The lady receptionist had the worst attitude ever. I believe the staffs need proper training. I've been to many hotels, incuding 2 stars hotel, but the service were way better from this one. I extend for another night, asked for another sandal and toiletries, but she only respond yes without any progress so I had to ask one more time while a bit upset then they gave us the sandal directly on the receptionist desk then the toiletries were delivered later. If the sandal was available on the front dest, why do I have to ask twice. The room is quite uncomfortable either. The bed sheet has obviously turned yellowish, and the leaked AC+toilet was durable but of course uncomfortable. Next time I visit this city, this hotel most likely won't be on my list unless it turned better.