Travel disruption policy

Market sales Indonesia & Market sales Malaysia

Original Date of Issue: until 28/08/2020

Original Date of Travel:26/02/2020 until 31/10/2020

Refund

• Refund fee will be waived
• No show fee is not applicable for waiver

Reschedule

• New Date of Travel: either before 31/03/2021 or Within validity ticket (12 months from date of issued original ticket) - whichever is earlier
• Waiver for reschedule/change fee permitted for one time only
• Change fee and different fare will be waived for flight within the same seatclass & cabin with the original ticket.
• No show fee is not applicable for waiver

Important notice

Routes: All routes

Original Date of Issue: until 31/05/2020

Original Date of Travel: 01/03/2020 until 30/09/2020

New Date of Travel: until 31/12/2021

Reschedule

• Reschedule/change fee will be waived
• Waiver for reschedule/change fee permitted for one time only
• Any fare differential between original and new ticket must be paid by customer
• This can be done by submitting reschedule via Traveloka Apps
• This should be done before your original date of travel
• Reroute
• Normal reroute rules apply (No waiver for reroute fee).
• Any fare differential between original and new ticket must be paid by customer
• This can be done by contacting our customer service via My Inbox in our Traveloka Apps
• This should be done before your original date of travel

Refund

• Normal refund rules apply (No waiver for refund fee)
• This should be done before your original date of travel
• This can be done by submitting refund via Traveloka Apps

Open Ticket

• Another option that we can provide to you is Open Ticket. By doing this you are cancelling your original itinerary and giving it OPEN status.
• This option is for you that still do not know your future travel plan. It will give you the flexibility to choose the dates later on with a longer validity period.
• When you already have a new travel plan or date of travel, the amount from your original ticket will be transferred to the new ticket and you need to cover the remaining amount.
• This is however is not a refund
• If you still have the remaining amount even after selecting a new date of travel, the remaining amount cannot be refunded (cannot be cashed).
• This can be done by contacting our customer service via My Inbox in our Traveloka Apps and requesting for an Open Ticket.
• This should be done before your original date of travel

Travel disruption policy A (PH)

This policy applies for flights cancelled by airline

Routes: Domestic Flights (PH)

Original Date of Travel:23/03/2020 until 31/08/2020

Refund

• Refund fee will be waived
• This should be done before your original date of travel

Reschedule

• Reschedule/change fee will be waived
• Waiver for reschedule/change fee permitted for multiple changes
• New Travel Date is up to 31 October 2020 with same origin and destination, subject to availability.
• This should be done 48 hours before your original date of travel
• No show fee is not applicable for waiver

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Travel disruption policy B

Routes: All routes

Original Date of Issue: from 01/07/2020 onward

Reschedule

• Normal reschedule rules will apply
• This can be done by submitting reschedule via Traveloka Apps

Reroute

• Normal reroute rules apply (No waiver for reroute fee).
• This can be done by contacting our customer service via My Inbox in our Traveloka Apps

Refund

• Normal refund rules apply (No waiver for refund fee)
• This can be done by submitting refund via Traveloka Apps

Route : All routes

new date of travel : before 31 December 2020

Reschedule

• Reschedule fee will be waived
• Any fare differential between original and new ticket must be paid by customer
• Waiver for reschedule/change fee permitted for one time only
• This should be done 72 hours before your original date of travel and before 31 May 2020

Reroute

• Reroute / change fee will be waived
• Any fare differential between original and new ticket must be paid by customer
• Waiver for reroute/change fee permitted for one time only
• This can be done by contacting our customer service via My Inbox our Traveloka Apps
• This should be done 72 hours before your original date of travel and before 31 May 2020

Refund

• Refund fee will be waived for flight from/to Kazakhstan and original date of travel unitl 15 April 2020
• Normal refund rules apply (no special policies for COVID-19) for original date of travel after 15 April 2020
• This can be done by submitting refund via Traveloka Apps

Travel disruption policy

Routes: All routes

Original Date of Issue: on/before 31/01/2020

Original Date of Travel: 01/01/2020 until 28/03/2020

Routes: From Jakarta <-> Beijing

Original Date of Travel: 29/03/2020 until 01/05/2020

Routes: From/To Wuhan

Original Date of Issue:01/01/2020 until 29/03/2020

Original Date of Travel: on/before 31/01/2020

Reschedule

• Reschedule/change fee will be waived
• Waiver for reschedule/change fee permitted for one time only
• Any fare differential between original and new ticket must be paid by customer
• This can be done by submitting reschedule via Traveloka Apps
• This should be done before your original date of travel

Reroute

• Normal reroute rules apply (No waiver for reroute fee).
• This can be done by contacting our customer service via My Inbox in our Traveloka Apps
• Any fare differential between original and new ticket must be paid by customer
• This should be done before your original date of travel

Refund

• Refund fee will be waived
• This should be done before your original date of travel
• This can be done by submitting refund via Traveloka Apps

Travel disruption policy

Original Date of Issue: until 31/07/2020

Original Date of Travel:01/03/2020 until 31/07/2021

Reschedule

• Reschedule/change fee will be waived
• Waiver for reschedule/change fee permitted for one time only
• Any fare differential between original and new ticket must be paid by customer
• This should be done 24 hours before your original date of travel
• This can be done by submitting reschedule via Traveloka Apps
• New date of travel: Within validity ticket (24 months from date of issued original ticket)

Reroute

• Reroute / change fee will be waived
• Waiver for reschedule/change fee permitted for one time only
• Any fare differential between original and new ticket must be paid by customer
• This should be done 24 hours before your original date of travel
• This can be done by contacting our customer service via My Inbox in our Traveloka Apps
• New date of travel: Within validity ticket (24 months from date of issued original ticket)

Refund

• Eligible only for refundable ticket
• Normal refund rules apply (No waiver for refund fee)
• This should be done 24 hours before your original date of travel

Travel disruption policy

Routes: All routes

Original Date of Travel: 22/03/2020 until 17/05/2020

New date of travel:

Until 30 September 2020 (For ticket with validity original ticket 6 months)

Until 31 March 2021 (For ticket with validity original ticket more than 6 months)

Reschedule

• Reschedule/change fee will be waived
• Waiver for reschedule/change fee permitted for one time only
• Any fare differential between original and new ticket must be paid by customer
• This can be done by submitting reschedule via Traveloka Apps
• This should be done before your original date of travel

Reroute

• Reroute fee will be waived within same region.
• Waiver for reroute/change fee permitted for one time only
• Any fare differential between original and new ticket must be paid by customer
• This can be done by contacting our customer service via My Inbox in our Traveloka Apps
• This should be done before your original date of travel

Refund

• Normal refund rules apply (No waiver for refund fee)
• No show fee will be waived
• This should be done before your original date of travel
• This can be done by submitting refund via Traveloka Apps

Travel disruption policy

A. INVOLUNTARY CHANGES (All passengers affected by cancelled flights due to COVID-19 and passengers covered by a travel ban)

Routes: All routes

Original Date of Travel: anytime

Original Date of Issue: anytime

Full Refund

• Eligible only for refundable ticket
• Refund fee will be waived
• Non-refundable flight ticket only eligible to get EMD Voucher
• No show fee will be waived

Refund by Travel Voucher

• This new voucher should be redemeed on before 31/12/2021 or within 12 months from voucher issuance date
• New date of travel must be before 31/03/2021
• For all process that completed by 31 October 2020 and travel date commence on/before 15 June 2021 are eligible for additional value up to 15%

Reschedule

A. New Date of Travel: from 01/12/2020 onward

• This should be done before 31/06/2020
• Reschedule/change fee will be waived
• No show fee is not applicable for waiver

B. New Date of Travel: on/before 30/11/2020

• This should be done before 31/10/2020
• Reschedule/change fee will be waived
• No show fee is not applicable for waiver

Reroute

• New Date of Travel: until 30/06/2021
• Reroute / change fee will be waived
• Any fare differential between original and new ticket must be paid by customer
• No show fee is not applicable for waiver

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B. VOLUNTARY CHANGES (flights has cancellation flights from airlines but not affected due to COVID 19 and travel bans)

Routes: All routes

• Original Date of Issue: on/before 21/04/2020 & Original Date of Travel: from 01/09/2020 onward
• Original Date of Issue: from 22/04/2020 onward & Original Date of Travel: anytime

Refund

• Normal refund rules apply (No waiver for refund fee)
• No show fee will be waived

Refund by Travel Voucher

• This new voucher should be redemeed on before 31/12/2021 or within 12 months from voucher issuance date
• New date of travel must be before 31/03/2021
• For all process that completed by 31 October 2020 and travel date commence on/before 15 June 2021 are eligible for additional value up to 15%

Reschedule

A. Original Date of Issue: on/before 21/04/2020

Original Date of Travel: from 01/09/2020 onward

• This should be done before 30/06/2021.
• Reschedule/change fee will be waived
• No show fee is not applicable for waiver

B. Original Date of Issue: from 20/04/2020 onward

Original Date of Travel: anytime

• This should be done before 30/06/2021.
• Reschedule/change fee will be waived
• No show fee is not applicable for waiver

Reroute

• New Date of Travel: until 30/06/2021
• Reroute / change fee will be waived
• Any fare differential between original and new ticket must be paid by customer
• No show fee is not applicable for waiver

Special Ticketing Arrangements Travel ex: Thailand(TH) to Macau (MO) /China (CN) /Japan (JP) /South Korea (KR) /Taiwan (TW) /Vietnam (VN)

With the development of novel coronavirus outbreak, entry restrictions are adopted by some countries and regions. In view of the epidemic prevention and control situation, Air Macau has introduced special ticketing arrangements for each route, now integrated as follows.

Scope of application for ex: Bangkok to Mainland China or involve Mainland China Route

Which are operated by Air Macau or codeshare flights with NX flight number under 675 tickets.

• Applicable Ticketing Date: Tickets issued on/after January 29, 2020 and on/before March 06, 2020.
• Applicable Travel Date: Between March 06, 2020 and April 30, 2020.

Exemption Policy

• Tickets match with above conditions are refundable without charges.
• Tickets match with above conditions can be waive of rebooking fee in same RBD one time, in which the rescheduled travel date must be on/before September 30, 2020.

Scope of application for ex: Bangkok to Macau/Japan/Korea/Taiwan/Vietnam Routes

Which are operated by Air Macau or codeshare flights with NX flight number under 675 tickets.

• Applicable Ticketing Date: Tickets issued on/before March 06, 2020.
• Applicable Travel Date: Between March 06, 2020 and April 30, 2020.

Exemption Policy

Tickets match with above conditions can be waive of rebooking fee in same RBD one time, (The newly rebooked sector must observe and confirm to the conditions of the respective fare rule, e.g. blackout dates, flight application, weekend/weekday travel and applicable seasonality by collecting additional difference, if any) in which the rescheduled travel date must be on/before September 30, 2020.

Restriction conditions:

• Rebooking is subject to flight availability and fare / tax difference which should be paid by passenger. Confirm original fare rule if applying change again.
• No Show Passengers are not eligible for waiver rebooking or refundable.
• Rebooking and Refund requirement should be summit before departure or not later than April 30, 2020

Travel disruption policy A

Routes: Domestic Flights

Original Date of Travel:01/04/2020 until 30/06/2020

Reschedule

• Reschedule/change fee will be waived
• Waiver for reschedule/change fee permitted for one time only
• Any fare differential between original and new ticket must be paid by customer
• This can be done by submitting reschedule via Traveloka Apps
• This should be done 24 hours before your original date of travel
• New date of travel: Within validity ticket (12 months from date of issued original ticket)

Reroute

• Reroute / change fee will be waived
• Waiver for reroute/change fee permitted for one time only
• Any fare differential between original and new ticket must be paid by customer
• This can be done by contacting our customer service via My Inbox in our Traveloka Apps
• This should be done 24 hours before your original date of travel

Open Ticket

• Another option that we can provide to you is Open Ticket. By doing this you are cancelling your original itinerary and giving it OPEN status.
• This option is for you that still do not know your future travel plan. It will give you the flexibility to choose the dates later on with a longer validity period.
• When you already have a new travel plan or date of travel, the amount from your original ticket will be transferred to the new ticket and you need to cover the remaining amount.
• If you still have the remaining amount even after selecting a new date of travel, the remaining amount cannot be refunded (cannot be cashed).
• This is however is not a refund
• This can be done by contacting our customer service via My Inbox in our Traveloka Apps and requesting for an Open Ticket.
• This should be done before your original date of travel
• This should be done before 30/06/2021.
• When you already have your new date of travel, contact us again via My Inbox and state your Ticket Number when you request the Open Ticket to help us track your request.
• New date of travel 12 months after you request for Open Ticket

Refund

• Normal refund rules apply (No waiver for refund fee)
• This should be done 24 hours before your original date of travel
• This can be done by submitting refund via Traveloka Apps

Travel disruption policy B

Routes: International Flights

Original Date of Issue:05/03/2020 until 31/03/2020

Original Date of Travel: until 31/08/2020

Reschedule

• Reschedule/change fee will be waived
• Waiver for reschedule/change fee permitted for multiple changes
• Any fare differential between original and new ticket must be paid by customer
• This should be done 24 hours before your original date of travel
• This should be done before 30/06/2020.
• New date of travel: Within validity ticket (12 months from date of issued original ticket)
• This can be done by submitting reschedule via Traveloka Apps

