Superb service! Spacious, clean, and well designed bathroom!

Grand Hyatt has a distinctive design to its architecture. Service from Suzanna was excellent. However, when we booked the guestroom, we used the AI Chat to enquire about a rollaway bed and was informed that it’d be inclusive in the room rate. It was not!! When we brought this up, front desk disclaimed it without even checking. Such miscommunications would not have happened if we were talking to a human and not a chatbot. It wasn’t a good experience. I think Hotels.com should take responsibility for such miscommunications. I have thoughts of not booking via Hotels.com once I’ve made full use of my rewards points.

二泊三日でゆっくり休めてよかったです。プールやジムも使いやすくてよかったです。朝食も最高でした！

除咗咖啡好難飲之外，其他都好好

Minha estadia no hotel foi maravilhosa. Hotel muito bonito, agradável e bem decorado, atendimento excelente de toda equipe, muito prestativos e disponíveis. Quartos super confortáveis, e sofisticados, pensaram em cada detalhe, me surpreendeu bastante. Café da manhã com muita variedade e qualidade, e os restaurantes do hotel excelentes também. Inclusive um dia solicitei um prato que não estava no cardápio, simples, e eles fizeram para min. Localização ótima, com um shopping ao lado e rua muito tranquila e arborizada. Tive uma excelente estadia, recomendo !