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Garden Palace Hotel Powered by Archipelago

Hotels
Jl Yos Sudarso 11, Genteng, Surabaya, Jawa Timur, Indonesia, 60271
All-star Accommodation
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.
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LOBBY Garden Palace Hotel Powered by Archipelago
FUNCTIONAL_HALL Garden Palace Hotel Powered by Archipelago
BEDROOM Garden Palace Hotel Powered by Archipelago
LOBBY Garden Palace Hotel Powered by Archipelago
RESTAURANT Garden Palace Hotel Powered by Archipelago
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Traveloka
8.3 Impressive
From 9,222 reviews
See our top reviews!
Check our curated reviews for honest descriptions about this accommodation.
Room is large enough, clean, good view, green parking area. But we need the waste water is not stagnant in the bathroom floor.
Atus S.
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Facilities
AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
See More Facilities

Location Info

Jl Yos Sudarso 11, Genteng, Surabaya, Jawa Timur, Indonesia, 60271
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Available Room Types in Garden Palace Hotel Powered by Archipelago

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Per Night
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Check-in
Tue, 31 Jan 2023
Duration
1 night
Guests and Rooms
1 Adult(s), 0 Child, 1 Room
Based on 9,222 reviews
8.3
Impressive
Fantastic
2,647
Very Good
4,492
Satisfying
740
Average
1,317
Poor
26
Cleanliness
Comfort
Meal
Location
Service
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strategic location (134)
friendly staffs (70)
affordable price (9)
great cleanliness (4)
excellent service (1)
tasty breakfast (26)
complete facilities (5)
spacious room (81)
varied breakfast (3)
family friendly (2)
SEE MORE (10)
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English
Show Reviews with Photos
rf
rahmadian f. a.
9.4
/ 10
16 Jan 2023

2 liked this review

DF
Dewi F.
6
/ 10
26 Nov 2022
Holiday
The royal suite sofa very dirty and has holes. The windows have oily handmarks. The wallpaper falling apart and very dirty. Higiene wise the hotel must not sell as it is very concerning. The bahtup definitely never wash.

1 liked this review

AM
Ahmad M.
6.2
/ 10
16 Oct 2022
Really old. No pool. But good location and parking space.

1 liked this review

EA
Erfiena A. M.
9.7
/ 10
07 Sep 2022
Staycation
The room was comfy, clean and nice. The staffs were friendly. The foods was delicious.

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Jerry M.
8.5
/ 10
27 Aug 2022
Transit
This is not the 1st time we stayed in this hotel that ' s the reason why we choose. Even only short stay but it was comfortable to take some rest before our journey back. Staff is nice even a bit wait in the check in process due to only one man procesing the guests after that all OK. We get a contemporary designed room with large comfortable bed. Surrounding area is still accessable within walking distance.

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JC
Joice C. L. T.
10
/ 10
26 Aug 2022
Staycation

2 liked this review

Yuseriza A. L.
8.5
/ 10
01 Aug 2022

Like this review?

Accommodation's Reply

06 Aug 2022
Our Dear Guest, Warm greetings from Garden Palace Hotel Surabaya. Thank you for staying with us for your good review and recommendation. We are pleased to know that you had a pleasant experience during your stay, we appreciate your review of our rooms and facilities, as well as our service and food offerings. Thank you again for your review and for your support, we look forward to welcoming you on your next visit with us. Sincerely, Room Director Garden Palace Hotel Surabaya
Translated by Google Icon
MA
M Arya R.
5.5
/ 10
30 Jul 2022
Staycation
I stayed in the Royale Suite and it was one of the most Depressing and Gloomy stay I've ever had in my whole life so far. First time checking in, the staff were very friendly and helpful. When I got into my room, I can already smell the musty stench. Imagine an old unwashed towel. It would be like that except even worse. There are cracks here and there, bugs loitering around and even worse, dust mites. I can already feel my allergy kicking in. As soon as I step into their carpet, I can feel dirty water touching the soles of my feet. Never have I attempted to check out from a hotel so fast, but I did. At least, I tried. The staff were persistent on me not checking out yet and offered me to move my room. I accepted, and ended up moving to a similar room. This time it looks, feels, and smells, a bit better. There are still bugs, albeit not much. There are still a little cracks and a bit musty stench. But at this point the Sunk Cost Fallacy along with Fatigue kicks in and I accepted the new room. The stay was tolerable, the breakfast was bland but okay, The elevators are old and makes weird noises. The toilet has weird smell that was definitely not mine. I appreciate the staff ' s hard work to make my stay pleasant, but the fact that the whole building is old and unkempt, it was definitely not a pleasant stay.

