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  1. Hotel
  2. Indonesia(45,881 hotel)
  3. East Java(4,520 hotel)
  4. Surabaya(1,394 hotel)
  5. Genteng(96 hotel)
  6. Garden Palace Hotel Surabaya

Garden Palace Hotel Surabaya

Hotels
Jl Yos Sudarso 11, Genteng, Surabaya, Jawa Timur, Indonesia, 60271
2018 Traveloka Hotel Awards Winner: Best Food
FUNCTIONAL_HALL Garden Palace Hotel Surabaya
BEDROOM Garden Palace Hotel Surabaya
LOBBY Garden Palace Hotel Surabaya
LOBBY Garden Palace Hotel Surabaya
RESTAURANT Garden Palace Hotel Surabaya
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Traveloka
8.4 Impressive

From 7,472 reviews

See our top reviews!

Check our curated reviews for honest descriptions about this accommodation.

It was really great experience staying in the garden palace hotel ! definitely stay here again on my next visit to Surabaya!
Luhtfiana P.
Facilities
AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
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Review by Traveloka users

Based on 7,472 reviews

8.4
Impressive
Fantastic
2,243
Very Good
3,776
Satisfying
599
Average
828
Poor
26
Cleanliness
Comfort
Meal
Location
Service
Show reviews that mention...
IN
2 Reviews
Family vacation
10
/ 10
10
nice place at center surabaya city..easy to go any where..have a good breakfast..

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Accommodation's Reply

14 Jan 2020
Dear Our Valued Guest, Warmest Greeting from Garden Palace Hotel, Surabaya. Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. We hope you will see the improvement and enjoy your time with us in your next visit. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The General Manager Garden Palace Hotel, Surabaya
BA
2 Reviews
Family vacation
9.1
/ 10
9.1
Nice lobby nice view room nice food

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Accommodation's Reply

14 Jan 2020
Dear Our Valued Guest, Warmest Greeting from Garden Palace Hotel, Surabaya. Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. We hope you will see the improvement and enjoy your time with us in your next visit. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The General Manager Garden Palace Hotel, Surabaya
VL
4 Reviews
Business travel
8.7
/ 10
8.7
Old hotel that went with thematic room upgrades, we took the japanese theme, quite good for the price, although the room was amiable, however the staff friendliness and nice buffet bumps the score for me to 7.5

1 liked this review

Accommodation's Reply

17 Jan 2020
Dear Our Valued Guest, Warmest Greeting from Garden Palace Hotel, Surabaya. Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. We hope you will see the improvement and enjoy your time with us in your next visit. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The General Manager Garden Palace Hotel, Surabaya
DM
Family vacation
9.3
/ 10
9.3
spacious room, city centre, good spread of breakfast, good water pressure, bathtub, parking is free, check-in rather fast because many staffs on duty on peak season, approved our request for the window view, complete amenities but very dusty needs urgently to be vacuum work, air in the room smell not fresh, no swimming pool. overall price wise, it ticked many expectations

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Accommodation's Reply

11 Jan 2020
Dear Guest, My Guest Services Team has told us about the service you received during your stay with us; first and foremost we want to sincerely apologize on your experience. We always try to provide the best service to our guests and especially guests like you; but unfortunately on this occasion we did not exceed your basic expectations. I look forward to hearing from you and look forward to welcoming you back. With kindest regards, The Management Team Garden Palace Hotel, Surabaya
y
1 Reviews
Business travel
8.0
/ 10
8.0

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Accommodation's Reply

13 Jan 2020
Dear Valued Guest, Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The Management Team Garden Palace Hotel, Surabaya
jj
8 Reviews
Family vacation
5.5
/ 10
5.5
dirty and parking isn't good. But all the staff in here is good, kindly and patient...

