Friendly and helpful staff. Spacious rooms with hot shower and cold AC and TV. Only top floor outdoor terras was not in use which was disappointing as the view is great from there. Due to Ramadan celebrations temporary changes like breakfast and dinner served in the room. Ask about the pool.
Very friendly and helping hotel-staffs, very good breakfast even not upto level of 5starts hotels but old, broken, unfunctional equipments, lack of maintenance, really unfit for the name “Ritzcarlton”.
The place is not only old but is infested with cockroaches and creaky sticky and stinky furnitures. It 's OK for a days stay in case you don't find any other better options in town. Location Perfect but everything else is just an we wash!
The room is so small, not clean enough especially bed cover. Staff is not professional by not using uniform, its weird. There 's no window in the room, if you want room by window there will be charge IDR 25k.