They have strict policy for check in procedure. You may not check in before 3 pm, and still cannot check in after 3 pm because room is not ready. I have 2 bookings for several nights. During check in, the Front Office said the available room is TWIN. I asked for single bed, and Reception charged me for single bed. Room is not clean. I found some womens' hair on the floor. Hotel engineer turned off the aircon. I felt quite hot in room, and when you asked Front Office to turn on the aircon, they asked you to open the window. So I open the window to circulate the air all day, except before sleep because too noisy outside. I asked to replace the bed sheet to Front Office, because it was dirty. Front Office said, the Housekeeping will always change the bed sheet and quilt cover because it is the SOP. However, they did not do so. So, I slept with dirty bed sheet and iritate my skin.