Luxury Hotels in Glodok, West Jakarta

The staff is friendly, check in process is quick, the room is clean, recommended hotel.

Clean, good breakfast, good facility an amazing hotel.

Too many baby cockroaches in and around the room.

Actually the staff was kind and the room was clean, the only problem here is the moisture on the wall and humidity

Location is very good. However the hotel decoration has been allowed to run down. The hotel charger is also not suitable for overseas tourists.

You can't leave the hotel, from 2AM to 6AM since the hotel is located inside of a mall.

Actually the stay with the hotel was good, the room was clean, the one and the only problem is the front office staff, her name is Chika also Laras, Chika was really rude and also not friendly, when we were come, she just didn't even say a single word and when we asked some questions she just silent and not answered, the other call Laras, when Chika was helping us for check in, the front office who called Laras was yelling and also have a high sound talking to Chika and ask Chika to do another thing, and then we waited too long for check in because both of the front office staff do another thing, this is really unprofessional front staff hotel who working in the front offices, really sad that international chains hotel like mercure has unprofessional staff like Chika and Laras, we feel like stay in the 1 star hostel because both of them, we hope mercure do something for the better performance.