EXCOTEL Design Hotel Surabaya

Explore EXCOTEL Design Hotel Surabaya
9.4
Exceptional
From 138 reviews
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Cleanliness

9.5

Room Comfort

9.4

Meal

9.1

Location

9.3

Service and Facilites

9.4

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Ambiance (22)
Staff Friendliness (20)
Family Friendly (19)
Bedroom (19)
Taste (19)
Room Space (18)
Bathroom (18)
Variety (18)
Hotel Area (17)
Accessibility (15)
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Traveler Reviews EXCOTEL Design Hotel Surabaya

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Customer reviews
N***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 day(s) ago
The room was very nice and clean. The food was also delicious.
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Accommodation's Reply
21 Nov 2025
Dear Valued Guest, Thank you for your positive review of Excotel Design Hotel. Your review will help others choose their accommodation, meeting rooms, restaurants, and transportation options in Surabaya. Best regards, Ernivati, Front Office Manager
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I***a
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Staycation
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9.7
/10
Reviewed 4 day(s) ago
The location is easily accessible, the staff is friendly, and the food is varied and delicious. There's a children's play area in the lobby. The view from the room overlooks the city and passing trains. Another thing the kids love is the swimming pool.
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Accommodation's Reply
21 Nov 2025
Dear Valued Guest, Thank you for your positive review of Excotel Design Hotel. Your review will help others choose their accommodation, meeting rooms, restaurants, and transportation options in Surabaya. Best regards, Ernivati, Front Office Manager
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Fergita R.
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Leisure
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9.1
/10
Reviewed 1 week(s) ago
The staff is very friendly, the hotel is also unique for its interior 👍 clean, complete facilities including a large swimming pool.
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Accommodation's Reply
21 Nov 2025
Dear Ms. Fergita, Thank you for your positive review of Xcotel Design Hotel. Your review will help others choose accommodations, meeting rooms, restaurants, and transportation options in Surabaya. Best regards, Ernivati, Front Office Manager
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L***y
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9.4
/10
Reviewed 1 week(s) ago
I had a very pleasant experience. The hotel immediately impresses with its clean and modern aesthetic. The design feels fresh and well-maintained, creating a really nice atmosphere. The room itself was also immaculately clean and felt very comfy. For the breakfast was quite nice, offering a good start to the morning. However, my one piece of constructive feedback would be on the breakfast selection, I feel the variation of food could be improved to offer a wider range of choices. Overall, It was a nice choice to stay and definitely will come back again !
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Accommodation's Reply
21 Nov 2025
Dear Valued Guest, Thank you for taking your time to give a review. We are glad that you had an amazing stay with us. See you soon at EXCOTEL Design Hotel Surabaya Best Regards, Erniwati Front Office Manager
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Ghozali M.
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Business
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10.0
/10
Reviewed 2 week(s) ago
A highly recommended hotel for business trips. If you have the chance, try the all-you-can-eat package on Friday nights. It's really worth it.
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1 people find it helpful
Accommodation's Reply
21 Nov 2025
Dear Ms. Ghozali, Thank you for your positive review of Excotel Design Hotel. Your review will help others choose accommodations, meeting rooms, restaurants, and transportation options in Surabaya. Best regards, Erniwati, Front Office Manager
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Y***y
icon-Business
Business
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10.0
/10
Reviewed 2 week(s) ago
It's very comfortable here, all the staff are friendly.
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Accommodation's Reply
21 Nov 2025
Dear valued guest, thank you for your positive review of Excotel Design Hotel. Your review will help others choose accommodations, meeting rooms, restaurants, and transportation in Surabaya. Sincerely, Erniwati, Front Desk Manager.
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R***n
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8.5
/10
Reviewed 3 week(s) ago
Okay, good service. I've stayed there several times, but the breakfast is the same.
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Accommodation's Reply
21 Nov 2025
Dear Valued Guest, Thank you for choosing Xcott Design Hotel Surabaya. Your review will help us make better decisions about accommodation, meeting rooms, restaurants and transportation in Surabaya. From Ernivati, Front Office Manager
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K***k
icon-Leisure
Leisure
