THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)

8,8
/10
Very Good
2.328 reviews

What Guests Say About Their Stay

Room Space (26)
Bedroom (26)
Distance To City Center (24)
Ambiance (22)
I***l
8,5
/ 10
Our 5-night stay in a two-bedroom unit was pleasant. The breakfast menu was great, the room was neat and clean, and the location in the city center made it easy to access everywhere. The infinity pool and its view from the skydeck were awesome. Overall, it was a pleasant experience.
Faiz Negara
9,4
/ 10
Good hotel staycation in KL. Hopefully the buffet breakfast will be back soon as kids love the food although it's only a la carte and not much choices during this covid period. Will definitely come back!
Diem a.
9,7
/ 10
It’s extremely wonderful to stay here. Nice service and view. Free swimming pool and gym
Efren T.
9,7
/ 10
Nice view of Petronas Tower and KL Tower while swimming at their infinity pool. Complete room amenities with kitchen and washing machine. Great for long term stay.
Desi S.
9,7
/ 10
Nice place to stay, really enjoy the room and an infinity pool. Thanks
In the Area
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1020, Jalan Sultan Ismail, Kuala Lumpur City Centre, Kuala Lumpur, Malaysia, 50250

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
note: hotel was previously named The Face Suites Kuala Lumpur THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur) is located in area / city Kuala Lumpur City Centre. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)

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1020, Jalan Sultan Ismail, Kuala Lumpur City Centre, Kuala Lumpur, Malaysia, 50250
Lobby THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)
Exterior 2 THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)

Discover More About THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)

About THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)

Located in the heart of Kuala Lumpur, THE FACE Suites Hotel offers a unique blend of luxury and comfort, making it an ideal choice for both business and leisure travelers. This stunning hotel, previously known as The Face Suites Kuala Lumpur, boasts a modern architectural design that stands out against the city skyline. With its spacious suites, exceptional amenities, and prime location, it has become a favorite among visitors seeking a memorable stay in Malaysia's vibrant capital.

Each suite at THE FACE Suites Hotel is designed with elegance and functionality in mind. Guests can choose from a variety of accommodations, including one-bedroom and two-bedroom suites, all equipped with contemporary furnishings, fully-equipped kitchens, and breathtaking views of the city. The hotel’s commitment to providing a home-like atmosphere ensures that every guest feels comfortable and relaxed during their stay.

One of the standout features of THE FACE Suites Hotel is its rooftop infinity pool, which offers stunning panoramic views of the Kuala Lumpur skyline. This serene oasis is perfect for unwinding after a day of exploring the city or conducting business meetings. The hotel also features a well-equipped fitness center, ensuring that guests can maintain their workout routines while away from home.

In addition to its luxurious accommodations and facilities, THE FACE Suites Hotel is strategically located near some of Kuala Lumpur's most popular attractions. Guests can easily access shopping malls, cultural sites, and dining options, making it a convenient base for exploring the city. The hotel’s friendly staff is always on hand to provide recommendations and assist with any inquiries, ensuring a seamless experience for all visitors.

Whether you’re in Kuala Lumpur for a short getaway or an extended stay, THE FACE Suites Hotel offers everything you need for a comfortable and enjoyable experience. With its combination of modern amenities, exceptional service, and prime location, it’s no wonder that this hotel has garnered rave reviews from guests around the world.

Why You Should Stay at THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)

Staying at THE FACE Suites Hotel means immersing yourself in luxury and convenience. The spacious suites provide a perfect retreat after a busy day, while the hotel’s amenities cater to all your needs. From the rooftop pool to the fitness center, every aspect of the hotel is designed to enhance your stay. Plus, the central location allows easy access to Kuala Lumpur’s top attractions, making it an ideal choice for travelers looking to explore the city.

