Shanaya Resort Malang

Resorts
Preferred Partner
8,9
/10
Very Good
1.142 reviews

What Guests Say About Their Stay

Ambiance (102)
Staff Friendliness (96)
Hotel Area (92)
Family Friendly (87)
umu i.
9,7
/ 10
Booked for Ranggawuni room about 10days ago, but when we checked in, the front office said my name is not on the list. So, they upgraded our booking into 1 bedroom villa as a complimentary. The view was great, the room was wide and clean with a fancy bathtub. Thank you Shanaya for making our stay unforgettable.
IMAS S.
9,7
/ 10
is a wonderful place to relax and enjoy the fresh air and nature. cabins were big enough for the two of us and done really nicely. note for some, there is no hot water for showers in the cabins. we loved it and the night life there has plenty to offer.
In the Area
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Jl. Raya Ngijo - Karangploso , Karangploso, Malang, Jawa Timur, Indonesia, 65152

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
WiFi
Shanaya Resort Malang is located in area / city Karangploso. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Shanaya Resort Malang

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Jl. Raya Ngijo - Karangploso , Karangploso, Malang, Jawa Timur, Indonesia, 65152
Lobby Shanaya Resort Malang
Exterior 2 Shanaya Resort Malang

Discover More About Shanaya Resort Malang

About Shanaya Resort Malang

Nestled in the heart of East Java, Shanaya Resort Malang is a hidden gem that offers a perfect blend of luxury, comfort, and nature. Surrounded by lush greenery and breathtaking mountain views, this resort is an ideal getaway for those looking to escape the hustle and bustle of city life. With its modern architecture and traditional Indonesian touches, Shanaya Resort Malang provides a unique experience that caters to both relaxation and adventure seekers.

The resort features a variety of accommodations, from cozy rooms to spacious villas, each designed with your comfort in mind. Every room is equipped with modern amenities, ensuring that your stay is as comfortable as possible. The resort's commitment to sustainability is evident in its eco-friendly practices, making it a great choice for environmentally conscious travelers.

One of the standout features of Shanaya Resort Malang is its exceptional service. The staff is dedicated to providing a personalized experience, ensuring that every guest feels welcomed and valued. Whether you need assistance with your luggage or recommendations for local attractions, the friendly team is always ready to help.

In addition to its stunning accommodations, Shanaya Resort Malang offers a range of facilities designed to enhance your stay. From a refreshing swimming pool to a well-equipped fitness center, there’s something for everyone. The resort also boasts a restaurant that serves a delectable array of local and international dishes, perfect for satisfying your culinary cravings after a day of exploration.

Why You Should Stay at Shanaya Resort Malang

Choosing Shanaya Resort Malang for your next vacation means immersing yourself in a tranquil environment that promotes relaxation and rejuvenation. The resort's strategic location allows easy access to various attractions, making it a convenient base for exploring the beauty of Malang. Whether you're traveling solo, as a couple, or with family, Shanaya Resort Malang caters to all types of travelers.

Best Time to Stay at Shanaya Resort Malang

The best time to visit Shanaya Resort Malang is during the dry season, which typically runs from April to October. During these months, the weather is pleasant, making it ideal for outdoor activities and sightseeing. However, if you prefer a quieter experience, consider visiting during the shoulder months of March and November, when the crowds are thinner, and the natural beauty is still at its peak.

Transportation and Accessibility

Access to the Airport

Shanaya Resort Malang is conveniently located approximately 20 kilometers from Abdul Rachman Saleh Airport, making it easily accessible for travelers arriving by air. The resort offers shuttle services for guests, ensuring a hassle-free transfer from the airport to the resort. Alternatively, you can opt for a taxi or ride-sharing service, which takes around 30 minutes depending on traffic conditions.

Public Transportation

For those who prefer public transportation, Malang has a well-connected bus system that can take you to various parts of the city. The nearest bus station is just a short distance from the resort, making it easy to explore local attractions. Additionally, local taxis and ride-hailing apps are readily available, providing convenient options for getting around.

