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Novotel Palembang - Hotel & Residence

Hotels
Jalan R Sukamto No 8A, South Sumatera, Ilir Timur II, Palembang, Sumatera Selatan, Indonesia, 30127
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Exterior Novotel Palembang - Hotel & Residence
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LOBBY Novotel Palembang - Hotel & Residence
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BEDROOM Novotel Palembang - Hotel & Residence
SWIMMING_POOL Novotel Palembang - Hotel & Residence
SWIMMING_POOL Novotel Palembang - Hotel & Residence
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8.5
Impressive
From 3,096 reviews

About Accommodation

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Novotel Palembang - Hotel & Residence is a hotel in a good neighborhood, which is located at Ilir Timur II. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Main Facilities

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Swimming Pool
24-Hour Front Desk
Parking
WiFi

What Guests Say About Their Stay

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Strategic Location (8)
Friendly Staffs (8)
Excellent Service (3)
Tasty Breakfast (4)
9.7
/ 10
Ika P.
Pleasant stay as always. The room was spacious and more air flow, the best swimming pool with beautiful set of palm trees like in LA😁 (my two kids really enjoy the pool), we love our view, the balcony with green landscapes was great. it feels like we go to a forest with all trees and fresh air. Strategic resort in the middle of the city, and its not just a hotel, its a home for us, we love Novotel, touching our hearth 😘👍can't wait for our next staycation

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Location Info

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Jalan R Sukamto No 8A, South Sumatera, Ilir Timur II, Palembang, Sumatera Selatan, Indonesia, 30127

Discover More About Novotel Palembang - Hotel & Residence

Location


Novotel Palembang - Hotel & Residence is a hotel in a good neighborhood, which is located at Ilir Timur II.

The hotel has a very good location, also near the Sultan Mahmud Badaruddin II International Airport (PLM), which is only 9.46 km away.

The hotel is located only 8.38 km away from Kertapati Station.

Not only well positioned, but Novotel Palembang - Hotel & Residence is also one of hotels near the following Masjid Baitussalam within 6.54 km and Terminal Alang-Alang Lebar within 10.4 km.

About Novotel Palembang - Hotel & Residence

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Novotel Palembang - Hotel & Residence is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Novotel Palembang - Hotel & Residence.

All Facilities

Bar, Cafe and Lounge
Swimming Pool
Entertainment Facility
Fitness Center
Functional Hall

Hotel Services

  • Concierge
  • Express check-in
  • Express check-out
  • 24-hour Receptionist

Transportation

  • Parking with surcharge
  • Bus/truck parking

Kids and Pets

  • Babysitting with surcharge

Things to Do

  • Outdoor pool

Connectivity

  • WiFi in public area (surcharge)

General

  • Swimming pool

In-room Facilities

  • TV

Nearby Facilities

  • ATM/Banking

Accommodation Policy & General Information

Important Note
In reference to the circular letter by the government regarding the spread control of Covid-19, please ensure that you are aware of your booking's refund, cancellation, and reschedule policy.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - Before 12:00

Frequently Asked Questions

What are available facilities at Novotel Palembang - Hotel & Residence?
There are top facilites at Novotel Palembang - Hotel & Residence such as Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Novotel Palembang - Hotel & Residence?
The standard check-in time at Novotel Palembang - Hotel & Residence is starting from From 15:00 while the latest check-out time is at Before 12:00

More Reviews from Other Guests

Overall Rating & Reviews

From 3,096 verified guests reviews
8.5
Impressive
Fantastic
1,006
Very Good
1,585
Satisfying
172
Average
324
Poor
9
Cleanliness
Comfort
Meal
Location
Service

Show reviews that mention...

All
strategic location (8)
friendly staffs (8)
excellent service (3)
tasty breakfast (4)
complete facilities (8)
spacious room (12)
great view (3)
spacious pool (2)
family friendly (2)
tasty food (10)
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Language
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wk
winda k.
Holiday
9.7
/ 10
27 Dec 2021
nice place.. looks so green.. we'll be back

2 liked this review

LM
Lusi M.
Staycation
8.5
/ 10
24 Mar 2023
Cozy quiet and cool place to staycation. So many green landcape, its friendly for kids too, near with mall also. The service also in hotel standard qualification. Love to visit this hotel in the future

