotel should probably adjust this on the site.

Our stay was so enjoyable and lovely. The staff was welcoming, helpful, and friendly. The rooms were beautiful and the beds were comfortable. Also, we were able to sleep very well thanks to blackout shutters. We had the breakfast every morning and it was delicious and the coffee fueled our Porto exploration. I have already told friends and family to stay here when they visit.

Prim and proper was a great stay, the rooms are perfect and the staff are friendly. The breakfast was good but don’t expect a big buffet. Good dining options nearby (casa Guedes, get the de casa). Would definitely stay again when in Lisbon.

Great hotel, huge room with really good air con. Lots of bars around area. Only minor point was shampoo was same as body wash so do bring your own toiletries

Everything was superb! Dinner recommendations were spot on and anything we needed was not only immediately procured but in such a conscientious and kind manner! Thank you for your hospitality!

Lovely spot in the heart of Porto. Great location, and really clean and comfortable. Rooms are spacious and the bathroom is big enough to enjoy. Overall a great stay.

This charming hotel provided us with exceptional service and a truly welcoming experience. Our room was impeccably clean and wonderfully quiet, making for a relaxing stay. I would wholeheartedly recommend this hotel to anyone visiting Porto—it's the only place to stay.

My wife and I had an amazing experience at this hotel. The front desk staff was exceptionally friendly and helpful, and the location was ideal—within easy walking distance to all major sites. We highly recommend this hotel and look forward to returning!

We stayed for our honeymoon! The hotel was beautiful - very stylish! The staff were wonderful and made our stay memorable by putting roses on our bed and a complimentary bottle of wine on arrival! Breakfast was ok - basic choices and served a purpose. One thing - the bed - it wasn’t good! This may be personal choice - my husband found it ok- but I woke up so sore every morning, I even used the pillows from the sofa because it was like using balloons otherwise. And we did loose our lights twice - the staff were apologetic and quick to rectify this however. Other than this - our stay was wonderful!

Excellent service, rooms and comfort

Delightful and very helpful staff. In a great area with wide and varied dining options close by with all of the tourists attractions well within walking distance. Would I stay here again? Absolutely!

Amazing property. Excellent location. 10/10.

The property doesn't have kerb appeal,but come inside and it's fabulous. The rooms are spacious and very clean, the location is fantastic right in the heart of the city.we only have one grumble and that is the breakfast as there is not enough staff and the two girls that were there was run off their feet, also not only the long wait but breakfast was cold. We do recommend this hotel but breakfast needs more staff.

The front desk staff were friendly and helpful. They have transport service for a fee which was convenient. The kitchenette was a nice bonus on a multi day stay. Nespresso in room ( go to the Pingo around the corner and buy extra pods) was great because cafe’s don’t open as early as I wake up. The neighborhood is quiet in the morning, but gets livelier throughout the day. We didn’t eat on site, so I can’t comment on the complimentary breakfast

Staff was great and very kind and attentive. Would stay again.

Excellent hotel. Very clean, staff was friendly, knowledgeable, and helped with any accommodations we needed. Definitely recommend prim and proper

I wasn’t going to write a review but the way the customer service was I have no choice. What an awful experience and even worse customer service! It was our honeymoon and we were excited to stay here. The room looked clean and lovely and they even put roses out for us which we greatly appreciated. However, when we returned from dinner the room was so incredibly hot and uncomfortable they didn’t allow ac even though it was in the description and only had heat which was blasting. When we asked for help the front desk never came up to assist only what’s app’s us and basically said there’s nothing to do. When we opened the windows the noise from the local club was insanely loud and unbearable to keep open, which honestly didn’t make a difference. And the beds! I can’t believe they charge for people to stay on those beds. Hard as a rock and cheap sheets and materials, it was so miserable. They tried to offer another room that had the same issues then wouldn’t refund us on a stay we didn’t have. We left in the middle of the night and had a wonderful stay at the Intercontinental Palace who treated us like kings!! I’m all for supporting local businesses and boutiques hotels but prim and proper was the worst part of our trip. Expedia didn’t help the situation either!

Good location, close to transport links and walkable to main sights. Excellent hotel & staff. In particular the breakfast staff. Lots of fresh breakfast options (Take your pick and choose your breakfast) Room excellent size and very clean. Only minor ' could haves' ; a few more shelves for clothes in the storage cupboard and a coat stand or hooks for the wet coats? Would definitely stay again without hesitation.

The room was beautiful, very spacious and comfortable. Loved the lighting and décor. There was no terrace or balcony as advertised but this didn't really matter as there was plenty of space and we visited at a cooler time of year. Breakfast was nice and everything prepared upon request, although it wasn't totally clear what was available to have so we just had to go off the suggestions of staff, this felt a little odd. The location is on the edge of the city centre but it's easy to walk anywhere really, it is at the top of a hill so be prepared for that (Porto is a very hilly city). On the whole I'd definitely recommend the hotel, particularly on account of the beautiful, comfortable, clean room - possibly one of the nicest i've ever stayed in.