Unique Facilities at Shanaya Resort Malang

1. Infinity Pool

The infinity pool at Shanaya Resort Malang offers stunning views of the surrounding mountains and lush landscapes. It's the perfect spot to unwind after a day of exploring, allowing you to soak in the beauty of nature while enjoying a refreshing swim.

2. Spa and Wellness Center

Indulge in relaxation at the resort's spa and wellness center, where you can enjoy a range of treatments designed to rejuvenate your body and mind. From traditional massages to modern wellness therapies, the skilled therapists will ensure you leave feeling refreshed and revitalized.

3. On-Site Restaurant

The on-site restaurant at Shanaya Resort Malang serves a delightful selection of local and international cuisine. With a focus on fresh ingredients and authentic flavors, dining here is a culinary experience you won't want to miss. Enjoy your meal while taking in the beautiful views of the resort's gardens.

Nearby Attractions at Shanaya Resort Malang

1. Bromo Tengger Semeru National Park

Located approximately 50 kilometers from Shanaya Resort Malang, Bromo Tengger Semeru National Park is a must-visit for nature lovers. Famous for its stunning volcanic landscapes, the park offers breathtaking views, especially during sunrise. You can hike to the crater of Mount Bromo or explore the vast savannahs and sand seas that surround it.

2. Jatim Park 2

Just 15 kilometers away, Jatim Park 2 is an amusement park that offers a variety of attractions for families and thrill-seekers alike. With its zoo, water park, and numerous rides, it's a great place to spend a fun-filled day with loved ones.

3. Malang City Square

Located about 10 kilometers from the resort, Malang City Square is a vibrant area filled with local shops, street food vendors, and cultural attractions. It's the perfect place to experience the local culture and try some delicious Indonesian snacks.

4. Coban Rondo Waterfall

Approximately 30 kilometers from Shanaya Resort Malang, Coban Rondo Waterfall is a stunning natural attraction that offers a refreshing escape into nature. Surrounded by lush forests, the waterfall is a great spot for picnics and photography.

5. Taman Safari Indonesia

Located around 40 kilometers from the resort, Taman Safari Indonesia is a wildlife park where you can see various animals in their natural habitats. The park offers safari tours, animal shows, and interactive experiences, making it a fun outing for families.

6. Singosari Temple

Just 12 kilometers away, Singosari Temple is a historical site that dates back to the 13th century. This ancient temple is a great place to learn about the region's history and architecture while enjoying the serene surroundings.

7. Batu Night Spectacular

Located about 20 kilometers from the resort, Batu Night Spectacular is an amusement park that comes alive at night. With its colorful lights, fun rides, and entertainment options, it's a great place to enjoy an evening of excitement.

8. Selecta Park

Approximately 25 kilometers from Shanaya Resort Malang, Selecta Park is a beautiful garden and recreational area that features flower gardens, swimming pools, and playgrounds. It's an ideal spot for families looking to relax and enjoy nature.

9. Museum Angkut

Located about 18 kilometers away, Museum Angkut is an automotive museum that showcases a vast collection of vehicles from different eras and countries. The museum offers interactive exhibits and themed areas, making it a fun and educational experience for visitors of all ages.

10. Taman Rekreasi Sengkaling

Just 15 kilometers from the resort, Taman Rekreasi Sengkaling is a recreational park that offers a variety of attractions, including water rides, gardens, and playgrounds. It's a great place for families to spend a day enjoying outdoor activities.

Tips and Tricks for Staying at Shanaya Resort Malang

Tips During Your Stay

To make the most of your stay at Shanaya Resort Malang, consider planning your activities in advance. Take advantage of the resort's concierge services to book tours and excursions. Also, don't forget to explore the local cuisine at nearby restaurants for an authentic taste of Malang.

Tips for Enjoying Hotel Facilities

Make sure to take full advantage of the resort's facilities. Spend a day lounging by the infinity pool, indulge in a spa treatment, or enjoy a meal at the on-site restaurant. Participating in any scheduled activities or events can also enhance your experience.