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9.7
/10
Reviewed 3 week(s) ago
the staff very friendly & helpful thanks dita fo and pinky marcomm
1 people find it helpful
Accommodation's Reply
21 Nov 2025
Dear Valued Guest, Thank you for taking your time to give a review. We are glad that you had an amazing stay with us. See you soon at EXCOTEL Design Hotel Surabaya Best Regards, Erniwati Front Office Manager
N***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Aesthetic hotel in Surabaya.... Clean, comfortable, lots of food variety.
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Accommodation's Reply
21 Nov 2025
Dear Valued Guest, Thank you for your positive review of Excotel Design Hotel. Your review will help others choose their accommodation, meeting rooms, restaurants, and transportation options in Surabaya. Best regards, Ernivati, Front Office Manager
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J***a
icon-Staycation
Staycation
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10.0
/10
Reviewed 4 week(s) ago
The hotel staff are friendly, the rooms are comfortable and clean, and there are free snacks, and the breakfast menu is extensive and delicious. There is a kids zone/playground, suitable for those who bring children so they don't get bored in the room all the time.
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Accommodation's Reply
21 Nov 2025
Dear guest, Thank you for choosing Excott Design Hotel Surabaya. Your review will help us make better choices for accommodation, meeting rooms, restaurants, and transportation in Surabaya. From Erniwati, Front Desk Manager
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Y***a
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Staycation
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10.0
/10
Reviewed 4 week(s) ago
The hotel has strategic access, fast check-in and check-out, clean rooms, delicious food and a variety of food options, and friendly service.
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1 people find it helpful
Accommodation's Reply
27 Oct 2025
Dear Valued Guest, Thank you for your positive review of Excotel Design Hotel. Your review will help others choose their accommodation, meeting rooms, restaurants, and transportation options in Surabaya. Best regards, Ernivati, Front Office Manager
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K***y
icon-Business
Business
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5.3
/10
Reviewed 5 week(s) ago
Stay for 5dayS AND 5DAYS NO TV wifi very bad when we just walk in : 1st impression hotel Looks new and clean also staff are nice and friendly. After went to the room : TV buffering the whole time, wifi also not so good … TV ABOSULUTELY NOT WORKING… FO Team Continuously saying that vendor will come and fix it and then said its already fixed but its not …so no improvement at all and nothing being fix for 5 days… LIGHTS IN THE ROOM ALSO on and off at night … told FO to fix it nothing happened… they offer to move room with same issues … NO SOLUTION AT ALL … overall not so pleasant stays
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4 people find it helpful
Accommodation's Reply
23 Oct 2025
Dear Valued Guest, First of all, we would like to thank you for choosing Excotel Design Hotel Surabaya as your accommodation during your visit to Surabaya. On behalf of the management, we apologize for the inconvenience caused by the weak TV signal. We appreciate your feedback, which will help us to improve the quality of our services in the future. We have reviewed it and have made improvements to your service. We hope that you will have a more comfortable stay at Excotel Design Hotel Surabaya on your next visit, and we look forward to welcoming you back to Excotel Design Hotel Surabaya again. Best regards, Ernivati Front Office Manager
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Achmad Z. A.
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10.0
/10
Reviewed 6 week(s) ago
The staff is friendly and the hotel is really cute
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Accommodation's Reply
23 Oct 2025
Mr. Akmad, Thank you for choosing Excotel Design Hotel during your stay in Surabaya. We are delighted that you enjoyed your stay at Excotel Design Hotel Surabaya and that you left us with precious memories. We hope to welcome you back again. Thank you, Front Office Manager Ernivati
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D***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
the hotel is nice.. the rooftop is cool
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Accommodation's Reply
23 Oct 2025
Thank you for choosing Excotel Design Hotel during your stay in Surabaya. We are delighted that you had wonderful memories at Excotel Design Hotel Surabaya. We look forward to welcoming you back. Best regards, Ernivati Dream Front Office Manager
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D***a
icon-Staycation
Staycation
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8.5
/10
Reviewed 6 week(s) ago
The rooftop is cool... The view is great
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1 people find it helpful
Accommodation's Reply
23 Oct 2025
Dear Valued Guest, Thank you for choosing Excotel Design Hotel Surabaya as your accommodation choice during your visit to Surabaya. We are delighted to receive your feedback regarding your stay at Excotel Design Hotel Surabaya. We look forward to welcoming you back again soon. Best regards, Ernivati Front Office Manager
