7.4
Pleasant
From 54 reviews
Cleanliness

7.2

Room Comfort

6.8

Service and Facilites

8.4

Traveler Reviews Imperial Hotel

Number of reviews per page
20
40
Top reviews
Nicola
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

We liked the quietness of the hotel. Comfortable beds, good breakfast and friendly staff.
Lynda
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The beds were hard it was not up to standard. The room was not very clean.
Katrina
8.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Lovely staff. Great night at the pub, good music, friendly locals.
Kenneth
icon-Business
Business
6.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Although the hotel is dated I have stayed before so knew what to expect. It’s very central to Castle Douglas & that is the main reason I stayed there!
Ivor
icon-Leisure
Leisure
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

It’s a 200 plus year old listed building so a little old fashioned and quirky. I was initially in room 9 but Patricia the owner moved me to room 1 because when the bar is busy at weekends room 9 is pretty noisy until 1130 or so. Room 1is very peaceful. Excellent food at the Olive Retreat 5 minutes walk away. Everything you need is close at hand. The staff are delightful. If I find myself in the area I would return.
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Duncan
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Very dated property. Shower was practically useless, a trickle of water going in various directions. Washbasin cracked, dirty and extremely unhygienic. Noise from outside until very late. Noises on several occasions throughout the night - each time lasting ten minutes or more. Will never return…!!!
Dermot
icon-Leisure
Leisure
8.0
/10
Reviewed 58 week(s) ago

Expedia Group verified review

Friendly staff
Jaqui
icon-Business and Leisure with Children
Business and Leisure with Children
6.0
/10
Reviewed 58 week(s) ago

Expedia Group verified review

It was a nice little room for our stay. Friendly people who gave us good information, however a few things that could be deal-breakers: - No sockets next to the beds. - The bathroom tap would drip all night and the water from it was always freezing cold, the flush on the toilet felt too weak to do anything. - The doors were very loud&creaky, trying to leave the room quietly is impossible. - Karaoke downstairs went on until gone midnight 2x days. We could hear a drunk guy banging on the table downstairs from our room and anyone talking outside, cars etc. If you don’t mind these things then it was great!
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Phill
4.0
/10
Reviewed 60 week(s) ago

Expedia Group verified review

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Paul
6.0
/10
Reviewed 64 week(s) ago

Hotels.com verified review

Awful hotel. Tatty, no restaurant, pokey room, tiny shower with poor water pressure. The WiFi kept cutting out.
Lind
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 66 week(s) ago

Hotels.com verified review

Excellent trip, thoroughly enjoyed my stay, very friendly staff
christopher
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 72 week(s) ago

Hotels.com verified review

Nice and friendly hotel, with good facilities and great location and price. Would stay again.
Kym
10.0
/10
Reviewed 79 week(s) ago

Hotels.com verified review

Very accommodating and made to feel very welcome - the room had everything you would need for a 1 night stay - decor very dated in need of a bit of paint - had a great shower - en-suite dated but spacious - bedding was clean and crisp - bed was hard so not for us but could suit someone else. Cheap and cheerful - breakfast was great - very friendly all round
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John
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 87 week(s) ago

Expedia Group verified review

Pleasant & Friendly. Steep stairs (fpr 80 year olds)
Tom
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 91 week(s) ago

Expedia Group verified review

Staff superb
Mark
8.0
/10
Reviewed 119 week(s) ago

Hotels.com verified review

We were greeted with a friendly smile from Heather. Made to feel welcome instantly. Staff were lovely. Bedroom was clean and the bed comfy. Yes there's room for an update of the bathroom but it all works. Breakfast was good and a friendly smile and welcome each morning from Martin. Hotel bar was good with banter from the locals. Thank you
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Donald
8.0
/10
Reviewed 130 week(s) ago

Hotels.com verified review

Pleasant stay in old hotel. Nice breakfast
Carol
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 132 week(s) ago

Expedia Group verified review

A convenient place to stay in the high street, a clean bed, a wonderful breakfast, friendly staff, good value. The building itself is old with some quirky features but I would definitely stay there again.
Eileen
10.0
/10
Reviewed 139 week(s) ago

Hotels.com verified review

Lovely find in Castle Douglas. The staff were friendly and helpful. The locals were friendly too. Bar was well stocked. Room was clean and large with everything you need in it. Easy to come and go as you please. Breakfast (and the service) was 10/10. Plenty of parking at the rear. Can't recommend enough.
Kirsty
6.0
/10
Reviewed 151 week(s) ago

Hotels.com verified review

The hotel is in desperate need of an upgrade. We had a heater in the room that kept switching on and off if we moved. It wasn’t the quiet Wednesday night we expected. The bar played the juke box until 2245 and you could here all the pub goers until they left at 2320.
Number of reviews per page
20
40