I still give 5 stars because of the staff's enthusiasm, but here are the details:
Pros:
Staff's consultation: This was what I liked the most. The staff member was very enthusiastic—I asked a lot of questions, and she answered them all. I also asked her to buy me a ticket for The Kiss of the Sea show, and she helped me with that.
Location: Beautiful, near Bridge Kiss, close to photo spots and shows, so you can easily walk around.
Cons:
Breakfast: According to the hotel, breakfast is at Hai Bột Noodle restaurant, about 50-60 meters away. When I got there, everything looked closed. When I returned to the hotel, they told me to go further inside. → Guests should be given clear directions from the start.
No hand soap: There was body wash and shampoo, but no hand soap.
Poor soundproofing: I could hear the elevator and other rooms opening and closing, which affected my sleep.