Best Time to Stay at THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)

The best time to visit Kuala Lumpur is during the dry season, which typically runs from May to July and December to February. During these months, the weather is pleasant, making it perfect for sightseeing and outdoor activities. However, if you’re looking for lower rates and fewer crowds, consider visiting during the shoulder seasons of March to April or August to November.

Transportation and Accessibility

Access to the Airport

THE FACE Suites Hotel is conveniently located approximately 60 kilometers from Kuala Lumpur International Airport (KLIA). The journey to the hotel can be made via taxi or ride-sharing services, which typically take around 45 minutes to an hour, depending on traffic. Additionally, the hotel can assist with airport transfers upon request, ensuring a hassle-free arrival and departure experience.

Public Transportation

Getting around Kuala Lumpur is easy thanks to its extensive public transportation system. The hotel is situated near several public transport options, including the LRT (Light Rail Transit) and MRT (Mass Rapid Transit) stations. These services provide quick access to various parts of the city, including popular attractions, shopping districts, and dining areas. For those who prefer to explore on foot, many attractions are within walking distance from the hotel.

Unique Facilities at THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)

Rooftop Infinity Pool

The rooftop infinity pool at THE FACE Suites Hotel is a must-visit. Offering breathtaking views of the Kuala Lumpur skyline, it’s the perfect spot to relax and unwind. Whether you want to take a refreshing dip or lounge by the poolside, this facility provides a serene escape from the bustling city below.

Fully-Equipped Fitness Center

For fitness enthusiasts, the hotel features a state-of-the-art fitness center. Equipped with modern exercise machines and free weights, guests can maintain their workout routines while enjoying their stay. The fitness center is designed to cater to all fitness levels, ensuring that everyone can stay active during their visit.

Business Center

Traveling for work? THE FACE Suites Hotel has you covered with its fully-equipped business center. Offering high-speed internet access, printing services, and meeting rooms, it’s the perfect place to conduct business meetings or catch up on work tasks. The hotel’s staff is also available to assist with any business-related needs, ensuring a productive stay.

Nearby Attractions at THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)

Petronas Twin Towers

Distance: 1.5 km

The iconic Petronas Twin Towers are a must-see when visiting Kuala Lumpur. Standing at 452 meters, these towers were once the tallest buildings in the world. Visitors can take a guided tour to the Skybridge and observation deck for stunning views of the city. The towers are also home to a shopping mall, dining options, and an art gallery, making it a great place to spend a day.

Batu Caves

Distance: 13 km

Batu Caves is a limestone hill that features a series of caves and cave temples. It is one of the most popular tourist attractions in Malaysia, known for its massive golden statue of Lord Murugan and the 272 steps leading up to the main cave. The site is a significant Hindu pilgrimage destination and offers visitors a glimpse into the rich cultural heritage of Malaysia.

Kuala Lumpur Bird Park

Distance: 4 km

The Kuala Lumpur Bird Park is a sprawling aviary that houses over 3,000 birds from 200 different species. It is one of the largest free-flight aviaries in the world, allowing visitors to walk among the birds in a natural setting. The park also features various exhibits and feeding sessions, making it a fun and educational experience for all ages.

Merdeka Square

Distance: 2 km

Merdeka Square is a historical site that played a significant role in Malaysia's independence. The square is surrounded by colonial-era buildings and features the iconic Sultan Abdul Samad Building. Visitors can learn about Malaysia's history and enjoy the beautiful gardens and open spaces that make this area a popular spot for both locals and tourists.

KL Tower

Distance: 2.5 km

KL Tower, also known as Menara Kuala Lumpur, is one of the tallest telecommunications towers in the world. Visitors can take an elevator to the observation deck for panoramic views of the city. The tower also features a revolving restaurant, making it a great place to enjoy a meal while taking in the stunning scenery.

Chinatown

Distance: 3 km

Chinatown is a vibrant area filled with shops, markets, and eateries. Visitors can explore the bustling streets, sample delicious street food, and shop for souvenirs. The area is also home to several temples and cultural sites, making it a great place to experience the local culture.

