I don't know where to begin, but one word: amazing!
I visited this hotel not only with my family, but also with guests from abroad. And for them, the hotel was pure bliss. They truly enjoyed the view, the rooms, and the service. They said they wished they could stay one more night so they could enjoy the swimming pool.
Why? The swimming pool, even though it was cold and rainy, the water temperature was still comfortable for swimming. For us, this was a real plus.
As for the location, it certainly lived up to its claims, just walking distance to Punthuk Setumbu.
Last but not least, I really appreciated the friendliness and kindness of the service. Although the reception desk was sometimes empty during our stay, the service via WhatsApp was excellent. And, when my child left something behind, they contacted me and were happy to send it to my house. Such kind and excellent service from The Setumbu Experience.