Very unprofessional. The rooms that have been booked, are filled by customers who are used to monthly stays. There is no reception desk. Like not an inn. We were told to look for another hotel even though it had already been paid for. Not recommended. Need to be considered again to remain in the online application. Value of 0 is large. At 4:00 p.m. I want to check-in even though it's already been 2 hours, room 1 again hasn't been cleaned. We were allocated 1 hour more and were ignored at all. Please consider, it is appropriate that we have already ordered and have paid, once we arrive we are told to look for another hotel. Even though it was almost 6:00 p.m. plus holiday periods. Do you think it's easy to find a hotel. Please request the online application to reconsider this lodging to remain applied.