Reroute

• Reroute / change fee will be waived
• Waiver for reroute/change fee permitted for one time only
• Any fare differential between original and new ticket must be paid by customer
• This can be done by contacting our customer service via My Inbox in our Traveloka Apps
• This should be done 24 hours before your original date of travel

Open Ticket

• Another option that we can provide to you is Open Ticket. By doing this you are cancelling your original itinerary and giving it OPEN status.
• This option is for you that still do not know your future travel plan. It will give you the flexibility to choose the dates later on with a longer validity period.
• When you already have a new travel plan or date of travel, the amount from your original ticket will be transferred to the new ticket and you need to cover the remaining amount.
• If you still have the remaining amount even after selecting a new date of travel, the remaining amount cannot be refunded (cannot be cashed).
• This is however is not a refund
• This can be done by contacting our customer service via My Inbox in our Traveloka Apps and requesting for an Open Ticket.
• This should be done 24 hours before your original date of travel
• This should be done before 30/06/2021.
• When you already have your new date of travel, contact us again via My Inbox and state your Ticket Number when you request the Open Ticket to help us track your request.
• New date of travel: Within validity ticket (12 months from date of issued original ticket)

Refund

• Normal refund rules apply (No waiver for refund fee)
• This should be done 24 hours before your original date of travel
• This can be done by submitting refund via Traveloka Apps

Travel disruption policy

Waiver COVID-19 (Subject with immigration restriction and quarantine measures)

Original Date of Issue: until 30/06/2020

Original Date of Travel: until 31/12/2020

Refund

• Refund fee will be waived
• No show fee is not applicable for waiver

Reschedule

• Waiver for reschedule/change fee permitted for one time only
• Any fare differential between original and new ticket must be paid by customer
• Different taxes and surcharges will be collected
• No show fee is not applicable for waiver
• Refund fee exemption after reissue

Reschedule policy

Updated on 14 January 2021

Original travel period: 30 December 2020 - 31 January 2021

Applicable for all domestic routes

• Free for reservation change, if any fare different must be paid by passenger
• Passenger who wish to reschedule or request a refund, please contact Traveloka through Traveloka application on my inbox messenger or email via cs@traveloka.com

Travel Disruption Policy

• If your flight is not covered by this policy, please follow the normal ticket condition stated on Traveloka e-ticket.

• If you have demand for reschedule, please refer to Easy Reschedule feature here https://www.traveloka.com/en-vn/reschedule/flight/

Route: SGN-VDO v.v.

Original Date of Travel: 29/01/2021 onwards

Reschedule / Reroute: 

• Change fee and different fare will be waived if new departure time is within 72 hours from original departure time
• If departure time beyond 72 hours from original: any fare differential between original and new ticket must be paid by customer

Refund

Waived fee for all segments in the same PNR and all segments departing within 72hours of the impacted segment.

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Routes: Domestic Flights except Da Nang

Original Date of Travel: anytime

Refund

• Normal refund rules apply (No waiver for refund fee)
• No show fee is not applicable for waiver

Reschedule

• Waiver for reschedule/change fee permitted for one time only
• Any fare differential between original and new ticket must be paid by customer
• New Date of Travel: 08/08/2020 until 27/03/2021
• This should be done before 31/08/2020.
• This should be done 12 hours before your original date of travel

Reroute

• Waiver for reroute/change fee permitted for one time only
• Any fare differential between original and new ticket must be paid by customer
• New Date of Travel: 08/08/2020 until 27/03/2021
• This should be done before 31/08/2020.
• This should be done 12 hours before your original date of travel

Travel disruption policy

Routes: All routes

Original Date of Issue:18/03/2020 until 31/03/2020

Original Date of Travel: 18/03/2020 until 31/03/2020

Reschedule

• Reschedule/change fee will be waived
• Waiver for reschedule/change fee permitted for one time only
• Any fare differential between original and new ticket must be paid by customer
• This can be done by submitting reschedule via Traveloka Apps
• This should be done before your original date of travel

Reroute

• Reroute / change fee will be waived
• Waiver for reroute/change fee permitted for one time only
• Any fare differential between original and new ticket must be paid by customer
• This can be done by contacting our customer service via My Inbox in our Traveloka Apps
• This should be done before your original date of travel

Refund

• Refund fee will be waived
• This should be done before your original date of travel
• This can be done by submitting refund via Traveloka Apps

Travel disruption policy

Routes: All routes

Original Date of Issue: until 13/03/2020

Original Date of Travel: 14/03/2020 until 31/05/2020

New Date of Travel: until 31/12/2020

Reschedule

• Reschedule/change fee will be waived
• Waiver for reschedule/change fee permitted for multiple changes. This should be done before 31/05/2020 . Your new date of travel should be 03/03/2020 until 31/05/2020
• Any fare differential between original and new ticket must be paid by customer
• This can be done by submitting reschedule via Traveloka Apps

Reroute

• Reroute / change fee will be waived
• Waiver for reschedule/change fee permitted for multiple changes. This should be done before 31/05/2020 . Your new date of travel should be 03/03/2020 until 31/05/2020
• Any fare differential between original and new ticket must be paid by customer
• This can be done by contacting our customer service via My Inbox in our Traveloka Apps

Open Ticket

• Another option that we can provide to you is Open Ticket. By doing this you are cancelling your original itinerary and giving it OPEN status.
• This option is for you that still do not know your future travel plan. It will give you the flexibility to choose the dates later on with a longer validity period.
• When you already have a new travel plan or date of travel, the amount from your original ticket will be transferred to the new ticket and you need to cover the remaining amount.
• This is however is not a refund
• If you still have the remaining amount even after selecting a new date of travel, the remaining amount cannot be refunded (cannot be cashed).
• This can be done by contacting our customer service via My Inbox in our Traveloka Apps and requesting for an Open Ticket.
• Your new date of travel should be within the ticket validity period. For British Airways it is 1 year from Open Ticket approval date

Travel disruption policy

Operated carrier: Cathay Pacific (CX) and Dragon Air (KA)

Routes: All routes

Original Date of Issue:09/03/2020 until 30/06/2020

Reschedule

• Reschedule/change fee will be waived
• Waiver for reschedule/change fee permitted for multiple changes
• Any fare differential between original and new ticket must be paid by customer
• This can be done by submitting reschedule via Traveloka Apps
• This should be done 24 hours before your original date of travel
• New date of travel: Within validity ticket (12 months from date of issued original ticket)

Reroute

• Reroute / change fee will be waived
• Waiver for reroute/change fee permitted for multiple changes
• Any fare differential between original and new ticket must be paid by customer
• This can be done by contacting our customer service via My Inbox in our Traveloka Apps
• This should be done 24 hours before your original date of travel
• New date of travel: Within validity ticket (12 months from date of issued original ticket)

Open Ticket

• Another option that we can provide to you is Open Ticket. By doing this you are cancelling your original itinerary and giving it OPEN status.
• This option is for you that still do not know your future travel plan. It will give you the flexibility to choose the dates later on with a longer validity period.
• When you already have a new travel plan or date of travel, the amount from your original ticket will be transferred to the new ticket and you need to cover the remaining amount.
• If you still have the remaining amount even after selecting a new date of travel, the remaining amount cannot be refunded (cannot be cashed).
• This is however is not a refund
• This can be done by contacting our customer service via My Inbox in our Traveloka Apps and requesting for an Open Ticket.
• This should be done 24 hours before your original date of travel
• When you already have your new date of travel, contact us again via My Inbox and state your Ticket Number when you request the Open Ticket to help us track your request.
• New date of travel: Within validity ticket (12 months from date of issued original ticket)

Refund

• Normal refund rules apply (No waiver for refund fee)
• This should be done 24 hours before your original date of travel
• This can be done by contacting our customer service via My Inbox in our Traveloka Apps

Travel disruption policy

Route : ALL Cebu Pacific and Cebgo Domestic flights to/from Metro Manila

Departure Date : 04/08/2020 to 18/08/2020

REFUND IN CASH:

• Refund Fee Will be waived

REFUND IN TRAVEL VOUCHER

• For not used tickets and for partially used tickets, where the trip has not been completed, passengers can send their refund requests by travel voucher
• Valid for two (2) years, the Travel Voucher can be used to pay for flights, or purchase add-ons (e.g. baggage allowance, seat selection, etc.)

RESCHEDULE/CHANGE DATE

• Waiver for reschedule/change fee permitted for multiple changes
• Rebook to any travel date within three (3) months from original flight, with change (rebooking) fees and fare difference waived. If the new travel date is more than three (3) months from the original flight, change fees are waived, but fare difference may apply.

Travel disruption policy

Routes: From Indonesia <-> Wuhan

Original Date of Travel: 24/01/2020 until 10/06/2020

Reschedule

• Reschedule/change fee will be waived
• Original Date of Issue: on/before 31/01/2020
• Waiver for reschedule/change fee permitted for one time only
• Different fares will be waived (1x)
• This can be done by submitting reschedule via Traveloka Apps
• This should be done before your original date of travel
• New date of travel: Within validity ticket (12 months from original date of issue)

Reroute

• Reroute / change fee will be waived
• Original Date of Issue: on/before 31/01/2020
• Waiver for reroute/change fee permitted for one time only
• Any fare differential between original and new ticket must be paid by customer
• This can be done by contacting our customer service via My Inbox in our Traveloka Apps
• This should be done before your original date of travel
• New date of travel: Within validity ticket (12 months from original date of issue)

Routes: From/To Singapore/Malaysia

Original Date of Issue: until 06/04/2020

Original Date of Travel: from 02/04/2020 onward

Reschedule

Normal reschedule rules will apply

Reroute

Normal reroute rules apply (No waiver for reroute fee).

Refund

Normal refund rules apply (No waiver for refund fee)

Routes: From/To Wuhan

Original Date of Issue: on/before 31/01/2020

Original Date of Travel: 01/01/2020 until 29/03/2020

Reschedule

• Reschedule/change fee will be waived
• Waiver for reschedule/change fee permitted for one time only
• Different fares will be waived (1x)
• This can be done by submitting reschedule via Traveloka Apps
• This should be done before your original date of travel
• New date of travel: Within validity ticket (12 months from original date of issue)

Reroute

• Reroute / change fee will be waived
• Waiver for reroute/change fee permitted for one time only
• Different fares will be waived (1x)
• This can be done by contacting our customer service via My Inbox in our Traveloka Apps
• This should be done before your original date of travel
• New date of travel: Within validity ticket (12 months from original date of issue)

Refund

• Refund fee will be waived within 12 months from original date of issue
• This should be done before your original date of travel
• This can be done by submitting refund via Traveloka Apps

Routes: From Mainland China <-> Schengen Countries

Original Date of Travel: 02/01/2020 until 10/06/2020

Reschedule

• Reschedule/change fee will be waived
• Waiver for reschedule/change fee permitted for one time only
• Any fare differential between original and new ticket must be paid by customer
• This can be done by submitting reschedule via Traveloka Apps
• This should be done before 10/06/2020, outside of this date, fares rules apply
• No show fee is not applicable for waiver

Reroute

• Reroute / change fee will be waived
• Waiver for reroute/change fee permitted for one time only
• Any fare differential between original and new ticket must be paid by customer
• This can be done by contacting our customer service via My Inbox in our Traveloka Apps
• This should be done before your original date of travel
• No show fee is not applicable for waiver

Refund

• Refund fee will be waived within 12 months from original date of issue
• This should be done before your original date of travel

Routes: From Mainland China <-> Other Countries (HKG,MXP,TPE)

Original Date of Travel: 02/02/2020 until 10/06/2020

Reschedule

• Reschedule/change fee will be waived
• Waiver for reschedule/change fee permitted for one time only
• Changes to new ticket are eligible within the same class/carrier/city with the original ticket. Change fee and different fare will be waived
• This can be done by submitting reschedule via Traveloka Apps
• This should be done before your original date of travel

Reroute

• Reroute / change fee will be waived
• Waiver for reroute/change fee permitted for one time only
• Reroute fee and different fare will be waived within same region.
• This can be done by contacting our customer service via My Inbox in our Traveloka Apps
• This should be done before your original date of travel

Refund

• This policy applies for flights cancelled by airline
• Refund fee will be waived
• This should be done before your original date of travel
• This can be done by submitting refund via Traveloka Apps

Travel disruption policy

INVOLUNTARY CHANGES

(All passengers affected by cancelled flights due to COVID-19 and passengers covered by a travel ban)

Original Date of Issue: anytime

Original Date of Travel: anytime

Refund

• This should be done before 28/02/2021
• Refund fee will be waived
• No-show fee shall be waived in case the passenger is denied at the airport (with a valid reason)

Reschedule

• This should be done before 28/02/2021.
• Waiver for reschedule/change fee permitted for one time only
• New date of travel: Within validity ticket (12 months from date of issued original ticket)
• No-show fee shall be waived in case the passenger is denied at the airport (with a valid reason)
• Original booking on CI/AE operated flights shall not be changed to codeshare flights

Reroute

• This should be done before 28/02/2021.
• Reroute / change fee will be waived
• Any fare differential between original and new ticket must be paid by customer
• New date of travel: Within validity ticket (12 months from date of issued original ticket)
• No-show fee shall be waived in case the passenger is denied at the airport (with a valid reason)
• Original booking on CI/AE operated flights shall not be changed to codeshare flights

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Travel disruption policy

VOLUNTARY CHANGES

(flights has cancellation flights from airlines but not affected due to COVID 19 and travel bans)

This should be done before 31/10/2020.

a. Original Date of Issue: on/before 09/04/2020

Original Date of Travel:01/05/2020 until 31/05/2020

b. Original Date of Issue: on/before 07/05/2020

Original Date of Travel:01/06/2020 until 30/06/2020

c. Original Date of Issue: on/before 02/06/2020

Original Date of Travel:01/07/2020 until 31/08/2020

This should be done before 31/12/2020

Original Date of Issue: on/before 07/08/2020

Original Date of Travel:01/09/2020 until 31/10/2020

This should be done before 28/02/2021

Original Date of Issue: on/before 28/08/2020

Original Date of Travel:01/11/2020 until 31/12/2020

Refund

• Refund fee will be waived
• No-show fee shall be waived in case the passenger is denied at the airport (with a valid reason)

Reschedule

• Waiver for reschedule/change fee permitted for one time only
• New date of travel: Within validity ticket (12 months from date of issued original ticket)
• No-show fee shall be waived in case the passenger is denied at the airport (with a valid reason)
• Original booking on CI/AE operated flights shall not be changed to codeshare flights

Reroute

• Reroute / change fee will be waived
• Any fare differential between original and new ticket must be paid by customer
• New date of travel: Within validity ticket (12 months from date of issued original ticket)
• No-show fee shall be waived in case the passenger is denied at the airport (with a valid reason)
• Original booking on CI/AE operated flights shall not be changed to codeshare flights

Important Notice : China Eastern Airlines will suspend flight between Singapore to Changchun, Quanzhou, Hangzhou, Changsha, Yantai and Kunming.

