The staff were very polite! And the hotel room was nice and cosy. The stairs are a pain, so just be aware that there is no lift. Other than that, a lovely stay, right next to the water front… the staff were helpful, and so so polite! Wil deffo visit again!

Very good hotel, less than a minute's walk from the beach. Could not fault the hotel's welcome and their breakfast was always excellent. Two points to highlight: There are a number of stairs inside the hotel which some people may struggle with. Secondly, the hotel's car park is 'first come, first served' so once you get a bay I'd recommend you leave it there for the night. I had to go out with the car and returned late to the hotel which meant I lost my bay for that night - be aware!

One night stay, quick check in and helped with parking on arrival. Great beach front location, walkable to everything but quiet. Great bar and breakfast. Bed/mattress firm and slept great. Had a really great stay.

Had a lovely sea view room, spotlessly clean. Breakfast was lovely would highly recommend.

Everything good

Above expectations. Quality renovations. Great full English breakfast. Would definitely return for another stay.

The whole experienced was great. Good value for money and perfect place.

A great place on the waterfront

Minuscule hotel car park. Ended up parking 10min walk away on 1st night. Parked on street next night (after 9pm). Chargeable from 08:30 in morning with max 4 hrs stay. So can’t leave car for day and walk around town. Ok room. En-suite had tiny sink on very weathered wood surface. Shower ok but leaky screen, so floor was very wet after. Good amenities with nice teas, coffee & water available Housekeeping very efficient & excellent breakfast

Excellent stay. Check in easy & friendly and no waiting to be able to park or go to rooms. Location brilliant to seafront, harbour stalls and shops. Breakfast was delicious and good quality. Rooms nicely decorated and very clean. Waiting and bar staff friendly but needed more of them as busy bank holiday weekend. However, our rooms were cleaned daily and done within a short space of time. Recently had shoulder surgery and when receptionist realised, she came and carried my bag up to my room and wouldn’t let me do myself which was very thoughtful and considerate. Down sides: There is no lift and difficult for families with buggies to therefore get to their rooms. Other thing was coming back in evening first night as wasn’t sure if we could have drinks in the bar as all the sofa cushions were off the seats and staff member didn’t look or seem that happy to serve us at 10:45pm. However next night at around same time a different bar tender was very accommodating. Would definitely stay here again.

A great hotel with lovely decor, somebody has a special design flair. Balcony room well worth the upgrade cost with the sea views. Only slight downside was parking uncertainty, but seems to apply generally in Whitstable.

A fantastic stay as a family with the most warm and friendly staff that actively engaged with the children. The room was above our expectations and we all had a lovely, comfortable and peaceful sleep

Great location, quiet. Parking available. Comfy room, great breakfast and friendly staff.

Check-in was fine, but the parking situation is horrid! The hotel is a beautiful old seafront hotel which has been nicely updated. The dinner in the dining room was delicious as was the breakfast buffet. My room was well appointed and had all the luxuries that one would want. They did not have a conversion plug for an American iPhone, but the lady in reception was kind enough to charge my phone for me whilst I ate. Another nice feature was my petite balcony.but sadly, all paled to the lack of parking.

Friendly efficient staff throughout & a superb Hotel & location, our favourite go to place to enjoy & relax.

Lovely hotel on the beach in November. Blustery westher but lovely bar and dining room. Food was tsdty and the oysters were a great price. Service was very good. Free parking behind hotel.

Was rather nice property. Little pricey but was good!

Great location. Enjoyable stay

We got checked in and the reception staff were very helpful and friendly. We upgraded our room and it was beautiful. We thoroughly enjoyed our stay.

We had a room with a balcony and views across the sea,and our room had binoculars, for looking at the fishing boats as they passed,comfy bed,big shower great bathroom,lovely big breakfast,tv turned off sometimes and wouldn't change station from remote sometimes, maybe bad reception Free Internet worked fine