1 liked this review

Accommodation's Reply
20 Apr 2023
Dear Lusi Mardiyanti, Warmest Greetings from Novotel Palembang Hotel & Residence. We very much appreciate your comments regarding your stay at the Novotel Palembang Hotel & Residence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Herman Wijaya. General Manager.
Almors
Holiday
8.1
/ 10
01 Dec 2021
The property is very huge and super green! But what I have noticed is for the cleanliness of this hotel is bad. In the hotel room, I found 1 cockroach in the bathroom also maintenance such as the lobby is very hot in daylight, better to add some AC or fan it is not convenient for customers. The last one is hospitality needs to be improved, once I call the receptionist and ask for additional Towel but it is not delivered to my room, I have never been told what was the reason and why? I really looking forward to the improvements here, this hotel served the best area and excellent architecture should be the hospitality and cleanly also comes first!
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1 liked this review

BW
Beniaprizal W.
Staycation
9.4
/ 10
12 Dec 2021
Staying here feels like a vacation outside the city, the atmosphere is shady plus rain, the air is fresh, especially after dawn hanging out on the balcony drinking views of the trees plus the chirping of birds, the big pool is really small, very satisfied, can swim at night too, the staff is super super friendly, the breakfast is pretty good even though it's not too many variations but enough, big room but using carpet maybe those with allergies can request no need to use carpet or roll it up, the bathtub doesn't have a lid but mamak has a lot of sense so that the leaky can still soak, next time I will stay again I guess, already like it
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AE
Agung E.
Staycation
9.4
/ 10
28 Oct 2021
Comfortable and clean, the food variants are okay. It's Joss.
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1 liked this review

Khusnul K.
Staycation
8.9
/ 10
06 Dec 2021
Stay okay from the rooms and facilities, for housekeeping the bathroom glass toilet is not clean there are spots of dust or dirt. For room service, it seems like an apprentice or new student should be able to charge directly using a deposit at the reception but he insists he can't have to pay a cash bill. And did not show a friendly nature when asking for a sign for food charge. A bit disappointed because the service is lacking. Pay more attention because I'm a hospitality person too, hopefully it can be improved even more, because it's a 5 star hotel in Palembang. I'm extending Room 260 today, hopefully there won't be a disappointing attitude from the hotel.
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3 liked this review

Desi A.
This is a private profile
Staycation
8.5
/ 10
31 May 2023
Very comfortable, clean and quiet.
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Accommodation's Reply
13 Jun 2023
Dear Mimi Mimi, Warm greetings from Novotel Palembang Hotel & Residence. We very much appreciate your comments regarding your stay at the Novotel Palembang Hotel & Residence. It is great for us to receive positive feedback/feedback. We will share your comments with our team. We are sure that this feedback will serve as a motivation for all of our staff, as we strive to continuously improve the quality of our services. We hope to welcome you back to Novotel's signature hospitality with a more pleasant experience. Sincerely yours, Herman Wijaya. General Manager.
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VD
Vian D.
Staycation
8.5
/ 10
31 Dec 2021
Extraordinary. Kids love the staycation here.
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1 liked this review

Rafiazka A.
Staycation
8.5
/ 10
25 Oct 2021
I enjoy vacationing at this hotel, the location is in the middle of the city, next to it there is a mall, the rooms are spacious, there are lots of shady trees, the staff is friendly, the breakfast is not varied, it's delicious, it's just not much and if you call the cleaning services it takes a long time, even though you pressed the bell and found it in the hallway, they said yes but didn't come until I checked out, btw I also got a food order from the room, only my order didn't match the initial order, I asked for what was delivered but what was delivered was very expensive, I already complained but no responsibility from the kitchen. Hopefully in the future it will be better.
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Suwandi
This is a private profile
Holiday
10
/ 10
02 Jul 2023
Hotel yang sangat rekomendasi untuk liburan keluarga. Sudah 5 x saya nginap di hotel ini. Next time saya akan berkunjung kembali

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Accommodation's Reply
11 Jul 2023
Dear Kelvin. Warm greetings from Novotel Palembang Hotel & Residence. Thank you for taking the time to provide an excellent rating for your visit to Novotel Palembang Hotel & Residence. We hope to welcome you back to Novotel's signature hospitality with a more pleasant experience. Sincerely yours, Herman Wijaya. General Manager.
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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.