2 liked this review

Accommodation's Reply

06 Aug 2022
Dear Our Valued Guest, Warmest Greeting from Garden Palace Hotel Surabaya On behalf of the Management, please accept my apology for your unpleasant stay at the Garden Palace Hotel, Surabaya. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. To prove to you that we take every complaint seriously. Please feel free to contact me if you have any further questions or comments concerning your stay. We hope you will see the improvement and enjoy your time with us in your next visit. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The Director of Rooms Garden Palace Hotel, Surabaya
nk
nanti k. a.
6
/ 10
11 Jul 2022
Very good location, but the service was not Good. The hotel is very old and not clean. They don't ha e CCTV, I lost my shopping bag just in front of my room.

1 liked this review

Accommodation's Reply

27 Jul 2022
Dear Our Valued Guest, Warmest Greetings from Garden Palace Hotel, Surabaya. Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. We will prove to you that we take every complaint seriously. We hope you will see the improvement and enjoy your time with us in your next visit. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The General Manager Garden Palace Hotel, Surabaya
Tony
This is a private profile
10
/ 10
12 Jun 2022
Holiday
Classy Dynasty Hotel, Nostalgic & Super, just need few improvement for shower-pipe (selang), need to make longer for unreach-able area below washand/sink (wastafel).

1 liked this review

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Accommodation Policies
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Important Note
In reference to the circular letter by the government regarding the spread control of Covid-19, please ensure that you are aware of your booking's refund, cancellation, and reschedule policy.
Required Documents
Upon check-in, you are required to bring Marriage Certificate. Please bring the required documents in hard copy.
Early Check-in
You're allowed to check-in before the accommodation’s check-in time. If you wish to do so, please contact the accommodation. Additional charges apply.
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Hotel Description

Location
Staying at Garden Palace Hotel Powered by Archipelago is a good choice when you are visiting Genteng.

The hotel has a very good location, also near the Juanda International Airport (SUB), which is only 13.64 km away.

This hotel is very easy to find since it is strategically positioned close to public facilities.

About Garden Palace Hotel Powered by Archipelago

From business event to corporate gathering, Garden Palace Hotel Powered by Archipelago provides complete services and facilities that you and your colleagues need.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Garden Palace Hotel Powered by Archipelago exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Garden Palace Hotel Powered by Archipelago is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Garden Palace Hotel Powered by Archipelago.

Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Operational Hours
From 14:00 - Before 12:00
Are they serving breakfast?
Yes, some room provide breakfast
Facilities
Public Facilities
  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area
Food and Drinks
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Buffet dinner
  • Nightclub
  • Bar
  • Vegetarian meal
In-room Facilities
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Refrigerator
  • Shower
  • TV
Hotel Services
  • Bellhop
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby
General
  • AC
  • Ballroom
  • Banquet
  • Family room
  • Smoking area
Things to Do
  • Fitness center
  • Garden
  • Massage
  • Spa
Business Facilities
  • Business center
  • Conference room
  • Meeting facilities
  • Projector
Connectivity
  • LAN Internet
  • Free WiFi
Accessibilty
  • Accessibility equipment
  • Wheelchair accessible
Shuttle Service
  • Airport transfer (surcharge)
Sports and Recreations
  • Fitness center
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
See other 1671 Hotels in Surabaya

Most commonly asked questions about Garden Palace Hotel Powered by Archipelago

What are available facilities at Garden Palace Hotel Powered by Archipelago?

There are top facilites at Garden Palace Hotel Powered by Archipelago such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Garden Palace Hotel Powered by Archipelago?

The standard check-in time at Garden Palace Hotel Powered by Archipelago is starting from From 14:00 while the latest check-out time is at Before 12:00

Does Garden Palace Hotel Powered by Archipelago provide breakfast?

Yes, Garden Palace Hotel Powered by Archipelago provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.