Why Book Shanaya Resort Malang on Traveloka

Extensive Accommodation Options

When you book Shanaya Resort Malang on Traveloka, you gain access to a wide range of accommodation options. Whether you're looking for a budget-friendly room or a luxurious villa, Traveloka has you covered. The platform allows you to compare prices and find the perfect stay that fits your needs.

Easy and Flexible Payment Options

Traveloka offers convenient payment options, including the ability to pay at the hotel. This flexibility allows you to save money with their PayLater feature, making it easier to manage your travel budget without compromising on quality.

Customer Loyalty Program

By booking through Traveloka, you can join their customer loyalty program, which rewards you with amazing benefits and special perks. As you increase your Traveloka Priority level, you'll unlock exclusive discounts and offers that enhance your travel experience.

Real Guest Reviews

Traveloka features millions of verified reviews from guests who have stayed at Shanaya Resort Malang. These reviews provide valuable insights into the resort's services and facilities, helping you make an informed decision before booking your stay.

With all these advantages, there's no reason not to choose Shanaya Resort Malang for your next getaway. Booking hotel through Traveloka ensures you have a seamless experience, allowing you to focus on creating unforgettable memories during your stay!

All facilities in Shanaya Resort Malang

Bar, Cafe and Lounge Shanaya Resort Malang
Bar, Cafe and Lounge
Swimming Pool Shanaya Resort Malang
Swimming Pool
Entertainment Facility Shanaya Resort Malang
Entertainment Facility
Functional Hall Shanaya Resort Malang
Functional Hall
Common Space Shanaya Resort Malang
Common Space

Hotel Services

  • Bellhop
  • Concierge
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Limited hours room service
  • Luggage storage
  • Multilingual staff
  • Wedding service

General

  • AC
  • Banquet
  • Family room
  • Heater
  • Non-smoking room
  • Swimming pool
  • Recreation room
  • Smoking area

Food and Drinks

  • A la carte dinner
  • A la carte lunch
  • Breakfast
  • Buffet breakfast
  • Breakfast (surcharge)
  • Dining area
  • No alcohol

Public Facilities

  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Bathtub
  • Desk
  • Hairdryer
  • In-room safe
  • Refrigerator
  • Shower
  • TV

Things to Do

  • Barbecue
  • Garden
  • Outdoor facilities
  • Outdoor pool
  • Spa

Nearby Facilities

  • ATM/Banking
  • Gift shop
  • Shops
  • Supermarket

Business Facilities

  • Conference room
  • Meeting facilities
  • Projector

Sports and Recreations

  • Archery
  • Horse riding
  • Mini golf

Family-friendly Facilities

  • Children pool

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Shanaya Resort Malang

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Contact Accommodation Before Arrival

Guests should contact hotel 1 day(s) prior to arrival

Deposit

Deposit IDR 0 is required upon check-in. The accommodation accepts cash, debit or credit card.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi
Check-In / Check-Out Time
From 14:00 - Before 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Shanaya Resort Malang
56
Number of floors in Shanaya Resort Malang
1
Another facilities in Shanaya Resort Malang
Bellhop, Concierge, Front desk, 24-hour Receptionist, 24-hour security

Frequently asked question in Shanaya Resort Malang

What are available facilities at Shanaya Resort Malang?
There are top facilites at Shanaya Resort Malang such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Shanaya Resort Malang?
The standard check-in time at Shanaya Resort Malang is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Shanaya Resort Malang provide breakfast?
Yes, Shanaya Resort Malang provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in Shanaya Resort Malang

Traveloka (1.133)
Other sources (9)
8,9
Very Good
From 1.133 reviews
Provided by travelers on
Cleanliness