Central Market

Distance: 3.5 km

Central Market is a cultural landmark in Kuala Lumpur, offering a variety of handicrafts, souvenirs, and local delicacies. The market is housed in a beautifully restored art deco building and features numerous stalls and shops. It’s a great place to pick up unique gifts and experience the local arts and crafts scene.

Islamic Arts Museum Malaysia

Distance: 4 km

The Islamic Arts Museum Malaysia is the largest museum of Islamic arts in Southeast Asia. It houses an extensive collection of artifacts, textiles, and manuscripts from the Islamic world. The museum offers visitors a chance to learn about the rich history and culture of Islamic art through its beautifully curated exhibits.

KLCC Park

Distance: 1.5 km

KLCC Park is a beautifully landscaped park located near the Petronas Twin Towers. It features walking paths, a lake, and a children's playground, making it a great place for families to relax and enjoy the outdoors. The park also hosts various events and concerts throughout the year, adding to its vibrant atmosphere.

Sunway Lagoon Theme Park

Distance: 15 km

Sunway Lagoon is a popular theme park that offers a variety of attractions, including water rides, amusement rides, and wildlife encounters. It’s a great destination for families and thrill-seekers alike. The park is divided into several zones, ensuring that there’s something for everyone to enjoy.

Tips and Tricks for Staying at THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)

Tips During Your Stay

To make the most of your stay at THE FACE Suites Hotel, consider booking your accommodations in advance, especially during peak travel seasons. This ensures you secure the best rates and availability. Additionally, take advantage of the hotel’s concierge services for recommendations on local attractions and dining options.

Tips for Enjoying Hotel Facilities

Don’t forget to explore all the facilities the hotel has to offer. Spend some time at the rooftop infinity pool, and make sure to visit the fitness center for a workout. If you’re traveling for business, utilize the business center for any work-related needs. Lastly, take advantage of the hotel’s dining options for a convenient and delicious meal.

Why Book THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur) on Traveloka

When it comes to booking your stay at THE FACE Suites Hotel, using Traveloka offers numerous advantages. With a user-friendly interface and a wide range of accommodation options, you can easily find the perfect place to stay that fits your budget and preferences.

Extensive Accommodation Options

Traveloka provides a diverse selection of hotels, villas, resorts, and apartments, catering to all types of travelers. Whether you’re looking for a budget-friendly option or a luxurious stay, you’ll find plenty of choices that suit your needs.

Easy and Flexible Payment Options

Traveloka offers convenient payment options, including the ability to pay at the hotel. This flexibility allows you to save even more with their PayLater feature, making it easier to manage your travel expenses.

Customer Loyalty Program

By booking through Traveloka, you can join their customer loyalty program, which rewards you with amazing benefits and special perks. As you increase your Traveloka Priority level, you’ll unlock exclusive offers that enhance your travel experience.

Real Guest Reviews

Traveloka features millions of verified reviews from guests who have stayed at various accommodations. This transparency allows you to make informed decisions based on real experiences, ensuring that you choose the best option for your stay.

With all these advantages, there’s no reason not to choose THE FACE Suites Hotel for your next visit to Kuala Lumpur. Booking hotel now via Traveloka and enjoy an unforgettable holiday experience!

All facilities in THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)

Bar, Cafe and Lounge THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)
Bar, Cafe and Lounge
Lobby THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)
Lobby
Exterior THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)
Exterior
Bedroom THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)
Bedroom
In-room Bathroom THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)
In-room Bathroom

In-room Facilities

  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Kitchenette
  • Microwave
  • Refrigerator
  • Separate shower and tub
  • Shower
  • TV

Hotel Services

  • Concierge
  • Doorman
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby

Food and Drinks

  • A la carte breakfast
  • A la carte dinner
  • Restaurant with AC
  • Breakfast (surcharge)
  • Cafe

