5 Stars Hotels in Tegalsari, Surabaya

This hotel exceeded my expectations. It was old, the bathroom is not nice, the shower is over the bathtub with a curtain. However the bed was comfortable, the air conditioning was cold, the shower had good water pressure and was hot, the location was excellent, parking was easy. Don't expect a five star room, but for the price it is great.

I entered my room, #828 almost midnight. I was so impressed with the view from the room. There was no massive wall only clear glass. So I could see a great view. Unfortunately, The AC was not work properly but due to I was so tired I decided didn't call the receptionist and asleep soon. In the morning, I told receptionist about the AC condition and she said will contact the AC workers. But, until I write this review they don't come up. I have couple times (more than 3 times) called the receptionist she responded same answered. Really disappointed. However, the room is clean and completed with amenities, fridge and hair dryer.

The location is very strategic, the hospitality is nice. However it would have been better if the room has a window.

Really close to Tunjungan Plaza. Nice place for business trip. Room very clean and smells good.

Comfortable with the price and staff.

The room was not clean and dirty, dust everywhere and lots of hair in the bathroom. There were still leftovers of food on the table. And the most dirty thing was that there were lots of cockroaches in the bathroom and in the room. Small cockroaches and quite large cockroaches. So disgusting. The receptionist was also difficult to contact, it took a very long time to get through them. When I asked for room service for Baygon or something like that, and when the room service arrived, they really smelled of cigarettes and may their feet were dirty, so they actually made the bathroom floor dirty because the floor turned black. Please pay more attention to the cleanliness of the room because if there are cockroaches and a lot, it's a really big no:).