9,0

Room Comfort

9,1

Meal

8,6

Location

9,0

Service and Facilites

9,1

People often mention about Shanaya Resort Malang
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Ambiance (94)
Staff Friendliness (91)
Family Friendly (83)
Hotel Area (82)
Surroundings (81)
Room Space (76)
Bedroom (74)
Activity Option (67)
Bathroom (67)
Wifi (61)
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Traveler Reviews Shanaya Resort Malang

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20
40
Customer reviews
M***e
icon-origin-TRAVELOKA
8,5
/10
Reviewed 5 day(s) ago
Hotel staff is nice and friendly.. Fast response
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Accommodation's Reply
17 Jul 2025
Dear Mr./Mrs. M*e., Greetings from Shanaya Resort Malang. Thank you for your positive review of your visit to Shanaya Resort Malang. We are sure that your review will motivate us to maintain and provide better services, facilities, and products. We also invite you to visit our Instagram and website discoverasr.com for other promotions that you might be interested in. Thank you for being our guest. We look forward to welcoming you back on your next visit. Best regards, Wiweko Elnanto, General Manager, Shanaya Resort Malang
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N***a
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9,1
/10
Reviewed 5 day(s) ago
A very pleasant stay experience, especially for those who intend to staycation with family.
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S***s
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8,7
/10
Reviewed 1 week(s) ago
The toilet smells of urine, and we need to find a solution to eliminate the odor. Other facilities are okay.
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Accommodation's Reply
17 Jul 2025
Dear Mr./Mrs. S*s., Greetings from Shanaya Resort Malang. Thank you for your positive review of your visit to Shanaya Resort Malang. We are confident that your review will motivate us to maintain and provide better service, facilities, and products. We also invite you to visit our Instagram and website discoverasr.com for other promotions that you may be interested in. Thank you for being our guest. We look forward to welcoming you back on your next visit. Best regards, Wiweko Elnanto, General Manager, Shanaya Resort Malang
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Radent P.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 1 week(s) ago
I had a wonderful stay here. The staff were very friendly and helpful. Overall, it was amazing. A once-in-a-lifetime stay is a must.
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17 Jul 2025
Dear Mr./Mrs. Radent P., Greetings from Shanaya Resort Malang. Thank you for your positive review of your visit to Shanaya Resort Malang. We are confident that your review will motivate us to maintain and provide better service, facilities, and products. We also invite you to visit our Instagram and website discoverasr.com for other promotions that you may be interested in. Thank you for being our guest. We look forward to welcoming you back on your next visit. Best regards, Wiweko Elnanto, General Manager, Shanaya Resort Malang
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F***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,0
/10
Reviewed 1 week(s) ago
The hotel staff is incredibly friendly. The family facilities are quite complete, ranging from a playground, tennis table, mini golf, and even billiards. The only downside is that the buggy carts take a long time to arrive, and it seems like there are not many drivers. The queue for the buggies is not organized. After ordering a buggy at the reception lobby, new guests immediately boarded it. It seems like it's a first-come, first-served system.
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17 Jul 2025
Dear Mr./Mrs. F*a, Greetings from Shanaya Resort Malang. Thank you for your positive review of your visit to Shanaya Resort Malang. We are sure that your review will motivate us to maintain and provide better services, facilities, and products. We also invite you to visit our Instagram and website discoverasr.com for other promotions that you might be interested in. Thank you for being our guest. We look forward to welcoming you back on your next visit. Best regards, Wiweko Elnanto, General Manager, Shanaya Resort Malang
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F***a
icon-origin-TRAVELOKA
9,0
/10
Reviewed 1 week(s) ago
The staff and employees are incredibly friendly. The children's facilities are quite adequate, including a playground, mini golf, table tennis, and even billiards. However, the breakfast variety and taste are a bit lacking. The breakfast area smells a bit like animal feces when picking up food (not the food, of course), but the area itself. The buggy carts take a long time to arrive, and it seems like there are not enough buggy drivers. The buggy queue is disorganized. Even though they ordered a buggy in the lobby, the first-come-first-served one is the only one who arrives. It turns out it's a first-come, first-served system, not someone who orders it at the front desk.
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Accommodation's Reply
14 Jul 2025
