Dear H***n,
Warm greetings from Inn Home Solo Baru.
We truly appreciate your business and value your honest feedback.
First and foremost, I and the team would like to sincerely apologize for falling to meet your expectations during your recent stay, especially with the room cleaning request. I am deeply concerned to read the areas of improvement that your review has brought to our attention. Please allow me to assure you that the issue will be addressed with the respective department heads to improve our processes, the quality of our products and services to avoid the recurrence.
We do hope this experience will not alter your confidence in us, and while I would not be able to take back your experience, we hope you would still give us an opportunity to regain your trust, provide you with a token of apology and serve you better in future.
Please do reach out to me personally at 085943116360 in case of any further assistance. I will remain your one point of contact for all your future travels with us.
Sincerely,
M. Hafid Setyawan
Operation Manager
Inn Home Solo Baru