Travel disruption policy

Routes: From/To CGK & DPS

Operated carrier: China Eastern Airlines (MU)

Original Date of Travel: 24/01/2020 until 30/06/2020

Reschedule

• Reschedule/change fee will be waived
• Waiver for reschedule/change fee permitted for one time only
• Any fare differential between original and new ticket must be paid by customer
• This can be done by submitting reschedule via Traveloka Apps
• This should be done before your original date of travel

Reroute

• Reroute / change fee will be waived
• Waiver for reroute/change fee permitted for one time only
• Reroute fee and different fare will be waived within same region.
• Any fare differential between original and new ticket must be paid by customer
• This can be done by contacting our customer service via My Inbox in our Traveloka Apps
• This should be done before your original date of travel

Travel Disruption - Christmas and New Year Policy

Original Date of Travel:18/12/2020 until 08/01/2021

Read more regarding the terms and regulations for International Flight - Inbound Indonesia & Indonesia Domestic Flight here

Reschedule

• Free reschedule for ticket with original departure date 18/12/2020 - 08/01/2021 with new departure date up to 31/12/2021. If the new departure date's after 31/12/2021, any fare differential between original and new ticket and administration fee must be paid by customer
• This can be done by submitting reroute request via airline website / airline customer service / or directly to the airline sales office

Refund

Normal refund rules apply

Regular Travel Disruption Policy

Original Date of Travel: from 01/07/2020 onward (outside Christmas & New Year policy period)

Reschedule

1. Normal reschedule rules will apply
2. Click here to get more information
3. This can be done by submitting reschedule via Traveloka Apps

Refund

1. Normal refund rules apply (No waiver for refund fee)
2. Click here to get more information
3. This can be done by contacting our customer service via My Inbox in our Traveloka Apps

Routes: All flights

Original date of issue: from 01March - 15 April 2020

Original date of travel: from 25 March 2020

New date of travel: Until 12 March 2021

Reschedule

• Reschedule/change fee will be waived
• Any fare differential between original and new ticket must be paid by customer
• Waiver for reschedule/change fee permitted unlimited changes.
• This can be done by submitting reschedule via Traveloka Apps
• This should be done before 12 March 2021

Reroute

• Reroute / change fee will be waived
• Any fare differential between original and new ticket must be paid by customer
• Waiver for reroute/change fee permitted for unlimitted changes
• This can be done by contacting our customer service via My Inbox our Traveloka Apps
• This should be done before 12 March 2021

Open Ticket

• Another option that we can provide to you is Open Ticket. By doing this you are cancelling your original itinerary and giving it OPEN status.
• This option is for you that still do not know your future travel plan. It will give you the flexibility to choose the dates later on with a longer validity period.
• When you already have a new travel plan or date of travel, the amount from your original ticket will be transferred to the new ticket and you need to cover the remaining amount.
• If you still have the remaining amount even after selecting a new date of travel, the remaining amount cannot be refunded (cannot be cashed).
• This is however is not a refund
• This can be done by contacting our customer service via My Inbox in our Traveloka Apps and requesting for an Open Ticket.
• When you already have your new date of travel, contact us again via My Inbox and state your Ticket Number when you request the Open Ticket to help us track your request.
• Your new date of travel valid until 12 March 2021

Refund

• Normal refund rules apply (no special policies for COVID-19)
• This can be done by submitting refund via Traveloka Apps

Travel disruption policy

Routes: All routes

Original Date of Issue: until 01/06/2020

Original Date of Travel:01/06/2020 until 31/08/2020

New Date of Travel: until 31/12/2020

Reschedule

• Reschedule/change fee will be waived
• Waiver for reschedule/change fee permitted for one time only
• Any fare differential between original and new ticket must be paid by customer
• This can be done by submitting reschedule via Traveloka Apps
• This should be done 24 hours before your original date of travel
• This should be done before 03/09/2020.
• New date of travel for Italia flight route: Within validity ticket (12 months from original date of issue)

Refund

• Refund fee will be waived
• This can be done by submitting refund via Traveloka Apps
• This should be done 24 hours before your original date of travel
• This should be done before 03/09/2020

Travel disruption policy

Routes: All routes

Original Date of Issue: until 30/09/2020

Original Date of Travel: until 31/03/2021

Refund

• Refund fee will be waived
• Refund process by airline will take approximately 90 days

Open Ticket

• Another option that we can provide to you is Open Ticket. By doing this you are cancelling your original itinerary and giving it OPEN status.
• Your new date of travel should be 760 days validity period from original date of issued.
• This ticket will then be accepted at face / residual value as payment for a new ticket for any date/flight
• Permitted for reschedule and reroute
• Penalty fee will be waived
• Change fee and different fare will be waived for flight within the same seatclass & cabin with the original ticket.
• Different taxes and surcharges will be collected

Reschedule

• New date of travel: Within validity ticket (12 months from date of issued original ticket)
• Reschedule/change fee will be waived
• Change fee and different fare will be waived for flight within the same seatclass & cabin with the original ticket.
• Different taxes and surcharges will be collected
• No show fee will be waived

Reroute

• Reroute / change fee will be waived
• Any fare differential between original and new ticket must be paid by customer
• Different taxes and surcharges will be collected
• No show fee will be waived

Travel disruption policy

Routes: All routes

Original Date of Issue: on/before 31/10/2020

Original Date of Travel: on/before 30/11/2020

Refund

• Normal refund rules apply (No waiver for refund fee)
• No show fee is not applicable for waiver

Open Ticket

• New Date of Travel: until 31/10/2021
• This should be done before 30/11/2020.
• Reschedule/change fee will be waived
• Reroute / change fee will be waived
• Reissue fee and the different fare will be waived only within the same zones. (Details regarding the zone can be found here)
• Waiver for reissued fee permitted for multiple changes

Reschedule

• New Date of Travel: until 31/10/2021
• Reschedule/change fee will be waived
• Any fare differential between original and new ticket must be paid by customer if flights booked after 30/11/2020
• Waiver for reschedule/change fee permitted for multiple changes
• No show fee is not applicable for waiver

Reroute

• New Date of Travel: until 31/10/2021
• Reroute / change fee will be waived
• Rerouting to an alternate EY gateway is permitted FOC within the zones based on the original origin/destination
• Reroute fee and different fare will be waived within same zone. (Details regarding the zone can be found here)
• Any fare differential between original and new ticket must be paid by customer if flights booked after 30/11/2020
• Waiver for reroute/change fee permitted for multiple changes
• No show fee is not applicable for waiver

Due to the current situation on the COVID19 Virus Finnair is offering its guests the following options :

Reschedule: 

• Free one time changes, change fee is waived but subject to fare differential.   
• Date of Issued: before 30 April 2020 
• A new date for Travel: until 30 November 2020
• Eligible for Finnair operated and marketed flight on Finnair ticket 

Refund: 

• Date of Issued: before 30 April 2020 
• Full refund in cases where flights are cancelled due to the corona situations. 
• Bookings that are cancelled by passengers on a voluntary basis since they wish not to travel, their refund will be handled based on normal rules of their tickets. 

Travel disruption policy

Routes: From Singapore <-> Nadi

Original Date of Issue:03/06/2020 until 15/07/2020

Original Date of Travel: from 01/08/2020 onward

Reschedule

• Reschedule/change fee will be waived
• Waiver for reschedule/change fee permitted for one time only
• Any fare differential between original and new ticket must be paid by customer
• This can be done by submitting reschedule via Traveloka Apps
• This should be done 24 hours before your original date of travel
• This should be done before 30/04/2021.

Reroute

• Reroute / change fee will be waived
• Waiver for reroute/change fee permitted for one time only
• Any fare differential between original and new ticket must be paid by customer
• This can be done by contacting our customer service via My Inbox in our Traveloka Apps
• This should be done 24 hours before your original date of travel
• This should be done before 30/04/2021.

Open Ticket

• Another option that we can provide to you is Open Ticket. By doing this you are cancelling your original itinerary and giving it OPEN status.
• This option is for you that still do not know your future travel plan. It will give you the flexibility to choose the dates later on with a longer validity period.
• When you already have a new travel plan or date of travel, the amount from your original ticket will be transferred to the new ticket and you need to cover the remaining amount.
• If you still have the remaining amount even after selecting a new date of travel, the remaining amount cannot be refunded (cannot be cashed).
• This is however is not a refund
• This can be done by contacting our customer service via My Inbox in our Traveloka Apps and requesting for an Open Ticket.
• This should be done 24 hours before your original date of travel
• This should be done before 30/04/2021.
• When you already have your new date of travel, contact us again via My Inbox and state your Ticket Number when you request the Open Ticket to help us track your request.

Refund by EMD Voucher

• Another option that we can provide to you is EMD Voucher. By doing this you are cancelling your original itinerary and get EMD Voucher based on your original ticket amount.
• This options is for you that still do not know your future travel plan. It will give you the flexibility to choose the dates later on with longer validity period.
• When you already have new travel plan or date of travel, the amount from your original ticket will be transfered to the new ticket and you need to cover the remaining amount
• If you still have remaining amount even after selecting new date of travel, the remaining amount cannot be refunded (cannot be cashed).
• This can be done by submitting refund via Traveloka Apps. You will get the credit voucher code after the refund is approved by the airlines
• When you already have your new date of travel, you can book your ticket via Fiji Airways website and enter the voucher code.
• This should be done 24 hours before your original date of travel
• This new voucher should be redeemed before 31/12/2021

Refund

• Eligible only for business class
• Normal refund rules apply (No waiver for refund fee)
• This should be done 24 hours before your original date of travel
• Refund fee will be waived for certified death of passenger from immediate family such as Spouse/Child/Parents
• This can be done by submitting refund via Traveloka Apps

Travel disruption policy

Routes: All routes

Original Date of Issue: on/before 10/05/2020

Original Date of Travel: 18/03/2020 until 09/06/2020

Reschedule

• Reschedule/change fee will be waived
• Waiver for reschedule/change fee permitted for one time only
• Any fare differential between original and new ticket must be paid by customer
• This can be done by submitting reschedule via Traveloka Apps
• This should be done 24 hours before your original date of travel

Refund by Credit Account

• Another option that we can provide to you is Credit Account. By doing this you are cancelling your original itinerary and get Credit Account based on your original ticket amount.
• This options is for you that still do not know your future travel plan. It will give you the flexibility to choose the dates later on with longer validity period.
• When you already have new travel plan or date of travel, the amount from your original ticket will be transfered to the new ticket and you need to cover the remaining amount
• If you still have remaining amount even after selecting new date of travel, the remaining amount cannot be refunded (cannot be cashed).
• This can be done by submitting refund via Traveloka Apps. You will get the credit voucher code after the refund is approved by the airlines
• When you already have your new date of travel, you can book your ticket via Firefly website and enter the voucher code.
• This should be done before original date of travel
• This new voucher should be redemeed within 90 days from voucher issuance date

Travel Disruption Policy - Christmas and New Year Policy

Date of Issuance: until 14/12/2020

Original Date of Travel:18/12/2020 until 08/01/2021 

Read more regarding the terms and regulations for International Flight - Inbound Indonesia & Indonesia Domestic Flight here

Reschedule

• Reschedule is allowed once.
• The change fee and any difference in fare will be waived for new flights, as long as travel is rescheduled in the same cabin (any fare class) and between the same route as originally ticketed.
• No show fee is applied when reservation is not cancelled before flight.
• Reschedule to Black out date period (18 December 2020 - 3 January 2021), different fares and taxes will be collected.
• New Travel dates is only valid until 31 December 2021 (complete travelling).
• In case of corname or change name, then must be processed in Garuda Indonesia Ticketing Office by reissuing the original ticket into travel voucher (EMD voucher) with new pax name. Then the travel voucher (EMD voucher) is reissued to the new ticket with the same name as in the travel voucher (EMD voucher).

