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Garden Palace Hotel Powered by Archipelago

Hotels
Jl Yos Sudarso 11, Genteng, Surabaya, Jawa Timur, Indonesia, 60271
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8.3
Impressive
From 9,388 reviews

About Accommodation

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Staying at Garden Palace Hotel Powered by Archipelago is a good choice when you are visiting Genteng. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi

What Guests Say About Their Stay

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Strategic Location (134)
Friendly Staffs (70)
Affordable Price (9)
Great Cleanliness (4)
9.4
/ 10
ATUS S.
Room is large enough, clean, good view, green parking area. But we need the waste water is not stagnant in the bathroom floor.

Available Room Types in Garden Palace Hotel Powered by Archipelago

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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

Location Info

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Jl Yos Sudarso 11, Genteng, Surabaya, Jawa Timur, Indonesia, 60271

Discover More About Garden Palace Hotel Powered by Archipelago

Location


Staying at Garden Palace Hotel Powered by Archipelago is a good choice when you are visiting Genteng.

The hotel has a very good location, also near the Juanda International Airport (SUB), which is only 13.64 km away.

The hotel is located only 7.64 km away from Pelabuhan Tanjung Perak.

This hotel is very easy to find since it is strategically positioned close to public facilities.

About Garden Palace Hotel Powered by Archipelago

From business event to corporate gathering, Garden Palace Hotel Powered by Archipelago provides complete services and facilities that you and your colleagues need.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Garden Palace Hotel Powered by Archipelago exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Garden Palace Hotel Powered by Archipelago is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Garden Palace Hotel Powered by Archipelago.

All Facilities

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Food and Drinks

  • A la carte dinner
  • A la carte lunch
  • Bar
  • Buffet dinner
  • Nightclub
  • Bar
  • Vegetarian meal

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Refrigerator
  • Shower
  • TV

Hotel Services

  • Bellhop
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby

General

  • AC
  • Ballroom
  • Banquet
  • Family room
  • Smoking area

Things to Do

  • Fitness center
  • Garden
  • Massage
  • Spa

Business Facilities

  • Business center
  • Conference room
  • Meeting facilities
  • Projector

Connectivity

  • LAN Internet
  • Free WiFi

Accessibilty

  • Accessibility equipment
  • Wheelchair accessible

Shuttle Service

  • Airport transfer (surcharge)

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information

Important Note
In reference to the circular letter by the government regarding the spread control of Covid-19, please ensure that you are aware of your booking's refund, cancellation, and reschedule policy.

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring Marriage Certificate. Please bring the required documents in hard copy.

Early Check-in

You're allowed to check-in before the accommodation’s check-in time. If you wish to do so, please contact the accommodation. Additional charges apply.
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General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - Before 12:00
Breakfast Availability
Yes, some room provide breakfast

Frequently Asked Questions

What are available facilities at Garden Palace Hotel Powered by Archipelago?
There are top facilites at Garden Palace Hotel Powered by Archipelago such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Garden Palace Hotel Powered by Archipelago?
The standard check-in time at Garden Palace Hotel Powered by Archipelago is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Garden Palace Hotel Powered by Archipelago provide breakfast?
Yes, Garden Palace Hotel Powered by Archipelago provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests

Overall Rating & Reviews

From 9,388 verified guests reviews
8.3
Impressive
Fantastic
2,699
Very Good
4,557
Satisfying
758
Average
1,348
Poor
26
Cleanliness
Comfort
Meal
Location
Service

Show reviews that mention...

All
strategic location (134)
friendly staffs (70)
affordable price (9)
great cleanliness (4)
excellent service (1)
tasty breakfast (26)
complete facilities (5)
spacious room (81)
varied breakfast (3)
family friendly (2)
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Language
English
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AM
ALBERT M. S. K.
Holiday
9.7
/ 10
05 Apr 2022
Old hotel but still comfortable, Gym is good as a hotel facility

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ATUS S.
Transit
9.4
/ 10
10 Dec 2021
Room is large enough, clean, good view, green parking area. But we need the waste water is not stagnant in the bathroom floor.