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Accommodation's Reply

13 Jan 2020
Dear Our Valued Guest, Warmest Greeting from Garden Palace Hotel, Surabaya On behalf of the Management, Please accept my apology for your unpleasant stay at the Garden Palace Hotel, Surabaya. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. To prove to you that we take every complaint seriously. Please feel free to contact me if you have any further questions or comments concerning your stay. We hope you will see the improvement and enjoy your time with us in your next visit. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The Management Team Garden Palace Hotel, Surabaya
MW
3 Reviews
Family vacation
6.0
/ 10
6.0
that hotel not comfort, the car park always full, when we were arrived at the lobby no sofa for waiting so we must sit on cafe

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Accommodation's Reply

07 Jan 2020
Dear Valued Guest, Please allow me an opportunity to introduce myself; my Guest Service Team has advised me of the service you received during your stay with us; first and foremost I want to sincerely apologize for this. We always strive to provide the best service to our guests and especially guest such as yourself and on this occasion we did not exceed your basic expectation. I look forward in hearing from you and looking forward to welcome you back. Yours sincerely, Executive Assistant Manager
DK
3 Reviews
Family vacation
8.5
/ 10
8.5

1 liked this review

Accommodation's Reply

11 Jan 2020
Dear Valued Guest, Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The management team Garden Palace Hotel, Surabaya
RL
2 Reviews
Family vacation
10
/ 10
10
nice room and strategic location

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Accommodation's Reply

07 Jan 2020
Dear Mr. Ricky, Please allow me an opportunity to introduce myself; my name is Nazri Gallyot and I am the Executive Assistant Manager at the Garden Palace Hotel. Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. I would like to extend an invitation to you and your family to stay with us the next time your travel should bring you to Surabaya. Please be kind enough to contact me directly I will personally ensure that your stay is VIP. Yours sincerely, Nazri Gallyot Executive Assistant Manager Website: www.gardenpalacehotel.co.id Email: eam@gardenpalacehotel.co.id
RT
3 Reviews
Family vacation
9.1
/ 10
9.1
recommended, very good hotel for family

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Accommodation's Reply

02 Jan 2020
Dear Valued Guest, Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. I look forward in hearing from you and looking forward to welcome you back. Yours sincerely, Executive Assistant Manager
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Hotel Description
Check-in and Check-out Time

Check-in: From 14:00
Check-out: Before 12:00

Location
Staying at Garden Palace Hotel Surabaya is a good choice when you are visiting Genteng.

The hotel is located only 0.65 km away from Surabaya Gubeng Station.

This hotel is very easy to find since it is strategically positioned close to public facilities.

About Garden Palace Hotel Surabaya

From business event to corporate gathering, Garden Palace Hotel Surabaya provides complete services and facilities that you and your colleagues need.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Garden Palace Hotel Surabaya exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Garden Palace Hotel Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Garden Palace Hotel Surabaya.

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Hotel Policy
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Facilities
  • Public Facilities
    • Parking
    • Coffee shop
    • Elevator
    • 24-hour room service
    • Restaurant
    • Breakfast restaurant
    • Dinner restaurant
    • Lunch restaurant
    • Room service
    • Safety deposit box
    • WiFi in public area
  • Food and Drinks
    • A la carte dinner
    • A la carte lunch
    • Bar
    • Buffet dinner
    • Nightclub
    • Bar
    • Vegetarian meal
  • In-room Facilities
    • Cable TV
    • Desk
    • Hairdryer
    • In-room safe
    • Refrigerator
    • Shower
    • TV
  • Hotel Services
    • Bellhop
    • 24-hour security
    • Laundry service
    • Luggage storage
    • Multilingual staff
    • Newspaper in lobby
    • 24-hour Receptionist
  • General
    • AC
    • Ballroom
    • Banquet
    • Family room
    • Smoking area
  • Things to Do
    • Fitness center
    • Garden
    • Massage
    • Spa
  • Business Facilities
    • Business center
    • Conference room
    • Meeting facilities
    • Projector
  • Transportation
    • Car rental
    • Valet parking
  • Connectivity
    • LAN Internet
    • Free WiFi
  • Accessibilty
    • Accessibility equipment
    • Wheelchair accessible
  • Shuttle Service
    • Airport transfer (surcharge)
  • Sports and Recreations
    • Fitness center
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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