Dear Mr./Ms. F*a, Warm greetings from Shanaya Resort Malang! Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will use the feedback you provide us to implement improvements to ensure we offer an even better experience for our guests in the future. I hope you will consider staying with us again so we can have another opportunity to provide you with an even better experience. Best regards, Wiweko Elnanto, General Manager, Shanaya Resort Malang
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O***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,7
/10
Reviewed 1 week(s) ago
Check in was not on time. Delayed for almost 2 hours, it was a loss because at 2 o'clock we could have rested in the room, we could have enjoyed the facilities. But because of room problems or whatever they said, the check in time was delayed. Initially they wanted to give us compensation in the form of snacks at the restaurant, I thought it wasn't worth it with the check in time wasted for almost 2 hours just to get snacks, I just kept quiet, I thought, well, it's okay. But finally the hotel, especially the receptionist, Ms. Desyn, gave us a free room upgrade as compensation, because the room I booked had problems, and the one that was available was a room near the river, Ms. Desyn was afraid I would be uncomfortable because I brought 2 children, the service was good. All the staff were friendly and responsive, especially Ms. Desyn, very friendly.
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+4
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Accommodation's Reply
17 Jul 2025
Dear Mr./Mrs. O*i, Greetings from Shanaya Resort Malang. Thank you for your positive review of your visit to Shanaya Resort Malang. We are confident that your review will motivate us to maintain and provide better service, facilities, and products. We also invite you to visit our Instagram and website discoverasr.com for other promotions that you may be interested in. Thank you for being our guest. We look forward to welcoming you back on your next visit. Best regards, Wiweko Elnanto, General Manager, Shanaya Resort Malang
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n***a
icon-Leisure
Leisure
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7,9
/10
Reviewed 1 week(s) ago
Nice but the lobby atmosphere is not comfortable
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W***h
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Leisure
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8,8
/10
Reviewed 1 week(s) ago
The accommodation is actually very unique and cute, like a glamping style. It's just a shame the rooms are poorly maintained. The sink cabinet is broken, and there are several cobwebs in the bathroom. The breakfast is quite varied, but it's a shame the brownie tasted bland when I tried it yesterday. The coffee was also only lukewarm. They said there wasn't any hot water refills, only a thermos. So the coffee didn't taste right. The hot water and Wi-Fi were all working well. The shuttle service was also good. Overall, it's good, but it just needs some improvements. Thanks
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+5
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Accommodation's Reply
11 Jul 2025
Dear Mr./Ms. W*h, Warm greetings from Shanaya Resort Malang! Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will use the feedback you provide us to implement improvements to ensure we offer an even better experience for our guests in the future. I hope you will consider staying with us again so we can have another opportunity to provide you with an even better experience. Best regards, Wiweko Elnanto. General Manager. Shanaya Resort Malang
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TRIYATNO
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,7
/10
Reviewed 1 week(s) ago
The hotel staff is friendly and very responsive to any issues. Thanks.
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Accommodation's Reply
13 Jul 2025
Dear Mr./Ms. Triyatno, Warm greetings from Shanaya Resort Malang! Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will use the feedback you provide us to implement improvements to ensure we offer an even better experience for our guests in the future. I hope you will consider staying with us again so we can have another opportunity to provide you with an even better experience. Best regards, Wiweko Elnanto, General Manager, Shanaya Resort Malang
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c***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6,5
/10
Reviewed 2 week(s) ago
the toilet smells of pee took 3 rooms but 2 of the rooms smelled really bad
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1 people find it helpful
Accommodation's Reply
08 Jul 2025
Dear Mr./Mrs. C*y, Warmest greetings from Shanaya Resort Malang! Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will use the feedback you provide us to implement improvements to ensure we offer an even better experience for our guests in the future. I hope you will consider staying with us again so that we may have another opportunity to provide you with an even better experience. Best regards, Wiweko Elnanto. General Manager. Shanaya Resort Malang