General

  • AC
  • Family room
  • Non-smoking room
  • Swimming pool
  • Smoke-free

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • Restaurant
  • WiFi in public area

Things to Do

  • Fitness center
  • Outdoor pool
  • Pool sun loungers

Transportation

  • Parking with surcharge
  • Secure parking

Connectivity

  • Internet point
  • WiFi (surcharge)

Nearby Facilities

  • ATM/Banking
  • Supermarket

Family-friendly Facilities

  • Children pool

Accessibilty

  • Wheelchair accessible

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Facility

Swimming Pool closed temporarily from 13-5-2025 to 16-5-2025.

General Check-in Instructions

Guest must be 21 years old and above only to be allow for check-in.
Miscellaneous/security deposit is required upon check-in by credit card or cash. The amount collected will be minimum MYR300.00nett - MYR500.00NET (refundable) per room either by credit card or cash. Credit Card release clause within/more or less 14 working days and Debit card release clause within/more or less 30 working days. Cardholders have the right to DISPUTE OR REVOKE the transaction with the bank issuer if the amount is still holding, which may lead to the bank issuer contacting the merchant and requesting the hold be removed.
Smoking or organizing any kind of party or gathering are not allowed in the room, compressor room or Sky Deck. When smoking / bad room condition occurs during your stay RM500 Cleaning Fee will be billed to your account.
We regret to inform you that our swimming pool and Sky deck will be temporarily closed and inaccessible due to rectification works on the PLATINUM signage. Date: Tuesday, May 13th,2025 Time: 7:00 a.m Until Date: Friday, May 16th, 2025 Time: 6.00 p.m During this time, the swimming pool and Sky deck will be inaccessible.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - Before 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)
100
Number of floors in THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)
51
Another facilities in THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)
Bathtub, Cable TV, Desk, Hairdryer, In-room safe

Frequently asked question in THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)

What are available facilities at THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)?
There are top facilites at THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur) such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)?
The standard check-in time at THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur) is starting from From 15:00 while the latest check-out time is at Before 12:00
Does THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur) provide breakfast?
Yes, THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur) provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)

8,8
Very Good
From 1.655 reviews
Cleanliness

9,0

Room Comfort

9,0

Location

9,2

Service and Facilites

8,6

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Traveler Reviews THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)

Number of reviews per page
20
40
Top reviews
Melissa
icon-Leisure Family
Leisure Family
2,0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

This was listed as a 5 star property on expedia. At best, this was a 2 star property. The staff was unhelpful and disinterested. They didn't even have a way to pull up our booking upon arrival-- we had to show a printed copy from expedia. The ammenities listed on their website are not actually on their property-- you have to go to an entirely different hotel. This is A SCAM. Shame on Expedia for allowing this property to be listed as 5 stars.
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Verified traveler
icon-Friends and Family
Friends and Family
6,0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

Noone at the reception to help with luggage or greet when we arrived. No water in the room, had to wait over 1.5 hours to get it delivered. No hot water in the rooms - luke warm at best when you switch on the water heater. They dont know what customer service is. Waiting for lifts on New years eve was a nightmare when they closed 2 lifts. Wouldnt recommend.
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Changsheng
icon-Business and Leisure Family
Business and Leisure Family
8,0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Great location, very convenient, close to subway. Like the skydeck on the top floor of the building, but the swimming pool was closed for a few days due to the new year celebration. The renovation of the hotel is grand but lack of some details: i.e. hard to find electric outlet for hairdryer and shower door could not close properly. All other things about the hotel are good.
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Nicole
icon-Leisure with Children
Leisure with Children
8,0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Great spacious apartments that were very clean - the pool was amazing and the view was great. The lifts were terrible! Long waits and not air conditioned
khaled
icon-Leisure with Children
Leisure with Children
8,0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Clean , nice staff , elevator is an issue specially at peak time of checkout
Christopher Hans
icon-Leisure with Partner
Leisure with Partner
8,0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

