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Xperience Team

26 Mar 2021 - 1 min read

New Feature: Easy Refund from Traveloka Xperience

Good news for you busy bees! Understanding your need for flexibility, Traveloka Xperience is introducing Easy Refund, a new feature that will save you a lot of stress when dealing with a sudden change of plans.

What is Easy Refund?

Easy Refund is the latest feature from Traveloka Xperience that allows you to get a refund for Xperience voucher bookings. We understand that your travel plans may change for various reasons. If something comes up and you need to cancel your booking, don't worry, simply use Easy Refund, which is:

Easy to do
Fast to process
Worry-free Xperience booking

How to Find Xperience Products with the Easy Refund Feature

A wide range of Xperience items, including Attractions, Beauty & Spa, and Sports, are eligible for Easy Refund. Here are 3 easy steps to find Xperience products with the Easy Refund feature:

Method 1: Through the Product Detail and Ticket Detail pages

1.
Open the Traveloka App, then tap Xperience
2.
Select an activity on the Traveloka Xperience home page or search page
3.
Check for the Easy Refund badge/icon on the Product Detail and Ticket Detail pages

Method 2: Using the “Easy Refund” filter

For the best experience, it is recommended to use the menu filter to find Xperience products with the Easy Refund feature. Here’s how:

1.
Open the Traveloka App, then tap Xperience
2.
Open the search page
3.
Tap the Easy Refund filter

How to Use the Easy Refund Feature

If you want to request a refund for your Xperience activity purchase, follow these easy steps:

1.
Open the My Booking page on the Traveloka App
2.
Select your booking. If your voucher is refundable, a Refund button will be displayed (available on Traveloka App version 3.18 and later or Traveloka website)
3.
Tap the Refund button and read the Refund Info to learn the requirements, deadline, refund amount, and process time
4.
If your booking meets the requirements, tap Start Refund at the bottom of the page
5.
Fill in all the details and the reason for requesting a refund, then tap Continue
6.
After submitting the refund request, you can track the status in the Refund History menu

How to Track the Refund Status

To view your refund progress, simply follow these steps:

Book your favorite Xperience without worry because with Easy Refund, you can get your money back in just three taps!

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