Dear Nunik H., Thank you for your positive review! We are very glad that you enjoyed your stay at The West Cove Hotel Anyer with its views, atmosphere, and service. We also appreciate your help in taking care of and returning your luggage safely. Regarding the dinner service, your feedback is very valuable and we will use it as an evaluation to improve our service in the future. We hope to welcome you back for your next stay. Thank you for choosing The West Cove Hotel Anyer! 🌊✨ Best regards, Silva Arianto, Front Office Manager - The West Cove Hotel Anyer

Dear Madam, Thank you for taking the time to write a review. We are delighted to know that our friendly staff, fast check-in, and excellent facilities met your expectations during your stay at The West Cove Anyer. This positive feedback encourages us to maintain and improve the quality of our services. We look forward to welcoming you back again soon. Best regards, Silva Arianto, Front Office Manager – The West Cove Anyer

Dear S*a, Thank you for sharing your experience at West Bay Hotel and submitting a review. We apologize for the inconvenience you have experienced regarding the check-in time and lost items. The check-in time is from 15:00 to provide our housekeeping team with sufficient time to prepare and clean your room for the next guest. We will do our best to find a solution, such as an early check-in if the situation allows. We apologize for the inconvenience caused by the lost items. If you wish, please contact us directly via WhatsApp (+62********). Our staff will do their best to locate the lost item and provide you with more information. Your valuable feedback will contribute to the improvement of our services in the future. We look forward to welcoming you back and will do our best to serve you even better. Thank you! Ms. Silva Aliant, Front Office Manager, West Bay Hotel

Dear Evi Y, Thank you for taking the time to share your positive review of your stay with us. We are so pleased that you were satisfied with our service and facilities. We look forward to welcoming you back to Westcove Hotel for your next stay. Best regards, Silva Arianto, Front Office Manager, Westcove Hotel

Dear S*g, Thank you for sharing your positive review about your family's experience at The West Cove Hotel. We are so glad you enjoyed your stay with us. We look forward to welcoming you and your family back on your next visit for an even more memorable experience. Best regards, Silva Arianto, Front Office Manager, The West Cove Hotel

Dear Mr. Muhammad H.F., Thank you for your review and compliments on the service of our team, especially Ms. Maya. We appreciate your compliments on your dedication and warm welcome. We apologize for the inconvenience you experienced regarding the air conditioning in your room. We have forwarded this feedback to our technical team for immediate action to correct the issue and to prevent it from happening again in the future. We look forward to welcoming you back to Westcove Hotel for an even more comfortable and fulfilling stay. Best regards, Silva Arianto Front Office Manager Westcove Hotel

Dear A***i, Thank you so much for taking the time to share your experience at The West Cove Hotel. We’re truly glad to hear that you enjoyed the beach and pool area — we agree that it’s an essential part of a relaxing getaway to Anyer-Carita! We appreciate your feedback on the food and will certainly use it as motivation to keep improving. It also warms our hearts to know that our staff, especially the cleaning and engineering teams, left a positive impression through their friendliness. We take pride in maintaining a welcoming and respectful atmosphere for all our guests. Your kind words and hopes mean a lot to us. Rest assured, we are committed to upholding and continuously enhancing our service standards. Warm regards, Silva Arianto Front Office Manager - The West Cove Hotel

Dear Guest, Warm greetings from The West Cove Hotel. Thank you very much for your positive review and appreciation. We are delighted to learn that you enjoyed the view from your balcony, the cleanliness of your room, and the food we served. We also appreciate your feedback on the bathroom amenities, which we will use to evaluate and improve our service in the future. We hope to welcome you back for an even more enjoyable stay. Sincerely, Silva Arianto. Front Office Manager - The West Cove Hotel

Dear Mr./Ms. Puspitasari, Warm greetings from The West Cove Hotel. Thank you for your positive review. We are delighted to learn that your stay with us was satisfying and left a wonderful impression. Comments like this encourage the entire team to continue providing the best service to every guest. We look forward to welcoming you back soon for another enjoyable experience. Sincerely, Silva Arianto. Front Office Manager - The West Cove Hotel

