The guard is old, not much communication, it happened that we came in the rain so he didn't direct us well, so from our vehicle we had trouble bringing umbrellas and carrying things upstairs, still waiting for the room to be prepared, the AC had just been turned on so the room was stuffy, when we got upstairs we still forgot the pillowcase so we were still waiting, the TV couldn't connect properly so we didn't use it, the wifi wasn't informed (information about the wifi could be posted in each room), the sink couldn't be used because it was very dirty with food residue or clogged like vomit, the bathroom was cleaned by my husband before we used it, the mattress was quite comfortable, only the bed made a noise when we moved on the mattress, upstairs there was no hot and cold dispenser so it was a hassle to have to go downstairs, and there was no water heater in the room.