Reroute

• Reroute is allowed once.
• Reroute is permitted to same or higher class.
• Reroute fee will be waived.
• Any fare differential between original and new ticket must be paid by customer, except for : Reroute from/to DJJ/BIK/TIM/MKQ/SOQ Routes via DPS or UPG or DPS/UPG Routes into same origin and destination with different via point on DOT 04 July – 31 July 2020, difference fare is not collected.
• No show fee is applied when reservation is not cancelled before flight.
• Reroute to Black out date period (refer to attachment), different fares and taxes will be collected.
• New Travel dates is only valid until 31 December 2021 (complete travelling).

Open Ticket (Extend Ticket Validity)

• Passengers are allowed once to extend the ticket validity up to 31 December 2021 (complete travelling). The ticket should be reissued involuntarily without additional charge (Extend ticket validity is not categorized as reschedule and reroute
• No show fee is applied when reservation is not cancelled before flight.
• For extend validity ticket which already reissued using Garuda Indonesia Policy due to Corona Virus, ticket is permitted to reschedule or reroute one time. The terms and conditions of the new ticket should refer to the original ticket.

Regular Travel Disruption Policy

Original Date of Travel: from 01/07/2020 onward (outside christmas and new year policy period)

Reschedule

• Normal reschedule rules will apply
• Click here to get more information
• This can be done by submitting reschedule via Traveloka Apps
• This should be done 24 hours before your original date of travel

Refund

• Normal refund rules apply (No waiver for refund fee)
• Click here to get more information
• This can be done by contacting our customer service via My Inbox in our Traveloka Apps
• This should be done 24 hours before your original date of travel

Due to corona virus pneumonia epidemic, the relevant special handling regulations for air tickets are added as follows:

• Ticket purchase at the latest on 23 January 2020 23.59 China time (GMT +8).
• Travel dates after 1 January 2020 (including).
• Ticket issued with ticket number that starts with 880.

If the ticket meets the above scopes, it can be refunded free of charge.

Routes: All routes

Original Date of Travel: before 31/05/2020

Original Date of Travel: 31/01/2020 until 31/05/2020

New Date of Travel: until 31/12/2020

Reschedule

• Reschedule/change fee will be waived
• Waiver for reschedule/change fee permitted for one time only
• Any fare differential between original and new ticket must be paid by customer
• This can be done by submitting reschedule via Traveloka Apps
• This should be done before 31/05/2020.

Reroute

• Reroute / change fee will be waived
• Any fare differential between original and new ticket must be paid by customer
• This can be done by contacting our customer service via My Inbox in our Traveloka Apps
• This should be done before your original date of travel

Refund

• Normal refund rules apply (No waiver for refund fee)
• This can be done by submitting refund via Traveloka Apps

Travel disruption policy

Routes: All routes

Original Date of Travel: until 31/08/2020

Reschedule

• Waiver for reschedule/change fee permitted for one time only
• Any fare differential between original and new ticket must be paid by customer
• This should be done 24 hours before your original date of travel
• New Date of Travel: until 31/03/2021
• This can be done by submitting reschedule via Traveloka Apps

Reroute

• Waiver for reroute/change fee permitted for one time only
• Any fare differential between original and new ticket must be paid by customer
• This should be done 24 hours before your original date of travel
• This can be done by contacting our customer service via My Inbox in our Traveloka Apps

Refund by Credit Voucher

• Another option that we can provide to you is Credit Voucher. By doing this you are cancelling your original itinerary and get Credit Voucher based on your original ticket amount.
• This options is for you that still do not know your future travel plan. It will give you the flexibility to choose the dates later on with longer validity period.
• When you already have new travel plan or date of travel, the amount from your original ticket will be transfered to the new ticket and you need to cover the remaining amount
• If you still have remaining amount even after selecting new date of travel, the remaining amount cannot be refunded (cannot be cashed).
• This can be done by submitting refund via Traveloka Apps. You will get the credit voucher code after the refund is approved by the airlines
• When you already have your new date of travel, you can book your ticket via Hong Kong Express website and enter the voucher code.
• This new voucher should be redemeed within 12 months from voucher issuance date
• This should be done 24 hours before your original date of travel

Important Notice

Due to the ongoing COVID-19 outbreak, JAL will temporarily suspend several flights and adjust flight frequency. Click here for more details

Travel disruption policy

INVOLUNTARY CHANGES (All passengers affected by cancelled flights due to COVID-19 and passengers covered by a travel ban)

Routes: From/To Japan

Original Date of Issue: on/before 11/06/2020

Original Date of Travel:28/02/2020 until 30/09/2020

Reschedule

• Waiver for reschedule/change fee permitted for one time only
• Any fare differential between original and new ticket must be paid by customer
• This should be done 24 hours before your original date of travel
• This can be done by submitting reschedule via Traveloka Apps
• New date of travel : until 31/03/2021 (except 15/12/2020 – 15/01/2021)
• For flight code JL-725, JL-726, JL-729, and JL-720 with original date of travel start form 01/07/2020 until 01/10/2020, the new date of travel is 12 months from date of issued original ticket

Reroute

• Normal reroute rules apply (No waiver for reroute fee).
• Any fare differential between original and new ticket must be paid by customer
• This should be done 24 hours before your original date of travel
• This can be done by contacting our customer service via My Inbox in our Traveloka Apps

Refund

• Normal refund rules apply (No waiver for refund fee)
• This should be done 24 hours before your original date of travel
• This can be done by submitting refund via Traveloka Apps
• For flight code JL-725, JL-726, JL-729, and JL-720 with original date of travel start form 01/07/2020 until 01/10/2020, the refund fee will be waived

Travel disruption policy

Routes:

• Domestic and International Flights
• From/To Australia & New Zealand

Original Date of Travel: 15/03/2020 until 31/07/2020

Reschedule

• Reschedule/change fee will be waived
• Waiver for reschedule/change fee permitted for one time only
• Any fare differential between original and new ticket must be paid by customer
• This can be done by submitting reschedule via Traveloka Apps
• This should be done before your original date of travel
• New date of travel: Within validity ticket (12 months from original date of issue)

Refund by Credit Voucher

• Another option that we can provide to you is Credit Voucher. By doing this you are cancelling your original itinerary and get Credit Voucher based on your original ticket amount.
• This options is for you that still do not know your future travel plan. It will give you the flexibility to choose the dates later on with longer validity period.
• When you already have new travel plan or date of travel, the amount from your original ticket will be transfered to the new ticket and you need to cover the remaining amount
• If you still have remaining amount even after selecting new date of travel, the remaining amount cannot be refunded (cannot be cashed).
• This can be done by submitting refund via Traveloka Apps. You will get the credit voucher code after the refund is approved by the airlines
• When you already have your new date of travel, you can book your ticket via Jetstar website and enter the voucher code.
• This should be done before 30/04/2020
• This new voucher should be redemeed within 12 months from voucher issuance date

Travel disruption policy

Routes: All routes

Original Date of Travel:15/03/2020 until 30/06/2020

Reschedule

• Reschedule/change fee will be waived
• Waiver for reschedule/change fee permitted for one time only
• Any fare differential between original and new ticket must be paid by customer
• This can be done by submitting reschedule via Traveloka Apps
• This should be done 24 hours before your original date of travel
• New date of travel: Within validity ticket (12 months from original date of issue)

Refund by Credit Voucher

• Another option that we can provide to you is Credit Voucher. By doing this you are cancelling your original itinerary and get Credit Voucher based on your original ticket amount.
• This options is for you that still do not know your future travel plan. It will give you the flexibility to choose the dates later on with longer validity period.
• When you already have new travel plan or date of travel, the amount from your original ticket will be transfered to the new ticket and you need to cover the remaining amount
• If you still have remaining amount even after selecting new date of travel, the remaining amount cannot be refunded (cannot be cashed).
• This can be done by submitting refund via Traveloka Apps. You will get the credit voucher code after the refund is approved by the airlines
• When you already have your new date of travel, you can book your ticket via Jetstar Asia website and enter the voucher code.
• This should be done 24 hours before your original date of travel
• This new voucher should be redemeed within 6 months from voucher issuance date
• New date of travel: Within validity ticket (12 months from original date of issue)

Travel disruption policy

Routes: International Flights (Japan)

Original Date of Travel:

• NRT-SHA: 05/02/2020 - 01/06/2020
• NRT-HKG: 23/02/2020 - 01/06/2020
• Kansai-HKG: 20/02/2020 - 27/03/2020
• NRT-TPE: 02/03/2020 - 01/06/2020
• NRT-MNL: 19/03/2020 - 01/06/2020
• Kansai-MNL: 07/03/2020 & 31/05/2020
• Kansai-Chubu: 20/03/2020, 23/03/2020, 29/03/2020 & 30/05/2020

Routes: International Flights (Japan)

Original Date of Travel: 08/03/2020 until 20/05/2020

Reschedule

• Reschedule/change fee will be waived
• Waiver for reschedule/change fee permitted for one time only
• Any fare differential between original and new ticket must be paid by customer
• This can be done by submitting reschedule via Traveloka Apps
• This should be done before your original date of travel
• New date of travel: Within validity ticket (12 months from original date of issue)

Refund by Credit Voucher

• Another option that we can provide to you is Credit Voucher. By doing this you are cancelling your original itinerary and get Credit Voucher based on your original ticket amount.
• This options is for you that still do not know your future travel plan. It will give you the flexibility to choose the dates later on with longer validity period.
• When you already have new travel plan or date of travel, the amount from your original ticket will be transfered to the new ticket and you need to cover the remaining amount
• If you still have remaining amount even after selecting new date of travel, the remaining amount cannot be refunded (cannot be cashed).
• This can be done by submitting refund via Traveloka Apps. You will get the credit voucher code after the refund is approved by the airlines
• This new voucher should be redemeed within 6 months from voucher issuance date
• New date of travel: Within validity ticket (12 months from original date of issue)

Travel disruption policy

• If your flight is not covered by this policy, please follow the normal ticket condition stated on Traveloka e-ticket.

• If you have demand for reschedule, please refer to Easy Reschedule feature here https://www.traveloka.com/en-vn/reschedule/flight/

Routes: From/To Da Nang

Original Date of Issue: before 26/07/2020

Original Date of Travel:25/07/2020 until 28/07/2020

Reschedule

• Reschedule/change fee will be waived
• Waiver for reschedule/change fee permitted for one time only
• Any fare differential between original and new ticket must be paid by customer
• This should be done 24 hours before your original date of travel
• This can be done by submitting reschedule via Traveloka Apps

Reroute

• Reroute / change fee will be waived
• Waiver for reroute/change fee permitted for one time only
• Any fare differential between original and new ticket must be paid by customer
• This should be done 24 hours before your original date of travel
• This can be done by contacting our customer service via My Inbox in our Traveloka Apps

Refund

• Refund fee will be waived
• This can be done by submitting refund via Traveloka Apps
• This should be done 24 hours before your original date of travel

Travel disruption policy B

Routes: Domestic Flights except Da Nang

Original Date of Issue: until 04/08/2020

Original Date of Travel:04/08/2020 until 11/08/2020

Reschedule

• Reschedule/change fee will be waived
• Waiver for reschedule/change fee permitted for one time only
• Any fare differential between original and new ticket must be paid by customer
• This should be done 24 hours before your original date of travel
• This should be done before 11/08/2020.
• New Date of Travel: 04/08/2020 until 24/10/2020
• This can be done by submitting reschedule via Traveloka Apps

Refund

• Normal refund rules apply (No waiver for refund fee)
• This should be done 24 hours before your original date of travel
• This can be done by submitting refund via Traveloka Apps

Travel disruption policy

Routes: All routes

Original Date of Travel:02/02/2020 until 31/08/2020

Original Date of Issue: on/before 01/04/2020

New Date of Travel: until 28/02/2021

Reschedule

• Reschedule/change fee will be waived
• Waiver for reschedule/change fee permitted for one time only
• Different fares will be waived (1x). Your new date of travel should be until 31/07/2020
• This can be done by submitting reschedule via Traveloka Apps
• No show fee is not applicable for waiver
• This should be done before your original date of travel

Reroute

• Reroute fee and different fare will be waived within same region.
• Waiver for reroute/change fee permitted for one time only
• Any fare differential between original and new ticket must be paid by customer
• This can be done by contacting our customer service via My Inbox in our Traveloka Apps
• No show fee is not applicable for waiver
• This should be done before your original date of travel

Refund

• Refund fee will be waived
• This can be done by submitting refund via Traveloka Apps
• Eligible for refundable and non-refundable
• No show fee is not applicable for waiver
• This should be done before your original date of travel

Travel disruption policy

A. INVOLUNTARY CHANGES (All passengers affected by cancelled flights due to COVID-19 and passengers covered by a travel ban)

Routes: All routes

Original Date of Travel: anytime

Original Date of Issue: anytime

Full Refund

• Eligible only for refundable ticket
• Refund fee will be waived
• Non-refundable flight ticket only eligible to get EMD Voucher
• No show fee will be waived

Refund by Travel Voucher

• This new voucher should be redemeed on before 31/12/2021 or within 12 months from voucher issuance date
• New date of travel must be before 31/03/2021
• For all process that completed by 31 October 2020 and travel date commence on/before 15 June 2021 are eligible for additional value up to 15%

Reschedule

A. New Date of Travel: from 01/12/2020 onward

• This should be done before 31/06/2020
• Reschedule/change fee will be waived
• No show fee is not applicable for waiver