Dear Mr./Ms. c*r, Warm greetings from The West Cove Hotel. Thank you for your brief but meaningful review. We are delighted and honored to know that your experience with us was so memorable and enjoyable. We hope we can continue to be your top choice on your next visit. We look forward to welcoming you back to create more special moments in the future. Sincerely, Silva Arianto. Front Office Manager - The West Cove Hotel

Dear Mr./Ms. H*i, Thank you for choosing The West Cove Hotel and taking the time to write your review. We are delighted to hear that you enjoyed our hotel's ambiance. However, we would like to apologize for any inconvenience caused by the special request not being addressed directly, as well as the small surprise on your special day. This feedback is very valuable to us, and will be used as a basis for our evaluation so that we can be more proactive in ensuring that every guest request, especially special ones like birthday celebrations, is better followed up. We hope to continue to leave a positive impression overall, and we look forward to welcoming you back with even better service in the future. Sincerely, Silva Arianto. Front Office Manager - The West Cove Hotel

Dear Mr./Ms. Indra, Thank you for sharing your experience staying with us. We are very happy to know that your long trip from Bekasi was rewarded with a pleasant experience at The West Cove Hotel. 😊. We hope your vacation was memorable, and we look forward to your next visit! Best regards, Silva Arianto. Front Office Manager - The West Cove Hotel

Dear Mr./Ms. A*t, Thank you very much for your positive review. We are very happy to hear that you enjoyed your stay at our hotel and recommend The West Cove Hotel as a great choice for a family vacation in Anyer. We hope your vacation brings you many wonderful memories, and we look forward to welcoming you back again in the future. Warm regards, Silva Arianto. Front Office Manager - The West Cove Hotel

Dear T***h, Thank you for your kind review. We're delighted to hear that you had an enjoyable stay and were able to experience some of the best sunset views during your time with us. It means a lot to know that your visit was memorable, and we truly hope to have the pleasure of welcoming you back to The West Cove Hotel in the near future. Warm regards, Silva Arianto Front Office Manager - The West Cove Hotel

Dear Mr./Ms. Widya A.L.O. Thank you for your review and for choosing The West Cove Hotel as your accommodation. We apologize for the inconvenience you experienced regarding the room door not being able to open. This is certainly not the standard of service we expect, and we appreciate your patience and understanding during the handling process. We are also grateful that our team was able to immediately follow up and provide a more comfortable replacement room. We are pleased to know that you enjoyed the cleanliness of the room, the views, and the cooking class program for children. These are the things we want to continue to provide to create a pleasant stay experience for all our guests. Your feedback is our concern as we continue to improve the quality of our service. We sincerely hope to welcome you again in the future with a more perfect experience. Sincerely, Silva Arianto. Front Office Manager - The West Cove Hotel

Dear A*u, Thank you so much for your review! 😊 We are so happy to hear that you and your family enjoyed your time here. We are also happy to know that you were satisfied with the views, activities such as the banana boat and surfboard, and the swimming pool that we provide. We are also grateful for your appreciation of the staff's service and the variety of food we offer. We look forward to welcoming you and your family back for more enjoyable moments in the future! Best regards, Silva Arianto. Front Office Manager - The West Cove Hotel

Dear R***n, Thank you so much for your kind review and valuable feedback! We're happy to hear that you enjoyed the service, the food, and the spacious room. We sincerely apologize for the discomfort you experienced with the bed. We will definitely look into improving the mattress to ensure better comfort for our future guests. We hope that despite this, you and your husband still have fond memories of your stay in Room 503. We would love to welcome you both back for a more comfortable experience next time! Warm regards, Silva Arianto Front Office Manager - The West Cove Hotel

Dear D*a, Thank you so much for your review and rating! 😊 We're delighted to hear that you found our hotel child-friendly, with comfortable rooms, ample parking, and excellent service. We will continue to strive to provide the best possible experience for our guests. We look forward to welcoming you and your family back soon! Best regards, Silva Arianto. Front Office Manager - The West Cove Hotel

Dear Karina S, Thank you so much for your review and rating! 😊 We're so glad you enjoyed the hotel's convenient location and easy direct beach access. We will continue to strive to provide the best experience possible and look forward to welcoming you back in the future! Best regards, Silva Arianto. Front Office Manager - The West Cove Hotel