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S***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
The place is nice and clean, the food is delicious and varied.
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Accommodation's Reply
06 Jul 2025
Dear Mr./Mrs. S*a, Greetings from Shanaya Resort Malang. Thank you for giving a review of your visit during your stay at Shanaya Resort Malang. It is an honor for us to hear your review of your experience during your stay with us. We are sure that the review given is a motivation for us to continue to maintain and provide better services, facilities and products from us. Thank you for being our guest. We hope to welcome you back on your next visit. Best regards, Wiweko Elnanto. General Manager. Shanaya Resort Malang
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Arum P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,4
/10
Reviewed 2 week(s) ago
Actually before deciding to stay here I had read several reviews about the shortcomings of this resort at the time of check in, it turned out that yesterday I experienced it myself 😂 I booked a 6 room type Ranggawuni, because it was high season when I checked in only 2 rooms were ready. We were taken to the room and said that if the 4th one was ready the key would be delivered. Waiting for 1 hour without confirmation, finally we contacted the receptionist via WA, told to wait again & every 15 minutes I followed up until I felt annoyed. Because while we were waiting there were many cars dropping off guests to enter, even though we had booked 3 weeks in advance. Until finally 2 hours from the time of check in we were able to get the keys to the 4 rooms. However, what made us proud was that the resort was willing to apologize. That made us not give up on coming back here one day. Because the place is indeed that comfortable, calm & very relaxing. Thank you Shanaya ❤
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Accommodation's Reply
08 Jul 2025
Dear Mr./Mrs. Arum P, Warmest greetings from Shanaya Resort Malang! Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will use the feedback you provide us to implement improvements to ensure we offer an even better experience for our guests in the future. I hope you will consider staying with us again so that we may have another opportunity to provide you with an even better experience. Best regards, Wiweko Elnanto. General Manager. Shanaya Resort Malang
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Inama P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,1
/10
Reviewed 2 week(s) ago
food is more varied and taste. tv sound is small can't be turned up. others are very satisfying. can try again with other room types.
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1 people find it helpful
Accommodation's Reply
08 Jul 2025
Dear Mr./Mrs. Inama P, Greetings from Shanaya Resort Malang. Thank you for giving a review of your visit during your stay at Shanaya Resort Malang. It is an honor for us to hear your review of your experience during your stay with us. We are sure that the review given is a motivation for us to continue to maintain and provide better services, facilities and products from us. Thank you for being our guest. We hope to welcome you back on your next visit. Best regards, Wiweko Elnanto. General Manager. Shanaya Resort Malang
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Y***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,1
/10
Reviewed 2 week(s) ago
Have stayed here several times and never get bored. The view from the room is always a treat, the jacuzzi is relaxing, and peaceful vibes all around. The place is aesthetic and perfect for a healing escape. Definitely coming back! ❤️
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Accommodation's Reply
08 Jul 2025
Dear Mr./Mrs. Y*i, Greetings from Shanaya Resort Malang. Thank you for giving a review of your visit during your stay at Shanaya Resort Malang. It is an honor for us to hear your review of your experience during your stay with us. We are sure that the review given is a motivation for us to continue to maintain and provide better services, facilities and products from us. Thank you for being our guest. We hope to welcome you back on your next visit. Best regards, Wiweko Elnanto. General Manager. Shanaya Resort Malang
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A***u
icon-origin-TRAVELOKA
9,1
/10
Reviewed 2 week(s) ago
Very comfortable and clean. Even bringing small children is comfortable.
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1 people find it helpful
Accommodation's Reply
05 Jul 2025
Dear Mr./Mrs. A*u, Greetings from Shanaya Resort Malang. Thank you for giving a review of your visit during your stay at Shanaya Resort Malang. It is an honor for us to hear your review of your experience during your stay with us. We are sure that the review given is a motivation for us to continue to maintain and provide better services, facilities and products from us. Thank you for being our guest. We hope to welcome you back on your next visit. Best regards, Wiweko Elnanto. General Manager. Shanaya Resort Malang
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Wardah F.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,8
/10
Reviewed 2 week(s) ago
