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Novotel Surabaya - Hotel & Suites

Apartments
Jalan Ngagel 173 175, Wonokromo, Surabaya, Jawa Timur, Indonesia, 60246
EXTERIOR_BUILDING Novotel Surabaya - Hotel & Suites
LOBBY Novotel Surabaya - Hotel & Suites
LOBBY Novotel Surabaya - Hotel & Suites
SWIMMING_POOL Novotel Surabaya - Hotel & Suites
LOBBY Novotel Surabaya - Hotel & Suites
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Traveloka
8.4 Impressive
From 4,177 reviews
See guests' helpful reviews!
Check guests' helpful experiences about this accommodation.
Our favorite hotel to stay in Surabaya. Recommended!
Melia Y.
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Facilities
Swimming Pool
24-Hour Front Desk
Parking
WiFi
SEE ALL FACILITIES

Location Info

Jalan Ngagel 173 175, Wonokromo, Surabaya, Jawa Timur, Indonesia, 60246
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Per Night
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Check-in
Fri, 19 Aug 2022
Duration
1 night
Guests and Rooms
1 Adult(s), 0 Child, 1 Room
Based on 4,177 reviews
8.4
Impressive
Fantastic
1,257
Very Good
2,007
Satisfying
422
Average
465
Poor
26
Cleanliness
Comfort
Meal
Location
Service
Show reviews that mention...
All
strategic location (18)
kids friendly (2)
friendly staffs (13)
clean room (30)
peaceful ambience (8)
complete facilities (5)
great pool (3)
tasty food (20)
SEE MORE (8)
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Language
English
H
1 Reviews
10
/ 10
10
Business

1 liked this review

JM
1 Reviews
6.1
/ 10
6.1
Holiday
1. Unfriendly staff. They didn't even offer a hand to take our baggage to the car, one of their staff told us that we were in the wrong direction when we stopped our car at the lobby but we only followed the sign (he yelled at us) if we did something wrong they must tell us with a manner, they don't even say sorry. When I was checking out, the staff didn't even say “thank you”. While we enjoyed our breakfast, one of the staff asked me if I had already registered my room or not (she's the one who had already written our room number and asked me again) that's not a big deal but mam lower your voice, some people looking at me makes me feels embarrassed like I didn't even pay for breakfast. 2. Unhygienic room. There's a lot of stain on their bedcover and the sofa (looks so nasty). 3. Noise cancellation. We can clearly hear the footsteps, the chair movements.

3 liked this review

Accommodation's Reply

16 Jul 2022
Dear Julian, I sincerely apologize for the inconvenience during your stay at Novotel Surabaya Hotel & Suites. Kindly to inform that department concerned already strictly follow up in regards to the staff attitude as we are focus on warm service thus this attitude is unacceptable. Following your concern on room cleanliness, we'll evaluate internally following hazard analysis critical control point procedure to assure the hygienist. Thank you and we sincerely wish you all the on best on your next stay and journey. Benny W. Hotel Manager
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9.7
/ 10
9.7
Holiday
Overall the hotel is good. I have 3 things that the hotel's management should improving. Firstly, there are less of trash bin arround the hotel. Secondly, there is no shower cap in the bath room and the last one is the toilet shower didn't work properly (water came out continuously from it).

1 liked this review

Accommodation's Reply

16 Jul 2022
Dear Delila, Thank you for the review and positive feedback given to Novotel Surabaya Hotel & Suites. In regards to the trash bin around the hotel, we are on progress to add additional trash bin using recycle material and repaint our existing trash bin to be more visible. Kindly to inform that our housekeeping department usually check the room to assure cleanliness and all equipment works properly before guest arrival, however certainly this time we were failed to show the result to our valuable guest, please assure that we'll evaluate internally for improvement. Once again thank you and we sincerely hope to serve you again in the near future. Benny W. Hotel Manager
YP
8.5
/ 10
8.5
Holiday

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Accommodation's Reply

24 Jun 2022
Dear Yoke, Thank you for the positive rating given to Novotel Surabaya Hotel & Suites and the photo of the hotel swimming pool that looks fresh. Regards, Benny W. Hotel Manager
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4 Reviews
5.2
/ 10
5.2
Really makes us not uncomfortable. The floor so dirty, there dusks in every corner, the toilet smells so bad, also the beds.

2 liked this review

EP
4 Reviews
10
/ 10
10
Staycation
Good food. It took hours as we required some toiletries needs. It was reasonable due to long holiday, and lack of staffs there. But still I'm giving 5 * for the services 👍.

1 liked this review

nd
2 Reviews
9.4
/ 10
9.4
Staycation
Room was spacious. So comfy. The food was tasty. I spend 3 days and 2 night with my grandma and lil sis.

1 liked this review

IH
3 Reviews
8.5
/ 10
8.5
Once again enjoyed the one night I was there. Arrived close to midnight but check-in was a breeze. Had the pool basically to myself for most of the day & no problems requesting a late check-out. The only small criticism is the conveyor toaster at breakfast time. It took 4 passes to get the toast cooked & then only one side was brown. I chatted with one lady & watched her put her slice through 4 times on each side. This is a problem worldwide in hotels with conveyor toasters, multi-slice 5 yo 6 slice with controls for each pair of slots is the best way to accommodate guests when it is busy. I will be back here next trip to Surabaya.

3 liked this review

7 Reviews
8.5
/ 10
8.5
Business

1 liked this review

IH
3 Reviews
8.8
/ 10
8.8
Business
Once again my stay was excellent, had a wonderful time in their pool all by myself. Breakfast was excellent & the sunny-side up eggs cooked to perfection which is unusual in Asia. It 's my go to stay place in Suranaya now that the Singasana Hotel has been closed.

1 liked this review

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Accommodation Policies
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Important Note
In reference to the circular letter by the government regarding the spread control of Covid-19, please ensure that you are aware of your booking's refund, cancellation, and reschedule policy.
Hotel policy is not yet available.
Hotel Description

Location
Staying at Novotel Surabaya - Hotel & Suites is a good choice when you are visiting Wonokromo.

The apartment has a very good location, also near the Juanda International Airport (SUB), which is only 10.58 km away.

The apartment is located only 0.78 km away from Wonokromo Station.

This apartment is very easy to find since it is strategically positioned close to public facilities.

About Novotel Surabaya - Hotel & Suites

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Novotel Surabaya - Hotel & Suites is a apartment with great comfort and excellent service according to most apartment's guests.

Get precious and unforgettable moment during your stay at Novotel Surabaya - Hotel & Suites.

Facilities
Things to Do
  • Outdoor pool
  • Children play area
Hotel Services
  • Concierge
  • 24-hour Receptionist
Transportation
  • Bus/truck parking
Connectivity
  • WiFi in public area (surcharge)
General
  • Swimming pool
Public Facilities
  • Parking
In-room Facilities
  • TV
Nearby Facilities
  • ATM/Banking
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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