B. New Date of Travel: on/before 30/11/2020

• This should be done before 31/10/2020
• Reschedule/change fee will be waived
• No show fee is not applicable for waiver

Reroute

• New Date of Travel: until 30/06/2021
• Reroute / change fee will be waived
• Any fare differential between original and new ticket must be paid by customer
• No show fee is not applicable for waiver

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B. VOLUNTARY CHANGES (flights has cancellation flights from airlines but not affected due to COVID 19 and travel bans)

Routes: All routes

• Original Date of Issue: on/before 21/04/2020 & Original Date of Travel: from 01/09/2020 onward
• Original Date of Issue: from 22/04/2020 onward & Original Date of Travel: anytime

Refund

• Normal refund rules apply (No waiver for refund fee)
• No show fee will be waived

Refund by Travel Voucher

• This new voucher should be redemeed on before 31/12/2021 or within 12 months from voucher issuance date
• New date of travel must be before 31/03/2021
• For all process that completed by 31 October 2020 and travel date commence on/before 15 June 2021 are eligible for additional value up to 15%

Reschedule

A. Original Date of Issue: on/before 21/04/2020

Original Date of Travel: from 01/09/2020 onward

• This should be done before 30/06/2021.
• Reschedule/change fee will be waived
• No show fee is not applicable for waiver

B. Original Date of Issue: from 20/04/2020 onward

Original Date of Travel: anytime

• This should be done before 30/06/2021.
• Reschedule/change fee will be waived
• No show fee is not applicable for waiver

Reroute

• New Date of Travel: until 30/06/2021
• Reroute / change fee will be waived
• Any fare differential between original and new ticket must be paid by customer
• No show fee is not applicable for waiver

Travel disruption policy

Routes: All routes

Original Date of Issue: until 19/04/2020

New Date of Travel: until 30/04/2021

Reschedule

• Reschedule/change fee will be waived
• Waiver for reschedule/change fee permitted for one time only
• Any fare differential between original and new ticket must be paid by customer
• This can be done by submitting reschedule via Traveloka Apps
• This should be done before your original date of travel
• This should be done before 31/08/2021.
• New Travel Date valid until 30/04/2021, if you booked on/before 31 December 2020 you will receive a discount of EUR 50/USD 50/CHF 50

Reroute

• Reroute / change fee will be waived
• Waiver for reroute/change fee permitted for one time only
• Any fare differential between original and new ticket must be paid by customer
• This can be done by contacting our customer service via My Inbox in our Traveloka Apps
• This should be done before your original date of travel

Open Ticket

• Another option that we can provide to you is Open Ticket. By doing this you are cancelling your original itinerary and giving it OPEN status.
• This option is for you that still do not know your future travel plan. It will give you the flexibility to choose the dates later on with a longer validity period.
• When you already have a new travel plan or date of travel, the amount from your original ticket will be transferred to the new ticket and you need to cover the remaining amount.
• If you still have the remaining amount even after selecting a new date of travel, the remaining amount cannot be refunded (cannot be cashed).
• This is however is not a refund
• This can be done by contacting our customer service via My Inbox in our Traveloka Apps and requesting for an Open Ticket.
• This should be done before your original date of travel
• When you already have your new date of travel, contact us again via My Inbox and state your Ticket Number when you request the Open Ticket to help us track your request.
• Your new date of travel should be within the ticket validity period.
• New Travel Date on/before 31 December 2020 will receive a discount of EUR 50/USD 50/CHF 50

Travel Disruption Policy - to Bali (DPS)

Route : Only valid for ticket direct to DPS (One Way / Roundtrip), not valid for connecting flight on DPS

Date of Issuance : 16/12/2020

Original Date of Travel :18/12/2020 until 04/01/2021

Reschedule

• New date of travel: Within 3 months from original date of travel
• This can be done by submitting reschedule request via airline website / airline customer service / or directly to the airline sales office
• Any fare differential between original and new ticket must be paid by customer

Refund

• There is administration fee for refund : IDR 100,000
• The EMD rapid test that was previously purchased at Lion Air can be refunded without a discount (as long as it has not been used)

Travel Disruption Policy - Regular

Starting from 01/07/2020, all refund & reschedule submission follow the normal rules

Routes: All routes

Reschedule

• Normal reschedule rules will apply
• Click here to get more information
• This can be done by submitting reschedule via Traveloka Apps

Refund

• Normal refund rules apply (No waiver for refund fee)
• Click here to get more information
• This can be done by contacting our customer service via My Inbox in our Traveloka Apps

Travel disruption policy

Operating Flight

Routes: All routes

Original Date of Issue: until 30/06/2020

Original Date of Travel:01/01/2020 until 27/03/2021

Reschedule

• Waiver for reschedule/change fee permitted for multiple changes
• Any fare differential between original and new ticket must be paid by customer
• Different taxes and surcharges will be collected
• No show fee is not applicable for waiver

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Involuntary Flight

Routes: All routes

Original Date of Issue: until 30/06/2020

Original Date of Travel: until 27/03/2021

Refund by EMD Voucher

• Refund fee will be waived for partially used and totally unused tickets
• Eligible for refundable and non-refundable
• New Date of Travel: until 30/12/2021

Reschedule

• Waiver for reschedule/change fee permitted for one time only
• Reschedule/change fee will be waived
• No show fee is not applicable for waiver
• New Date of Travel: until 31/12/2021

Travel disruption policy

Routes: to/from Malaysia

• Original date of issue: until 10/05/2020
• Original date of travel: until 10/06/2020

Routes: to/from Australia

• Original date of issue: until 20/03/2020
• Original date of travel: until 31/07/2020

Routes: to/from India

• Original date of issue: until 18/04/2020
• Original date of travel: until 31/07/2020

Routes: to/from Nepal

• Original date of issue: until 28/04/2020
• Original date of travel: from 05/07/2020

Routes: to/from Indonesia

• Original date of issue: until 28/04/2020
• Original date of travel: until 09/06/2020

Routes: to/from Mainland China and Hong Kong

• Original date of issue: until 10/02/2020
• Original date of travel: until 30/04/2020

Reschedule

• Reschedule/change fee will be waived
• Waiver for reschedule/change fee permitted for one time only
• Any fare differential between original and new ticket must be paid by customer
• This can be done by submitting reschedule via Traveloka Apps
• This should be done 4 days before your original date of travel
• For flights from/to Malaysia and Australia, new date of travel is up to 1 year from original date of issue. Other than that, the new date of travel is up to 11 months from original date of issue.

Refund by Travel Voucher

• Another option that we can provide to you is Travel Voucher. By doing this you are cancelling your original itinerary and get Travel Voucher based on your original ticket amount.
• This options is for you that still do not know your future travel plan. It will give you the flexibility to choose the dates later on with longer validity period.
• When you already have new travel plan or date of travel, the amount from your original ticket will be transfered to the new ticket and you need to cover the remaining amount
• If you still have remaining amount even after selecting new date of travel, the remaining amount cannot be refunded (cannot be cashed).
• This can be done by submitting refund via Traveloka Apps. You will get the credit voucher code after the refund is approved by the airlines
• When you already have your new date of travel, you can book your ticket via Malindo Air website and enter the voucher code.
• This should be done 4 days before your original date of travel
• Redemption of voucher must be completed within 6 months of date of issuance.

INVOLUNTARY CHANGES (All passengers affected by cancelled flights due to COVID-19 and passengers covered by a travel ban)

• Refund fee will be waived
• No show fee is not applicable for waiver
• For flights from Malaysia and Australia, new date of travel is up to 1 year from the date of issue of travel voucher. For other flights, new date of travel is up to 11 months from date of voucher redemption

VOLUNTARY CHANGES (flights has cancellation flights from airlines but not affected due to COVID 19 and travel bans)

• Eligible only for refundable ticket
• Normal refund rules apply (No waiver for refund fee)
• No show fee is not applicable for waiver
• This new voucher should be redemeed within 11 months from voucher issuance date

New date of travel : before 31 July 2020

Reschedule

• Reschedule/change fee will be waived
• Any fare differential between original and new ticket must be paid by customer
• Waiver for reschedule/change fee permitted for one time only
• This can be done by submitting reschedule via Traveloka Apps
• This should be done before original date of travel

Refund Policy for Non-refundable flight ticket

Refund by Travel Voucher

• Another option that we can provide to you is Travel Voucher
• By doing this you are cancelling your original itinerary and get a voucher based on your original ticket amount.
• This option is for you that still do not know your future travel plan. It will give you the flexibility to choose the dates later on with a longer validity period.
• When you already have new travel plan or date of travel, the amount from your original ticket will be transferred to the new ticket and you need to cover the remaining amount
• If you still have the remaining amount even after selecting a new date of travel, the remaining amount cannot be refunded (cannot be cashed).
• This can be done by submitting a refund via Traveloka Apps. You will get the credit voucher code after the refund is approved by the airlines
• When you already have your new date of travel, you can book your ticket via Myanmar Airways International website and enter the voucher code.
• This should be done before your original date of travel
• This new voucher should be redeemed before 31 March 2021

Refund Policy for Refundable flight ticket

• Normal refund rules apply (no special policies for COVID-19)
• This can be done by submitting refund via Traveloka Apps

Important Notice : Myanmar National Airlines international flights will be suspended temporarily, starting from 30/03/2020 until 13/04/2020

Reschedule

• Reschedule/change fee will be waived
• Any fare differential between original and new ticket must be paid by customer
• Waiver for reschedule/change fee permitted for one time only
• This can be done by submitting reschedule via Traveloka Apps
• This should be done before your original date of travel

Refund

• Refund fee will be waived
• This can be done by submitting refund via Traveloka Apps

Reschedule Policy

Updated : 14/01/2021

Routes: Thailand Domestic Flights

Original Date of Travel:11/01/2021 until 31/03/2021

• New Reservation : Travel within 30 June 2021 and must be same route
• Allow to change flight without any reservation change fee
• The fare different will be charged (if any)
• The reservation change must be done at least 72 hours before the original departure time, applied for Nok Lite & Nok X-Tra
• Passenger who wish to reschedule, please contact to airline directly on airline https://www.nokair.com
• Passenger who wish to request a refund, please contact Traveloka through Traveloka application on my inbox messenger or email via cs@traveloka.com

Travel disruption policy

Routes: All routes

Original Date of Travel:25/03/2020 until 31/07/2020

Reschedule

• Reschedule/change fee will be waived
• Waiver for reschedule/change fee permitted for multiple changes
• Any fare differential between original and new ticket must be paid by customer
• This should be done 24 hours before your original date of travel
• This should be done before 31/07/2020.
• New Date of Travel: until 24/10/2020
• This can be done by submitting reschedule via Traveloka Apps or via Nok Scoot 'Manage Booking' -> here

Refund by Travel Voucher

• Another option that we can provide to you is Travel Voucher. By doing this you are cancelling your original itinerary and get Travel Voucher based on your original ticket amount.
• This options is for you that still do not know your future travel plan. It will give you the flexibility to choose the dates later on with longer validity period.
• When you already have new travel plan or date of travel, the amount from your original ticket will be transfered to the new ticket and you need to cover the remaining amount
• If you still have remaining amount even after selecting new date of travel, the remaining amount cannot be refunded (cannot be cashed).
• This can be done by submitting request directly to Nok Scoot at here or by submitting refund via Traveloka Apps. You will get the credit voucher code after the refund is approved by the airlines
• When you already have your new date of travel, you can book your ticket via NokScoot website and enter the voucher code.
• This should be done before original date of travel
• This new voucher should be redemeed within 12 months from voucher issuance date
• This should be done 24 hours before your original date of travel

Travel disruption policy

Routes: All routes

Original Date of Issue: until 21/05/2020

Original Date of Travel: from 01/02/2020 onward

Reschedule

• Reschedule/change fee will be waived
• Changes to new ticket are eligible within the same class/carrier/city with the original ticket. Change fee and different fare will be waived
• No show fee is not applicable for waiver
• Changes to new ticket are eligible within the same class/carrier/city with the original ticket. Change fee and different fare will be waived
• This can be done by submitting reschedule via Traveloka Apps
• This should be done before your original date of travel
• New date of travel: Within validity ticket (24 months from original date of issue)

Reroute

• Reroute / change fee will be waived
• Waiver for reroute/change fee permitted for one time only
• Any fare differential between original and new ticket must be paid by customer
• No show fee is not applicable for waiver
• This can be done by contacting our customer service via My Inbox in our Traveloka Apps
• This should be done before your original date of travel
• New date of travel: Within validity ticket (24 months from original date of issue)

Open Ticket

• Another option that we can provide to you is Open Ticket. By doing this you are cancelling your original itinerary and giving it OPEN status.
• This option is for you that still do not know your future travel plan. It will give you the flexibility to choose the dates later on with a longer validity period.
• When you already have a new travel plan or date of travel, the amount from your original ticket will be transferred to the new ticket and you need to cover the remaining amount.
• If you still have the remaining amount even after selecting a new date of travel, the remaining amount cannot be refunded (cannot be cashed).
• This is however is not a refund
• This can be done by contacting our customer service via My Inbox in our Traveloka Apps and requesting for an Open Ticket.
• This should be done before your original date of travel
• When you already have your new date of travel, contact us again via My Inbox and state your Ticket Number when you request the Open Ticket to help us track your request.
• No show fee is not applicable for waiver
• New date of travel: Within validity ticket (24 months from original date of issue)

