I frequently visit JB, like twice a month, and KSL is my choice hotel to stay for the weekend! Fast check-in and great rooms. However, recently one elevator at tower two is down, throughout my stay. When checking out between 11am to 12:30pm, it ' s madness! The elevators were unable to accommodate to the sheer number of guests going down. The elevator system is not smart too, when full, it still stops at every level, causing a lot of time wastage for everyone. Longer waiting time for guests to get to level 1. This is not the first time, they should look into the elevator system and upgrade.