Luxury Hotels in West Tarakan, Tarakan

Air condotioner was dirty, smelly bathroom.

Disappointing stay at the hotel. Hotel and rooms looked very old, poorly maintained and outdated and run down. Room smelled mouldy, curtains were damaged but not repaired. Shower flooded and the drainage was clogged. Service staff was quite poor and untrained. Ordered a plate of French fries at the restaurant downstairs and it was still uncooked when it was served. Paid 58 ribu for a coffee which was from an instant packet coffee and not proper ground coffee. Overall a very bad and poor experience at the hotel. For a brand like Swiss Bell, you'd expect a certain standard however, it was such a disappointing experience, I won't be staying at this hotel again and don't reccomend anyone stay there as well.

Very good, Recommended for couple.

Room is very small. No door bolt lock. Sufficiently clean, but nothing special. At that price, I'd better stay in another hotel.

The originally booked room was on sharing bathroom (we didnt realize that at the time of order). when we asked to move the room with bathroom we were charged additional rp. 85.000. so next time we dont stay there...sayonara!