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Highly recommended, the hotel is comfortable, next time I want to staycation again
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1 people find it helpful
Accommodation's Reply
04 Oct 2025
Dear Valued Guest, Thank you for giving us a positive review of Excotel Design Hotel Surabaya. Your review can help others choose accommodations, meeting rooms, restaurants, and gathering places in South Surabaya, Sidoarjo, and the surrounding areas. Warm regards, Erniwati, Front Office Manager.
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Desi
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The hotel staff was very friendly, the rooms were clean and cool, the food was varied and delicious, and the pool area was clean and safe. I would definitely stay here again.
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2 people find it helpful
Accommodation's Reply
04 Oct 2025
Dear Ms. Desi, Thank you for your positive review of Excotel Design Hotel Surabaya. Your review can help others choose accommodations, meeting rooms, restaurants, and gathering places in South Surabaya, Sidoarjo, and the surrounding areas. Warm regards, Erniwati, Front Office Manager.
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F***A
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 9 week(s) ago
Overall the room is good and futuristic, even though they need to be more thorough in cleaning the blanket area, but okay. First come first serve, fast enough from the receptionist, then welcome drink at the after dark cafe is so nice. Idk but about the elevator, I think it's a bit long, compared to the elevator systems I know in malls or offices, so when you wait for the elevator from the maze of rooms and there are quite a lot of queues because the elevator is not big. Then about the restaurant during breakfast, I think the waiter is enough, maybe the job desk distribution should be fixed again, because it's a shame I just got off at 8 and the food was all finished, aka not checked for refills immediately, I didn't even have time to try the waffle even though it was only 8 o'clock, hehe, the omelette also lacked flavor, maybe I didn't manage my time well and there were lots of people ordering, thx
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2 people find it helpful
Accommodation's Reply
04 Oct 2025
Dear Valued Guest, We are very pleased to receive your review and feedback during your stay at the Excotel Design Hotel Surabaya. On behalf of the management, we apologize for any inconvenience. We will use your feedback to improve the quality of our service in the future, and we look forward to welcoming you back on your next visit. Warm regards, Erniwati, Front Office Manager
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D***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Hotel suitable for business trips, modern rooms and delicious breakfast
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1 people find it helpful
Accommodation's Reply
19 Sep 2025
Dear Valued Guest, Thank you for your rating and review of your stay at Excotel Design Hotel Surabaya. Your review will serve as a valuable resource for us to improve our service in the future. We look forward to welcoming you back to Excotel Design Hotel Surabaya. Warmest regards, Pinky Monica, Marketing Communication Manager
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sakuntala v.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
I stayed here for two rooms. I stayed in room 921. The bathroom glass door wouldn't close properly, and the exhaust wouldn't work. 😅😅😅😅. But everything was fine in room 925. There was a wide variety of breakfast options. There were nails sticking out of the chairs in the restaurant and pool area, and my swimsuit tore. 🥲🥲🥲. Please check frequently for this issue. Rattan chairs are bound to have issues like this. I made a reservation at the upstairs restaurant. It was for 7 PM in the garden area. When I arrived before 7 PM (because I only had to go up one floor from my room), my reservation wasn't available. I was offered other options, which I obviously didn't want because the only option was sitting on the floor. After I consistently declined the staff's options, they brought me a table and chairs from the indoor area. I thought the problem was limited to reservations. I ordered a starter, main course, and dessert. I told the staff to please start first. The food came out an hour later, and then the main course. The medium-rare steak I ordered arrived extra-rare. Drinks arrived an hour and a half later, and when I complained, we were only given two glasses of water, which was enough for four of us. But above all else, I appreciate the hotel's beautiful design and aesthetics. The rooftop pool offers excellent sunset and city views.
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Accommodation's Reply
22 Sep 2025
Dear Mr. Sakuntala, Thank you for your rating and review of your stay at Excotel Design Hotel Surabaya. Your feedback will serve as a valuable resource for us to improve our service in the future. We look forward to welcoming you back to Excotel Design Hotel Surabaya. Best regards, Erniwati, Front Office Manager
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Number of reviews per page
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