3 liked this review

Accommodation's Reply
23 Dec 2021
Dear Our Valued Guest, Warmest Greetings from Garden Palace Hotel, Surabaya. Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. We will prove to you that we take every complaint seriously. We hope you will see the improvement and enjoy your time with us in your next visit. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The General Manager Garden Palace Hotel, Surabaya
JI
Johannes I.
Business
9.3
/ 10
23 Feb 2023
Smell old at lobby hotel but clean. Upgrade room because of marriage certificate, officer told us they don't request it but I showed him text from online agent. Breakfast so so. Bathroom need renovation for shower handle. Overall it is nice stay thank you

2 liked this review

wm
winned m.
6
/ 10
10 Oct 2021
I know its a high season but wait for over than 45 minutes just to check in while they giving room to other guest isn't nice at all. After the room was ready there's no towel so I have to wait for another hour for the towel. Everything was fine until next morning while I took bath, all of sudden the waters turns to brown. I know its an old hotel but cleanliness have to be number one priority in this pandemic season. The only good thing was the spacious room, cold AC and their food.
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3 liked this review

Accommodation's Reply
29 Oct 2021
Dear Our Valued Guest, Warmest Greeting from Garden Palace Hotel, Surabaya On behalf of the Management, Please accept my apology for your unpleasant stay at the Garden Palace Hotel, Surabaya. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. To prove to you that we take every complaint seriously. Please feel free to contact me if you have any further questions or comments concerning your stay. We hope you will see the improvement and enjoy your time with us in your next visit. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The Director of Rooms Garden Palace Hotel, Surabaya
bp
basket p. b.
Business
10
/ 10
19 Apr 2022
At that time I checked-in at night, the mas at the reception was friendly and very kind, I offered to be woken up at dawn, really nice, the check-in process was also fast so I could rest soon, the room was clean and spacious, I didn't expect it even though it has been established for decades but the quality is still well maintained, the rooms are clean, the air conditioner is cold, the TV channel choices are many, the bathroom is clean, the breakfast is good, you can sleep well, the point is really recommended and you must stay here again.
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2 liked this review

IW
Ilham W. P.
9.7
/ 10
10 Aug 2023
The first time, the staycation at the Garden Palace didn't have any medicine, eh, it kept on charging me, but it's a shame to add more food menus for breakfast so that it's even more fun to see the overall room is good, just parking, please fix it again if you can use a special greeting for the parking so that the impression is great, thank you.
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Accommodation's Reply
31 Aug 2023
Dear Mr. Ilham Wahyu Pratama, On behalf of management hotel, I would like to thank you for staying with us. We would like to welcoming you again in the future. Thank you and have a pleasant day.
AM
Ary M.
Holiday
9.7
/ 10
05 Jun 2023
This hotel is very supportive to guests who bring bicycle boxes. Even at that time it provided a special place for guests who wanted to assemble their bicycles. Incidentally at that time there was a fairly large cycling event in Surabaya.
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KP
Kukuh P. W.
Staycation
9.7
/ 10
22 Nov 2022
I really enjoyed my experience at Hotel Garden Palace. Very good and friendly service, want to stay here again, thanks online agent, thanks Garden Palace Hotel💖
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2 liked this review

DI
DRIANDA I. P.
9.7
/ 10
08 Oct 2022
Again staying here to unwind checked in around 6pm, even though the room was upgraded but felt a bit disappointed because I ordered it and liked it in the Standard Classic type (floors 20s and above) but was upgraded to the Superior type and got it on the 9th floor, he said it was still under maintenance. I don't really like the Superior type of room. But still according to the request for the bathroom, there is a bathtub for soaking, hot water is smooth, the air conditioner is cold, the poll is steady, the wifi is running smoothly, the tv channels are quite complete even though some are blurry. The cleanliness of the room must be improved, because early in the morning around 9 o'clock there were cockroaches without wings in the room but the employees were quick to act immediately. The rooms and hallways must be scented so they don't smell damp (different from the rooms and hallways on the 21st floor which don't smell damp). For breakfast, the choices are many and the taste is delicious, especially the fried rice and fried noodles. Adding breakfast for 1 pax is subject to a price of 110 thousand, the price has gone up but the taste and variants of breads and others are much more stable. The employees are friendly and will still be one of the favorite hotels, even though it's a shame that there is no swimming pool . Suggestion: it's better to book a Standard Classic or Deluxe Thematic room, even though the model is a bit old-fashioned but it's more comfortable and clean in my personal opinion. Moreover, I like hotel rooms with vintage/classic nuances
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2 liked this review

nf
nani f.
Holiday
9.7
/ 10
31 Aug 2022
The rooms are comfortable, spacious, the breakfast is varied. The taste is right on the tongue. Affordable prices.
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1 liked this review

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.