Refund

• Refund fee will be waived
• No show fee is not applicable for waiver
• This should be done before your original date of travel
• This can be done by submitting refund via Traveloka Apps

Travel disruption policy

INVOLUNTARY CHANGES (All passengers affected by cancelled flights due to COVID-19 and passengers covered by a travel ban)

Routes: All routes

Original Date of Travel:15/03/2020 until 15/09/2020

Reschedule

Totally Unused Ticket

New Date of Travel: until 30/11/2020

• Reschedule/change fee will be waived
• Waiver for reschedule/change fee permitted for one time only
• Change fee and different fare will be waived for flight within the same seatclass & cabin with the original ticket.
• This should be done 24 hours before your original date of travel
• This can be done by submitting reschedule via Traveloka Apps

New Date of Travel: 01/12/2020 until 30/06/2021

• Waiver for reschedule/change fee permitted for multiple changes
• Any fare differential between original and new ticket must be paid by customer
• This should be done 24 hours before your original date of travel
• This can be done by submitting reschedule via Traveloka Apps

Patially Unused Ticket

• New Date of Travel: until 30/06/2021
• Reschedule/change fee will be waived
• Change fee and different fare will be waived for flight within the same seatclass & cabin with the original ticket.
• This should be done 24 hours before your original date of travel
• This can be done by submitting reschedule via Traveloka Apps

Reroute

• Reroute / change fee will be waived
• Waiver for reroute/change fee permitted for one time only
• Any fare differential between original and new ticket must be paid by customer
• This can be done by contacting our customer service via My Inbox in our Traveloka Apps
• New date of travel: Within validity ticket (12 months from date of issued original ticket)
• This should be done 24 hours before your original date of travel

Refund by EMD Voucher

• Another option that we can provide to you is EMD Voucher. By doing this you are cancelling your original itinerary and get EMD Voucher based on your original ticket amount.
• This options is for you that still do not know your future travel plan. It will give you the flexibility to choose the dates later on with longer validity period.
• When you already have new travel plan or date of travel, the amount from your original ticket will be transfered to the new ticket and you need to cover the remaining amount
• If you still have remaining amount even after selecting new date of travel, the remaining amount cannot be refunded (cannot be cashed).
• This new voucher should be redemeed within 12 months from voucher issuance date
• This new voucher should be redeemed with new date of travel until 30/06/2021
• This can be done by submitting refund via Traveloka Apps. You will get the credit voucher code after the refund is approved by the airlines
• When you already have your new date of travel, you can book your ticket via Philippine Airlines website and enter the voucher code.

Refund

• Original Date of Travel: from 16/03/2020 onward
• Refund fee will be waived
• This should be done 24 hours before your original date of travel
• This can be done by submitting refund via Traveloka Apps

VOLUNTARY CHANGES (flights has cancellation flights from airlines but not affected due to COVID 19 and travel bans)

Routes: All routes

Original Date of Issue: until 14/06/2020

Reschedule

• Normal reschedule rules will apply
• Any fare differential between original and new ticket must be paid by customer
• This can be done by submitting reschedule via Traveloka Apps
• This should be done 7 days before your original date of travel
• This should be done before 30/11/2020.

Reroute

• Reroute / change fee will be waived
• Waiver for reroute/change fee permitted for one time only
• Any fare differential between original and new ticket must be paid by customer
• This can be done by contacting our customer service via My Inbox in our Traveloka Apps
• This should be done 24 hours before your original date of travel
• New date of travel: Within validity ticket (12 months from date of issued original ticket)

Refund by EMD Voucher

• Original Date of Issue: until 15/09/2020
• Another option that we can provide to you is EMD Voucher. By doing this you are cancelling your original itinerary and get EMD Voucher based on your original ticket amount.
• This options is for you that still do not know your future travel plan. It will give you the flexibility to choose the dates later on with longer validity period.
• When you already have new travel plan or date of travel, the amount from your original ticket will be transfered to the new ticket and you need to cover the remaining amount
• If you still have remaining amount even after selecting new date of travel, the remaining amount cannot be refunded (cannot be cashed).
• This should be done 24 hours before your original date of travel
• This can be done by submitting refund via Traveloka Apps. You will get the credit voucher code after the refund is approved by the airlines
• When you already have your new date of travel, you can book your ticket via Philippine Airlines website and enter the voucher code.
• This new voucher should be redemeed within 12 months from voucher issuance date

Refund

• Normal refund rules apply (No waiver for refund fee)
• This should be done 24 hours before your original date of travel
• This can be done by submitting refund via Traveloka Apps

Travel disruption policy

Routes: All routes

Original Date of Issue: until 31/05/2020

Original Date of Travel: until 31/08/2020

Reschedule

• Reschedule/change fee will be waived
• Waiver for reschedule/change fee permitted for one time only
• Any fare differential between original and new ticket must be paid by customer
• No show fee is not applicable for waiver
• New date of travel: Within validity ticket (24 months from original date of issue)
• This can be done by submitting reschedule via Traveloka Apps
• This should be done before your original date of travel

Reroute

• Reroute / change fee will be waived
• Waiver for reroute/change fee permitted for one time only
• Any fare differential between original and new ticket must be paid by customer
• No show fee is not applicable for waiver
• New date of travel: Within validity ticket (24 months from original date of issue)
• This can be done by contacting our customer service via My Inbox in our Traveloka Apps
• This should be done before your original date of travel

Open Ticket

• Another option that we can provide to you is Open Ticket. By doing this you are cancelling your original itinerary and giving it OPEN status.
• This option is for you that still do not know your future travel plan. It will give you the flexibility to choose the dates later on with a longer validity period.
• When you already have a new travel plan or date of travel, the amount from your original ticket will be transferred to the new ticket and you need to cover the remaining amount.
• This is however is not a refund
• If you still have the remaining amount even after selecting a new date of travel, the remaining amount cannot be refunded (cannot be cashed).
• New date of travel: Within validity ticket (24 months from original date of issue)
• This can be done by contacting our customer service via My Inbox in our Traveloka Apps and requesting for an Open Ticket.

Refund by EMD Voucher

• Another option that we can provide to you is EMD Voucher. By doing this you are cancelling your original itinerary and get EMD Voucher based on your original ticket amount.
• This options is for you that still do not know your future travel plan. It will give you the flexibility to choose the dates later on with longer validity period.
• When you already have new travel plan or date of travel, the amount from your original ticket will be transfered to the new ticket and you need to cover the remaining amount
• If you still have remaining amount even after selecting new date of travel, the remaining amount cannot be refunded (cannot be cashed).
• This new voucher should be redemeed within 24 months from voucher issuance date
• This can be done by submitting refund via Traveloka Apps. You will get the credit voucher code after the refund is approved by the airlines
• When you already have your new date of travel, you can book your ticket via Royal Brunei AIrlines website and enter the voucher code.
• This should be done before original date of travel

Refund

• Refund fee with a total amount of 50.00 BND per pax
• No show fee is not applicable for waiver
• This should be done before your original date of travel
• This can be done by submitting refund via Traveloka Apps

Travel disruption policy (A)

Routes: All routes

Original Date of Issue: before 16/03/2020

Original Date of Travel: until 15/06/2020

Reschedule

• Reschedule/change fee will be waived
• Waiver for reschedule/change fee permitted for one time only
• Any fare differential between original and new ticket must be paid by customer
• This can be done by submitting reschedule via Traveloka Apps
• This should be done before your original date of travel

Reroute

• Reroute / change fee will be waived
• Waiver for reroute/change fee permitted for one time only
• Any fare differential between original and new ticket must be paid by customer
• This can be done by contacting our customer service via My Inbox in our Traveloka Apps
• This should be done before your original date of travel

Refund by EMD Voucher

• Another option that we can provide to you is EMD Voucher. By doing this you are cancelling your original itinerary and get EMD Voucher based on your original ticket amount.
• This options is for you that still do not know your future travel plan. It will give you the flexibility to choose the dates later on with longer validity period.
• When you already have new travel plan or date of travel, the amount from your original ticket will be transfered to the new ticket and you need to cover the remaining amount
• EMD Voucher only valid for flight with original date of travel until 20 May 2020
• If you still have remaining amount even after selecting new date of travel, the remaining amount cannot be refunded (cannot be cashed).
• This new voucher should be redemeed within 12 months from voucher issuance date
• This can be done by submitting refund via Traveloka Apps. You will get the credit voucher code after the refund is approved by the airlines
• When you already have your new date of travel, you can book your ticket via Royal Jordan website and enter the voucher code.
• This should be done before original date of travel

Refund

• Normal refund rules apply (No waiver for refund fee)
• This should be done before your original date of travel
• This can be done by submitting refund via Traveloka Apps

Travel disruption policy (B)

Routes: All routes

Original Date of Issue:16/03/2020 until 15/06/2020

Original Date of Travel: from 16/03/2020 onward

Reschedule

• Reschedule/change fee will be waived
• Waiver for reschedule/change fee permitted for one time only
• Any fare differential between original and new ticket must be paid by customer
• This can be done by submitting reschedule via Traveloka Apps
• This should be done before your original date of travel

Reroute

• Reroute / change fee will be waived
• Waiver for reroute/change fee permitted for one time only
• Any fare differential between original and new ticket must be paid by customer
• This can be done by contacting our customer service via My Inbox in our Traveloka Apps
• This should be done before your original date of travel

Refund by EMD Voucher

• Another option that we can provide to you is EMD Voucher. By doing this you are cancelling your original itinerary and get EMD Voucher based on your original ticket amount.
• This options is for you that still do not know your future travel plan. It will give you the flexibility to choose the dates later on with longer validity period.
• When you already have new travel plan or date of travel, the amount from your original ticket will be transfered to the new ticket and you need to cover the remaining amount
• EMD Voucher only valid for flight with original date of travel until 15 June 2020
• If you still have remaining amount even after selecting new date of travel, the remaining amount cannot be refunded (cannot be cashed).
• This new voucher should be redemeed within 12 months from voucher issuance date
• This can be done by submitting refund via Traveloka Apps. You will get the credit voucher code after the refund is approved by the airlines
• When you already have your new date of travel, you can book your ticket via Royal Jordan website and enter the voucher code.
• This should be done before original date of travel

Refund

• Refund fee will be waived
• Eligible only for refundable ticket
• No show fee is not applicable for waiver
• This should be done before your original date of travel

This can be done by submitting refund via Traveloka Apps

Travel disruption policy

Routes: All routes

Original Date of Issue: until 31/03/2020

Original Date of Travel: until 15/04/2020

New date of travel: Within validity ticket (12 months from original date of issue)

Reschedule

• Reschedule/change fee will be waived
• Waiver for reschedule/change fee permitted for one time only
• Different fares will be waived (1x)
• No show fee will be waived
• This can be done by submitting reschedule via Traveloka Apps
• New date of travel: Within validity ticket (12 months from original date of issue)

Reroute

• Reroute / change fee will be waived
• Waiver for reroute/change fee permitted for one time only
• Any fare differential between original and new ticket must be paid by customer
• This can be done by contacting our customer service via My Inbox in our Traveloka Apps
• No show fee will be waived

Open Ticket

• Another option that we can provide to you is Open Ticket. By doing this you are cancelling your original itinerary and giving it OPEN status.
• This option is for you that still do not know your future travel plan. It will give you the flexibility to choose the dates later on with a longer validity period.
• When you already have a new travel plan or date of travel, the amount from your original ticket will be transferred to the new ticket and you need to cover the remaining amount.
• This is however is not a refund
• If you still have the remaining amount even after selecting a new date of travel, the remaining amount cannot be refunded (cannot be cashed).
• This can be done by contacting our customer service via My Inbox in our Traveloka Apps and requesting for an Open Ticket.
• Your new date of travel should be within the ticket validity period. For Saudi Arabian Airlines it is 1 year from Open Ticket approval date

Refund

• Refund fee will be waived
• This can be done by submitting refund via Traveloka Apps
• No show fee will be waived

Travel disruption policy

Routes: All routes

Original Date of Issue: before 15/03/2020

Original Date of Travel:24/01/2020 until 30/11/2020

Refund

• Refund fee will be waived
• No show fee is not applicable for waiver

Reschedule

• Reschedule/change fee will be waived
• New date of travel: Within validity ticket (12 months from date of issued original ticket)
• Any fare differential between original and new ticket must be paid by customer
• No show fee is not applicable for waiver

Reroute

• Reroute / change fee will be waived
• Any fare differential between original and new ticket must be paid by customer
• No show fee is not applicable for waiver
• New date of travel: Within validity ticket (12 months from date of issued original ticket)

Travel disruption policy

This policy applies for flights cancelled by airline

Routes: All routes

Original Date of Issue: until 15/03/2020

Original Date of Travel:23/01/2020 until 31/12/2020

Refund

• 100% refund via the original method of payment
• No show fee is not applicable for waiver

Refund by Travel Voucher

• Travel Voucher will be issued by Scoot with the total amount 120%
• This new voucher should be redemeed within 24 months from voucher issuance date
• Multiple vouchers can be used for each booking
• If you have received a Travel Voucher with total amount 100%, you can submit again a request to get additional Travel Voucher with amount 20%
• If your original mode of payment includes voucher payment, please note that the 120% voucher option will not be applicable for the booking amount paid using voucher.