for the place is easy to reach from the main road. the place is also comfortable, the model is cute and unique, glamping like that. just a shame the lack of maintenance in the room I occupied the bathroom. the cupboard part The sink is broken. if it can be repaired. for breakfast too, there are various fruits, puddings, there is a buffet, various breads, omelets, juices. there is chicken porridge, soto, pecel, etc. to go to the room there is a shuttle facility from the lobby to the room, for orders can be via wa. thank God the response is fast, even though it's full it doesn't take too long to wait. the wifi and hot water are also all smooth. there are various children's games too, swimming pool etc. overall everything is good, just need some maintenance in the room.
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+5
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Accommodation's Reply
08 Jul 2025
Dear Mr./Mrs. Wardah F, Warmest greetings from Shanaya Resort Malang! Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will use the feedback you provide us to implement improvements to ensure we offer a better experience for our guests in the future. I hope you will consider staying with us again so that we may have another opportunity to provide you with an even better experience. Best regards, Wiweko Elnanto. General Manager. Shanaya Resort Malang
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T***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,7
/10
Reviewed 3 week(s) ago
A comfortable atmosphere for relaxing, with most visitors taking morning walks while enjoying the surrounding atmosphere.
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Accommodation's Reply
04 Jul 2025
Dear Mr./Mrs. T*a, Greetings from Shanaya Resort Malang. Thank you for giving a review of your visit during your stay at Shanaya Resort Malang. It is an honor for us to hear your review of your experience during your stay with us. We are sure that the review given is a motivation for us to continue to maintain and provide better services, facilities and products from us. Thank you for being our guest. We hope to welcome you back on your next visit. Best regards, Wiweko Elnanto. General Manager. Shanaya Resort Malang
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B***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,7
/10
Reviewed 3 week(s) ago
the place is comfortable, suitable for a vacation with family, or just looking for a new atmosphere, but maybe it could be added for the admin staff who handles the wa because it is not responsive and communicative, or it could also be wa to ask questions about the inn and wa to communicate with those who are already in the inn are separated so as not to mix. actually the place is comfortable, only because the admin is not responsive so there are some complaints that are resolved but after we are ready to check out, such as the water heater that does not turn on, the jacuzzi that turns on and off. hopefully in the future it can be a lesson, we realize about the busyness of employees in serving customers, but we as customers need certainty about "when can it be fixed" or at least give news "our team is .. please wait" or provide information that can make us not wonder "fixed or not" "why didn't you come" we will be more appreciative when we can get definite information rather than having to guess. and the friendliness of the staff might be able to pay attention to the SOP again because someone knocked on the door too loudly. success always for shanaya resort malang,
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Accommodation's Reply
05 Jul 2025
Dear Mr./Mrs. B*s, Warmest greetings from Shanaya Resort Malang! Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will use the feedback you provide us to implement improvements to ensure we offer an even better experience for our guests in the future. I hope you will consider staying with us again so that we may have another opportunity to provide you with an even better experience. Best regards, Wiweko Elnanto. General Manager. Shanaya Resort Malang
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Z***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,1
/10
Reviewed 3 week(s) ago
cool atmosphere, typical of the countryside, makes you feel at home. very good service, all staff are friendly and very helpful. it's just lacking in access from the highway, in the future, signs/signs and lighting should be added to make it easier for guests to enter. other than that, there are no problems, highly recommended for a vacation here, hopefully next time I can visit again.
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Accommodation's Reply
03 Jul 2025
Dear Mr./Mrs. Z*i, Greetings from Shanaya Resort Malang. Thank you for giving a review of your visit during your stay at Shanaya Resort Malang. It is an honor for us to hear your review of your experience during your stay with us. We are sure that the review given is a motivation for us to continue to maintain and provide better services, facilities and products from us. Thank you for being our guest. We hope to welcome you back on your next visit. Best regards, Wiweko Elnanto. General Manager. Shanaya Resort Malang
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