Luxury Hotels in Batu Layar, Lombok

This place ruined my holiday in Lombok. I booked for 2 nights and I totally regret it. I should just have booked for 1 night. When the staff told me that there's no WiFi in the bedroom I was okay, but then I asked if the phone signal could work. They Said Yes, but in reality, I never got 4G in my room! They gave me WiFi but not strong at all. Often disappear and very poor. They said it was because of the weather. But the day after the weather was okay. But still no 4G and no WiFi. There Is only 1 hope for me, I want to enjoy the pool, but to get to the pool you have to use 3 story stairs because the elevator isn't working. But to get that high to the restaurant is just not worth it. The pool is small and nothing special. The second day I found a cockroach on my bed 😓 and it takes 10 minutes to have someone help me to get rid Of it. I just can't wait to get out Of the hotel and in the end I just spent my whole afternoon at another hotel's beach club. It's a terrible choice if you just want to relax at the hotel, if you have many plans to travel around and just looking for rest stop, maybe it's okay. Breakfast was okay, but they serve fresh juice. In a mini size glass, unbelievable! A lot Of things need to be improved as well. The bath towel Is small and seems very old and just not standard for hotel towel. I understand many hotel suffer because Of pandemic. But I think WiFi Is very important if it's difficult to get 4G in the bedroom. Overall, I would not coming back here again. By the way I take pictures Of the cockroach but I don't need to post it, the hotel knows I'm not joking.

Everything was perfect. Staff, food, room, garden etc.

Good enough, always price sale.

Comfy and clean room, the breakfast was great! We come to The Kliff and Sail enjoy the oyster, bbq ribs and tenderloin steak. Thank you Katamaran ❤ You saved our Lombok 's trip 🤣👍🏼.