Important notice: South Africa Airlines will be temporarily suspending :

a. International Flights until 30 June 2020

b. Domestic Flights until 30 June 2020

Travel Disruption Policy

Routes: All Flights

Original date of issue: Before 25 March 2020

Original date of travel: Until 31 August 2020

New date of travel: before 25 March 2022

Reschedule

• Reschedule/change fee will be waived
• Any fare differential between original and new ticket must be paid by customer
• Waiver for reschedule/change fee permitted for one time only
• This can be done by submitting reschedule via Traveloka Apps
• This should be done before your original date of travel

Reroute

• Reroute / change fee will be waived
• Any fare differential between original and new ticket must be paid by customer
• Waiver for reroute/change fee permitted for one time only
• This can be done by contacting our customer service via My Inbox our Traveloka Apps
• This should be done before your original date of travel

Open Ticket

• Another option that we can provide to you is Open Ticket. By doing this you are cancelling your original itinerary and giving it OPEN status.
• This option is for you that still do not know your future travel plan. It will give you the flexibility to choose the dates later on with a longer validity period.
• When you already have a new travel plan or date of travel, the amount from your original ticket will be transferred to the new ticket and you need to cover the remaining amount.
• If you still have the remaining amount even after selecting a new date of travel, the remaining amount cannot be refunded (cannot be cashed).
• This is however is not a refund
• This can be done by contacting our customer service via My Inbox in our Traveloka Apps and requesting for an Open Ticket.
• When you already have your new date of travel, contact us again via My Inbox and state your Ticket Number when you request the Open Ticket to help us track your request.
• Your new date of travel valid before 25 March 2022.
• This should be done 12 months after you are cancelling your original itinerary and giving it OPEN status.

Refund

• Normal refund rules apply (no special policies for COVID-19)
• This can be done by submitting refund via Traveloka Apps

Travel disruption policy

Routes: From Jakarta <-> Colombo

Original Date of Travel: 21/04/2020 until 30/04/2020

New Date of Travel: until 31/05/2020

Reschedule

• Reschedule/change fee will be waived
• Waiver for reschedule/change fee permitted for one time only
• Any fare differential between original and new ticket must be paid by customer
• No show fee is not applicable for waiver
• This can be done by submitting reschedule via Traveloka Apps
• This should be done before your original date of travel

Reroute

Normal reroute rules apply (No waiver for reroute fee).

Refund by Travel Voucher

• Another option that we can provide to you is Travel Voucher. By doing this you are cancelling your original itinerary and get Travel Voucher based on your original ticket amount.
• This options is for you that still do not know your future travel plan. It will give you the flexibility to choose the dates later on with longer validity period.
• When you already have new travel plan or date of travel, the amount from your original ticket will be transfered to the new ticket and you need to cover the remaining amount
• If you still have remaining amount even after selecting new date of travel, the remaining amount cannot be refunded (cannot be cashed).
• This can be done by contacting our customer service via My Inbox in our Traveloka Apps
• When you already have your new date of travel, you can book your ticket via Srilankan Air website and enter the voucher code.
• This should be done before original date of travel
• This new voucher should be redemeed within 12 months from voucher issuance date

Refund

• Refund fee will be waived
• This should be done before your original date of travel
• This can be done by submitting refund via Traveloka Apps

Original Date of Travel: from 09/01/2021 onward

Read more regarding the terms and regulations (documents requeired ; Covid-19 Test Result, etc) for International Flight - Inbound Indonesia & Indonesia Domestic Flight here

Travel disruption policy

for passengers who do not meet the requirements that resulting in passenger departure being refused at the airport (on the spot) :

Reschedule

• Change fee and different fare will be waived for flight within the same seatclass & cabin with the original ticket.
• This should be done within 30 days after your original date of travel

Reroute

Any fare differential between original and new ticket must be paid by customer

Refund

Refund is subject to a cancellation fee 25% of the basic fare per pax.

This policy applies to passenger who :

• only brings non-reactive Covid-19 test results that are not suitable for documents required for entering the destination area due to miss-information regarding the new travel restriction and policies;
• has reactive/positive Covid-19 test results

Travel disruption policy

VOLUNTARY CHANGES

All Route

Original Date of Issue :on/before 30 September 2020

Original Date of Travel : on/before 31 December 2020

REFUND IN EMD VOUCHER

Another option that we can provide to you is EMD Voucher. By doing this you are cancelling your original itinerary and get EMD Voucher based on your original ticket amount.

This options is for you that still do not know your future travel plan. It will give you the flexibility to choose the dates later on with longer validity period.

When you already have new travel plan or date of travel, the amount from your original ticket will be transfered to the new ticket and you need to cover the remaining amount

This can be done by submitting refund via Traveloka Apps. You will get the credit voucher code after the refund is approved by the airlines

When you already have your new date of travel, you can book your ticket via Qatar Airways website and enter the voucher code.

• Refund fee will be waived
• Unutilized value of tix and supplement with an additional 10%
• EMD can be use for 2 year from date of EMD issue
• Apply to refundable and non-refundable tix, Q stopover surcharges, YQ/YR charges
• Non refundable tix with unutilized value (except YQ/YR charges) remain non-refundable and non exchangeable

RESCHEDULE/CHANGE DATE

1) Totally unused tix:

Apply totally unused tix value within 2 years from original DOI, however maximum stay must no exceed more than 1 year

2) Halfused tix:

Maximum stay must no exceed more than 1 year

3) Change entire travel on/before 31 December 2020:

• Reschedule fee will be waived for muliple changes
• Differen fare, taxes and any surcharge will be waived as long as in same cabin
• Any collection from previously exchange/reissued tix remain non-refundable
• No show fee will be waived for involuntary tix and for voluntary tix no show fee will not waived

4) Change entire travel on/after 01 January 2021:

• Reschedule fee will be waived for one time only
• Any differeny fare, taxes and surcharge will be collect
• No show fee will be waived for involuntary tix and for voluntary tix no show fee will not waived

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INVOLUNTARY CHANGES (All passengers affected by cancelled flights due to COVID-19 and passengers covered by a travel ban)

Routes: All routes

Original Date of Issue: on/before 30/09/2020

Original Date of Travel: on/before 31/12/2020

Reschedule

• Change for travel on/before 31/12/2020
• Waiver for reschedule/change fee permitted for multiple changes
• Different fares will be waived (1x)
• This should be done 24 hours before your original date of travel
• New date of travel: Within validity ticket (12 months from date of issued original ticket)
• This can be done by submitting reschedule via Traveloka Apps
• Change for travel on/after 01/01/20201
• Waiver for reschedule/change fee permitted for one time only
• Any fare differential between original and new ticket must be paid by customer
• This should be done 24 hours before your original date of travel
• New date of travel: Within validity ticket (12 months from date of issued original ticket)
• This can be done by submitting reschedule via Traveloka Apps

Reroute

• Change for travel on/before 31/12/2020
• Waiver for reschedule/change fee permitted for multiple changes
• Any fare differential between original and new ticket must be paid by customer
• This should be done 24 hours before your original date of travel
• New date of travel: Within validity ticket (12 months from date of issued original ticket)
• This can be done by submitting reschedule via Traveloka Apps
• Change for travel on/after 01/01/20201
• Waiver for reschedule/change fee permitted for one time only
• Any fare differential between original and new ticket must be paid by customer
• This should be done 24 hours before your original date of travel
• New date of travel: Within validity ticket (12 months from date of issued original ticket)
• This can be done by submitting reschedule via Traveloka Apps

Refund by EMD Voucher

• Another option that we can provide to you is EMD Voucher. By doing this you are cancelling your original itinerary and get EMD Voucher based on your original ticket amount.
• This options is for you that still do not know your future travel plan. It will give you the flexibility to choose the dates later on with longer validity period.
• When you already have new travel plan or date of travel, the amount from your original ticket will be transfered to the new ticket and you need to cover the remaining amount
• If you still have remaining amount even after selecting new date of travel, the remaining amount cannot be refunded (cannot be cashed).
• This can be done by submitting refund via Traveloka Apps. You will get the credit voucher code after the refund is approved by the airlines
• When you already have your new date of travel, you can book your ticket via Qatar Airways website and enter the voucher code.
• This should be done 24 hours before your original date of travel
• This new voucher should be redemeed within 24 months from voucher issuance date

Refund

• Refund fee will be waived
• This should be done 24 hours before your original date of travel
• This can be done by submitting refund via Traveloka Apps

Travel disruption policy

Routes: All routes

Original Date of Issue: until 06/05/2020

Original Date of Travel: until 31/07/2020

New Date of Travel: until 31/12/2021

Reschedule

• Reschedule/change fee will be waived
• Waiver for reschedule/change fee permitted for one time only
• Different fares will be waived (1x)
• This can be done by submitting reschedule via Traveloka Apps
• This should be done before your original date of travel
• New Date of Travel: until 31/12/2021
• For Jetstar Flight operated by Qantas, this only eligible if the flight is cancelled by the airline with date of travel from 26/03/2020 until 31/07/2020

Reroute

• Reroute / change fee will be waived
• Waiver for reroute/change fee permitted for one time only
• Any fare differential between original and new ticket must be paid by customer
• This can be done by contacting our customer service via My Inbox in our Traveloka Apps
• This should be done before your original date of travel
• For Jetstar Flight operated by Qantas, this only eligible if the flight is cancelled by the airline with date of travel from 26/03/2020 until 31/07/2020

Open Ticket

• Another option that we can provide to you is Open Ticket. By doing this you are cancelling your original itinerary and giving it OPEN status.
• This option is for you that still do not know your future travel plan. It will give you the flexibility to choose the dates later on with a longer validity period.
• When you already have a new travel plan or date of travel, the amount from your original ticket will be transferred to the new ticket and you need to cover the remaining amount.
• If you still have the remaining amount even after selecting a new date of travel, the remaining amount cannot be refunded (cannot be cashed).
• This is however is not a refund
• This can be done by contacting our customer service via My Inbox in our Traveloka Apps and requesting for an Open Ticket.
• This should be done before your original date of travel
• When you already have your new date of travel, contact us again via My Inbox and state your Ticket Number when you request the Open Ticket to help us track your request.
• New Date of Travel: until 31/12/2021
• For Jetstar Flight operated by Qantas, this only eligible if the flight is cancelled by the airline with date of travel from 26/03/2020 until 31/07/2020

Refund

• Refund fee will be waived
• This should be done before your original date of travel
• This can be done by submitting refund via Traveloka Apps
• For Jetstar Flight operated by Qantas, this only eligible if the flight is cancelled by the airline with date of travel from 26/03/2020 until 31/07/2020

If your flight is not impacted by the COVID-19 outbreak or any of condition mentioned on policies below , please refer to ticket refund /reschedule condition showed on the e-ticket.

Travel Disruption Policy

Routes: Domestic Flights (Thailand)

Original Date of Travel: on/before 28/02/2021

Reschedule

• Waiver for reschedule/change fee permitted for one time only
• Any fare differential between original and new ticket must be paid by customer
• New Date of Travel: until 31/12/2021
• No Show apply if the original flight was not cancelled 4 hours prior departure time

Reroute

• Waiver for reroute/change fee permitted for one time only
• Any fare differential between original and new ticket must be paid by customer
• Different taxes and surcharges will be collected
• No show fee is not applicable for waiver

Refund by EMD Voucher

• Another option that we can provide to you is EMD Voucher. By doing this you are cancelling your original itinerary and get EMD Voucher based on your original ticket amount.
• This new voucher should be redemeed before 31/12/2021
• This should be done 4 hours before your original date of travel

Travel disruption policy

This policy applies for flights cancelled by airline

Original Date of Issue: until 09/07/2020

Refund by Travel Voucher

• This new voucher should be redemeed within 12 months from your ticket original date of issuance date
• Rebook fee will be waived
• Any fare differential between original and new ticket must be paid by customer
• No show fee is not applicable for waiver
• If you do not rebook your flights within the Travel Voucher expiry date, THAI will send you the second THAI Travel voucher of which the final validity date is until December 2022

Open Ticket

• New Date of Travel: until 31/12/2021
• Reschedule/change fee will be waived
• Any fare differential between original and new ticket must be paid by customer
• No show fee is not applicable for waiver

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VOLUNTARY CHANGES

(flights has cancellation flights from airlines but not affected due to COVID 19 and travel bans)

Routes: All routes

Original Date of Issue: until 31/10/2020

Original Date of Travel: until 30/04/2021

Reschedule

• Reschedule/change fee will be waived
• Waiver for reschedule/change fee permitted for one time only
• Any fare differential between original and new ticket must be paid by customer
• This should be done 24 hours before your original date of travel
• It is not permitted to extend the validity of ticket, minimum/maximum stay remain as per original ticket.
• New Date of Travel: until 31/12/2021
• This can be done by submitting reschedule via Traveloka Apps

Reroute

• Reroute / change fee will be waived
• Waiver for reroute/change fee permitted for one time only
• Any fare differential between original and new ticket must be paid by customer
• New Date of Travel: until 31/12/2021
• This should be done 24 hours before your original date of travel
• This can be done by contacting our customer service via My Inbox in our Traveloka Apps

Refund

• Normal refund rules apply (No waiver for refund fee)
• This should be done 24 hours before your original date of travel
• This can be done by submitting refund via Traveloka Apps

Travel Disruption Policy

Updated : 14/01/2021

Routes: Thailand Domestic Flights

Original Date of Travel: 19/12/2020 until 15/02/2021

• Reschedule with 3 times waive for reservation change OR Keep credit shell for a new reservation with 3 times waive for reservation change
• New travelling date is within 31 May 2021 ; the fare different also be waived (Except travel period 26-28 Feb 2021 and 10-16 Apr 2021)
• New travelling date is between 26-28 Feb 2021 and 10-16 Apr 2021 , the fare different will be applied
• The new reservation must be done at least 4 hours prior departure time
• Credit shell must be requested within 15 Feb 2021 Only. Any request after 15 Feb 2021 is not eligible to process any credit shell.
• Passenger can make a new reservation request through Thai Lion Air Call Center (or) Ticketing office at airport
• Passenger can request credit shell through www.lionairthai.com
• The new reservation does not allow to reroute
• Refund does not allowed except flight cancellation only
• Passengers who wish to request credit shell or reschedule, please directly contact the airline

Reschedule & Credit Shell Policy

Routes: Domestic Flights

Original Date of Travel: 5-31 January 2021

If your flight is not impacted by the COVID-19 outbreak, please refer to the ticket refund condition showed on the e-ticket.

