I chose this hotel because I arrived in Medan late at night. I was picked up by car, and the lobby staff were also available to answer my phone calls late at night. Even though I was only in transit for about six hours, I checked out early in the morning. I slept soundly. I arrived when Medan was hit by heavy flooding, but so far the staff have been friendly and responsive. It's a good choice if you're looking for a hotel near the airport.