The Face Suites are a reasonable and good accommodation options in KL. There are some positives - excellent housekeeping staff and good location to public transport options. The quality of the food in the general restaurant was very good. Negatives include poorly organised check-in/checkout areas. On arrival was sent from one area to another so checked out where we had been checked in only to be told to go where we had been sent from one check-in. The four lifts for a 51 storey building were awful during busy periods, exacerbated by idiot guests pressing both up and down options thinking it might speed up lift arrival! The last disappointment was the stuff up one night when it took 45 minutes for one of our meals to arrive and has been finished when we enquired where the meal for the other guests was. There was a wringing of hands and complimentary cake but no real indication of why the delay and when, if ever, the remaining meal might appear.
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Deante
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

The face suites was just as good as 2022. Their dining area upstairs had alot of good options on the menu to choose from. Their staff was friendly and helpful with any problems I had. I would be glad to go there next year for Amg
Klaus
icon-Business
Business
10,0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Excellent suites, views and location for the price! The Malaysian satay in the rooftop restaurant is the best in KL!
claudia
10,0
/10
Reviewed 32 week(s) ago

Hotels.com verified review

Love the location, love the suite ….overall ….manifique
kongkiat
icon-Leisure
Leisure
8,0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

the room which i stayed was a little dark not new
Ratha
icon-Leisure with Partner
Leisure with Partner
8,0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

large room
Rory
icon-Leisure
Leisure
6,0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Spacious rooms, a little worn in places. Was not offered a room upgrade on this occasion, due to lack of availability. I have been a customer of Faces for a number of years, my may think twice over a return visit.
Moynul
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Excellent stay Our suite was superb. Very large and spacious. Bukit Nanas metro line also within walking distance. Over happy and would return
Poh Choo
icon-Friends and Family
Friends and Family
6,0
/10
Reviewed 37 week(s) ago

Hotels.com verified review

Other than the long wait for check in and the lift, a wonderful stay with my family
Rory
icon-Leisure
Leisure
10,0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

I have stayed here over the years as part of my travelling to Asia trip. Always enjoyed my stay a Face, that's why I always return😍
Rory
icon-Leisure
Leisure
10,0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

I have stayed at Face apartments a number of times and have always received excellent service
Jiaxin
icon-Leisure with Children
Leisure with Children
6,0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

The apartment size is great, spacious and well decorated. Communication was bad. No one ever picked up the phone, we tried reception, house keeping and concierge..however line never got through. The washing machine was broken……had my clothes locked in there the night before check out day and half washed..disaster..and small things like only provided us half a toilet paper roll for a 2-bedroom apartment (4 guests)……if you need anything, you must go down to reception and request face to face.
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Shlomi Shlomo
icon-Business and Leisure
Business and Leisure
6,0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

Not as nice, as advertised! Don’t be impressed by the restaurant that they advertise. In this property, there is NO restaurant! The restaurant is in the next door building, which is a different business, so you can’t make a charge to your room, if you eat there! Rooms are huge and are fine. If you are looking for luxurious places, that is definitely NOT the place. But it is very descent and clean. The best part is the bed and pillows; VERY comfortable. The place is like a huge factory. Too many people all the time, the entrance ALWAYS blocked by so many cars that are arriving there every second. Staff are friendly and helpful. NON of my Expedia VIP status were acknowledged! Overall, it is not a bad place, but it was way too busy for me…
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Shahriman Ariffin
icon-Leisure with Friends
Leisure with Friends
10,0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

Loved the hotel. Very spacious and the staff is very friendly too. They even allowed slightly late checkout. Too bad I forgot to ask for a VIP Room Upgrade. Nevertheless highly recommended
Senthilnathan
icon- Family
Family
8,0
/10
Reviewed 50 week(s) ago

Expedia Group verified review

Everything is good
Number of reviews per page
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Bedroom 4 THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)

Disclaimer

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