Dear Valued Guest, Thank you for your review. We apologize for any inconvenience you experienced during your stay. This was not the experience we were expecting, but we will take into consideration all the points you mentioned. If possible, I would like to share more about your experience to better understand how we can improve the quality of our facilities and services for you and other guests. Thank you for staying with us, and we look forward to serving you again. Best regards, Heriyadee, Operations Manager