1. Ticket must be booked before 1 January 2021
2. One time change flight by waive changing fee (Fare difference applies if any) travel by 31 March 2021
3. Credit shell can be 3 months from original travel date. Passenger must contact to request credit shell 72 hours throughE-Form, Thai VietJet Contact Center or Thai VietJet Airport Counter. Please note that passengers who have already requested for flight change will not be eligible for credit shell.
4. Passenger who wish to request refund, please contact Traveloka through Traveloka application on my inbox messenger or email via cs@traveloka.com

Travel disruption policy

Routes: From Daegu <-> Bangkok

Original date of travel: 11/02/2020 until 01/06/2020

Routes: From Incheon <-> Bangkok

Original date of travel: 29/02/2020 until 01/07/2020

Routes: From Incheon <-> Chiang Mai

Original date of travel: 12/02/2020 until 01/07/2020

Reschedule

• Reschedule/change fee will be waived
• Waiver for reschedule/change fee permitted for one time only
• Any fare differential between original and new ticket must be paid by customer
• This can be done by submitting reschedule via Traveloka Apps
• No show fee is not applicable for waiver
• This should be done before your original date of travel

Reroute

• Reroute / change fee will be waived
• Waiver for reroute/change fee permitted for one time only
• Any fare differential between original and new ticket must be paid by customer
• This can be done by contacting our customer service via My Inbox in our Traveloka Apps
• No show fee is not applicable for waiver
• This should be done before your original date of travel

Refund

• Refund fee will be waived
• No show fee is not applicable for waiver
• This should be done before your original date of travel
• This can be done by submitting refund via Traveloka Apps

Travel disruption policy

Original Date of Issue: on/before 20/03/2020

Original Date of Travel: until 31/12/2020

Routes: All routes

New Date of Travel: until 31/12/2021

Reschedule

• Reschedule/change fee will be waived
• Waiver for reschedule/change fee permitted for one time only
• Different fares will be waived (1x)
• This can be done by submitting reschedule via Traveloka Apps
• This should be done 24 hours before your original date of travel

Reroute

• Reroute fee and different fare will be waived within same region.
• IATA Region TC1: America; TC2: Europe, Africa, Middle East ;TC3: South East Asia,South Asian Sub continent, Japan, Korea, South West Pacific)
• This can be done by contacting our customer service via My Inbox in our Traveloka Apps
• This should be done 24 hours before your original date of travel

Open Ticket

• Another option that we can provide to you is Open Ticket. By doing this you are cancelling your original itinerary and giving it OPEN status.
• This option is for you that still do not know your future travel plan. It will give you the flexibility to choose the dates later on with a longer validity period.
• When you already have a new travel plan or date of travel, the amount from your original ticket will be transferred to the new ticket and you need to cover the remaining amount.
• This is however is not a refund
• If you still have the remaining amount even after selecting a new date of travel, the remaining amount cannot be refunded (cannot be cashed).
• Open ticket only eligible for a flight that is canceled voluntary or involuntary before the first departure of the original
• This should be done 24 hours before your original date of travel

Refund by Travel Voucher

• Another option that we can provide to you is Travel Voucher. By doing this you are cancelling your original itinerary and get Travel Voucher based on your original ticket amount.
• This options is for you that still do not know your future travel plan. It will give you the flexibility to choose the dates later on with longer validity period.
• When you already have new travel plan or date of travel, the amount from your original ticket will be transfered to the new ticket and you need to cover the remaining amount
• You will get 15% of bonus from the original amount of your refund value
• This new voucher should be redemeed within 24 months from your ticket original date of issuance date

Original Date of Issue:21/03/2020 until 20/06/2020

Original Date of Travel: until 31/12/2020

Routes: All routes

New Date of Travel: until 31/12/2021

Reschedule

• Reschedule/change fee will be waived
• Waiver for reschedule/change fee permitted for one time only
• Any fare differential between original and new ticket must be paid by customer
• This can be done by submitting reschedule via Traveloka Apps
• This should be done 24 hours before your original date of travel

Reroute

• Reroute only eligible within the same region.
• Normal reroute rules apply (No waiver for reroute fee).
• Any fare differential between original and new ticket must be paid by customer
• This can be done by contacting our customer service via My Inbox in our Traveloka Apps
• This should be done 24 hours before your original date of travel

Open Ticket

• Another option that we can provide to you is Open Ticket. By doing this you are cancelling your original itinerary and giving it OPEN status.
• This option is for you that still do not know your future travel plan. It will give you the flexibility to choose the dates later on with a longer validity period.
• When you already have a new travel plan or date of travel, the amount from your original ticket will be transferred to the new ticket and you need to cover the remaining amount.
• This is however is not a refund
• If you still have the remaining amount even after selecting a new date of travel, the remaining amount cannot be refunded (cannot be cashed).
• Open ticket only eligible for a flight that is canceled voluntary or involuntary before the first departure of the original
• This should be done 24 hours before your original date of travel

Refund by Travel Voucher

• Another option that we can provide to you is Travel Voucher. By doing this you are cancelling your original itinerary and get Travel Voucher based on your original ticket amount.
• This options is for you that still do not know your future travel plan. It will give you the flexibility to choose the dates later on with longer validity period.
• When you already have new travel plan or date of travel, the amount from your original ticket will be transfered to the new ticket and you need to cover the remaining amount
• You will get 15% of bonus from the original amount of your refund value
• This new voucher should be redemeed within 12 months from your ticket original date of issuance date

Travel disruption policy

• If your flight is not covered by this policy, please follow the normal ticket condition stated on Traveloka e-ticket.

• If you have demand for reschedule, please refer to Easy Reschedule feature here https://www.traveloka.com/en-vn/reschedule/flight/

Routes: From/To Da Nang

Original Date of Travel:26/07/2020 until 31/08/2020

Routes: Domestic Flights except Da Nang

Original Date of Travel:28/07/2020 until 31/08/2020

Refund

• Normal refund rules apply (No waiver for refund fee)
• No show fee is not applicable for waiver

Refund by EMD Voucher (Subclass J/C/D/I/W/Z/U/Y/B/M/S/H/K/L/Q/N/R)

• Refund fee will be waived
• This should be done before your original date of travel
• This new voucher should be redemeed within 12 months from voucher issuance date
• Voucher EMD can be used multiple times
• Can be converted to cash after 2 months from the issuance date of the voucher via Airline directly
• No show fee is not applicable for waiver

Refund by EMD Voucher (Subclass T/E/G/A/P)

• Refund fee will be waived
• This should be done before your original date of travel
• This new voucher should be redemeed within 12 months from voucher issuance date
• Voucher EMD can be used multiple times
• No show fee is not applicable for waiver

Reschedule (Subclass J/C/D/I/W/Z/U/Y/B/M/S/H/K/L/Q/N/R/T/E)

• Waiver for reschedule/change fee permitted for two times only
• Any fare differential between original and new ticket must be paid by customer
• No show fee is not applicable for waiver
• New Date of Travel: until 31/12/2021

Reschedule (Subclass G/A/P)

• Normal reschedule rules will apply
• Any fare differential between original and new ticket must be paid by customer
• No show fee is not applicable for waiver
• New Date of Travel: until 31/12/2021

Reroute (Subclass J/C/D/I/W/Z/U/Y/B/M/S/H/K/L/Q/N/R/T/E)

• Waiver for reroute/change fee permitted for two times only
• Any fare differential between original and new ticket must be paid by customer
• No show fee is not applicable for waiver
• New Date of Travel: until 31/12/2021

Reroute (Subclass G/A/P)

• Normal reroute rules apply (No waiver for reroute fee).
• Any fare differential between original and new ticket must be paid by customer
• No show fee is not applicable for waiver
• New Date of Travel: until 31/12/2021

Travel disruption policy A

• If your flight is not covered by this policy, please follow the normal ticket condition stated on Traveloka e-ticket.

• If you have demand for reschedule, please refer to Easy Reschedule feature here https://www.traveloka.com/en-vn/reschedule/flight/

Routes: From/To Da Nang

Original Date of Issue: before 26/07/2020

Original Date of Travel:26/07/2020 until 31/08/2020

Reschedule

• Reschedule/change fee will be waived
• Waiver for reschedule/change fee permitted for one time only
• Any fare differential between original and new ticket must be paid by customer
• This should be done 24 hours before your original date of travel
• This can be done by submitting reschedule via Traveloka Apps

Reroute

• Reroute / change fee will be waived
• Waiver for reroute/change fee permitted for one time only
• Any fare differential between original and new ticket must be paid by customer
• This should be done 24 hours before your original date of travel
• This can be done by contacting our customer service via My Inbox in our Traveloka Apps

Refund by Credit Voucher

• Another option that we can provide to you is Travel Voucher (Credit Shell). By doing this you are cancelling your original itinerary and get Travel Voucher (Credit Shell) based on your original ticket amount.
• This options is for you that still do not know your future travel plan. It will give you the flexibility to choose the dates later on with longer validity period.
• When you already have new travel plan or date of travel, the amount from your original ticket will be transfered to the new ticket and you need to cover the remaining amount
• If you still have remaining amount even after selecting new date of travel, the remaining amount cannot be refunded (cannot be cashed).
• When you already have your new date of travel, you can book your ticket via Vietjet website and enter the voucher code.
• This should be done 24 hours before your original date of travel
• This new voucher should be redemeed within 360 days from your ticket original date of travel
• This can be done by contacting our customer service via My Inbox in our Traveloka Apps

Refund

• Refund fee will be waived
• This can be done by submitting refund via Traveloka Apps
• This should be done 24 hours before your original date of travel

Travel disruption policy B

Routes: Domestic Flights except Da Nang

Original Date of Travel: from 01/08/2020 onward

Reschedule

• Reschedule/change fee will be waived
• Waiver for reschedule/change fee permitted for one time only
• Any fare differential between original and new ticket must be paid by customer
• This should be done 24 hours before your original date of travel
• This should be done before 07/08/2020.
• New Date of Travel: until 30/10/2021
• This can be done by submitting reschedule via Traveloka Apps

Reroute

• Reroute / change fee will be waived
• Waiver for reroute/change fee permitted for one time only
• Any fare differential between original and new ticket must be paid by customer
• This should be done 24 hours before your original date of travel
• New Date of Travel: until 30/10/2021
• This can be done by contacting our customer service via My Inbox in our Traveloka Apps

Refund

• Normal refund rules apply (No waiver for refund fee)
• This should be done 24 hours before your original date of travel
• This can be done by submitting refund via Traveloka Apps

Travel disruption policy

Routes: Domestic Australia and International Short Haul (Except: Japan and USA)

Original Date of Issue: on/before 20/04/2020

Original Date of Travel:10/03/2020 until 30/09/2020

Reschedule

• Waiver for reschedule/change fee permitted for multiple changes
• For involuntary ticket, any fare differential between original and new ticket will be waived
• For voluntary ticket, any fare differential between original and new ticket must be paid by customer
• This can be done until 6 months after your original date of travel
• This should be done before 30/09/2020, outside of this date, fares rules apply
• This can be done by submitting reschedule via Traveloka Apps
• New Date Travel valid 331 days start from 22 May 2020

Reroute

• Waiver for reroute/change fee permitted for multiple changes
• Any fare differential between original and new ticket must be paid by customer
• This should be done before 30/09/2020, outside of this date, fares rules apply
• This can be done by contacting our customer service via My Inbox in our Traveloka Apps
• New Date Travel valid 331 days start from 22 May 2020

Open Ticket

• Another option that we can provide to you is Open Ticket. By doing this you are cancelling your original itinerary and giving it OPEN status.
• This option is for you that still do not know your future travel plan. It will give you the flexibility to choose the dates later on with a longer validity period.
• When you already have a new travel plan or date of travel, the amount from your original ticket will be transferred to the new ticket and you need to cover the remaining amount.
• If you still have the remaining amount even after selecting a new date of travel, the remaining amount cannot be refunded (cannot be cashed).
• This is however is not a refund
• This should be done 24 hours before your original date of travel
• You must request the new date of your travel 12 months from your ticket original date of issuance
• This can be done by contacting our customer service via My Inbox in our Traveloka Apps and requesting for an Open Ticket.

Due to corona virus pneumonia epidemic, the relevant special handling regulations for air tickets are added as follows:

• Ticket purchase before January 28, 2020 (excluding).
• Travel dates after January 28, 2020 (including).
• Ticket issued with ticket number that starts with 731.

If the ticket meets the above scope can be refunded free of charge.