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Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel
Hotels
8,4
/10
Very Good
946 reviews
What Guests Say About Their Stay
Jackson
10,0
/ 10
Property was nice, clean, and spacious. Fitness room was small tho. Consisted of a single treadmill and elliptical. Overall, a nice stay
Joseph
10,0
/ 10
Hotel was nice and quiet. Beds were comfortable and room was clean.
Breakfast was standard, waffles, eggs , sausage etc
Close to the Biltmore Mansion if you choose to visit
Sheila
10,0
/ 10
This is probably one of the cleanest hotels I have ever stayed in. The rooms were clean and comfortable. The pool was exceptionally clean and I think salt water rather than primarily chemical. Breakfast was adequate with a choice of foods, both cold and hot.
In the Area
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4 Roberts Rd, Buncombe County, North Carolina, United States, 28803
Main Facilities
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This accommodation offers:
Indoor pool
Winery tours
Parking
Elevator
Fitness center
Picnic area
ATM/Banking
24-hour Receptionist
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Available Room Types in Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel
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What's around Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel
4 Roberts Rd, Buncombe County, North Carolina, United States, 28803
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Discover More About Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel
Location
Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel is located in area / city Buncombe County.
About Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel
Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel is a hotel with great comfort and excellent service according to most hotel's guests.
With all facilities offered, Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel is the right place to stay.
All facilities in Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel
Others
Things to Do
- Indoor pool
- Winery tours
- Picnic area
- Pool sun loungers
Public Facilities
- Others
- Coffee/tea in lobby
- Elevator
- Smoke-free area
General
- Fireplace in lobby
- Parking
- Terrace
Business Facilities
- Meeting facilities
- Business center
- Computer station
Hotel Services
- Tours
- 24-hour Receptionist
- Concierge
Food and Drinks
- Breakfast
- Snack bar
Nearby Facilities
- Souvenir shop
- ATM/Banking
Connectivity
- Free WiFi
In-room Facilities
- TV
Sports and Recreations
- Fitness center
Accommodation Policy & General Information in Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel
Important Note
- Crib (infant bed) fee: USD 10.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards, debit cards, and cash
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and window guards
- This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival at the property.
Hotel only accepts guests with minimum age of 21
Check-in/Check-out Time
Check-in:
From 16:00
Check-out:
Before 11:00
Hotel policy is not yet available.
General Information
Popular Facilities | |
Check-In / Check-Out Time | From 16:00 - to 11:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel | 73 |
Number of floors in Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel | 4 |
Another facilities in Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel | Indoor pool, Winery tours, Picnic area, Pool sun loungers, Others |
Frequently asked question in Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel
What is normal check-in & check-out time at Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel?
The standard check-in time at Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel is starting from From 16:00 while the latest check-out time is at Before 11:00
Does Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel provide breakfast?
Yes, Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel?
Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel is a 3.0-star hotel.
How many floors does Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel have?
Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel has 4 floors.
How many rooms are available at Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel?
Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel has 73 rooms in total.
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More Reviews from Other Guests in Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel
Overall Ratings & Reviews Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel
Other sources (946)
8,4
Very Good
From 946 reviews
Cleanliness
8,8
Room Comfort
8,4
Service and Facilites
8,8
Sort by
Most Relevant
Preferences
See All
Traveler Reviews Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel
Number of reviews per page
20
40
Top reviews
cara
Leisure Family
8,0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Nice room, comfortable beds.
Christie
8,0
/10
Reviewed 13 week(s) ago
Hotels.com verified review
The WiFi isn’t good at all and we tried to call and inquire about it and the man at the front desk said “it’s just like that”. The bed has deep indents and isn’t comfortable. The breakfast one morning didn’t have any type of meat. It is in a great location, pretty clean overall even though you can tell it’s older, and friendly staff.
Read More
Jackson
Leisure Family
10,0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Property was nice, clean, and spacious. Fitness room was small tho. Consisted of a single treadmill and elliptical. Overall, a nice stay
Joseph
Leisure with Partner
10,0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Hotel was nice and quiet. Beds were comfortable and room was clean.
Breakfast was standard, waffles, eggs , sausage etc
Close to the Biltmore Mansion if you choose to visit
Sheila
Leisure with Partner
10,0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
This is probably one of the cleanest hotels I have ever stayed in. The rooms were clean and comfortable. The pool was exceptionally clean and I think salt water rather than primarily chemical. Breakfast was adequate with a choice of foods, both cold and hot.
Kasey
Leisure with Partner
10,0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Check in was easy and the front desk agents were nice and helpful! The room was clean with a comfy bed and soft sheets. There were plenty of bath towels for a two night stay. We’ll be back when visiting Asheville!
charles
10,0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
Wonderful experience. Front desk (Chris) very friendly and helpful.
JANET
Leisure Family
10,0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Very nice gentleman at check in
deborah
6,0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
Room above us was loud and kept us awake both nights. Ice machine has glue loosely pulled apart trying to keep the face on. Nasty. Pool was clean.
Eleanor
Business with Partner
2,0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Nice room design. Problem you can see a lot of young people around smoking pot feel like your car is not safe to park in the area.
Khalil
Friends and Family
10,0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
Great location. Clean room. Only complain was that they did not give us enough soap or shampoo. Easy fix. Will definitely stay again.
Matthew
Leisure Family
10,0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
We came up to Asheville with the family. We stayed in the larger suites as we had 5 people in the rooms. There was plenty of bed space and room.
Owen
Leisure Family
8,0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Very nice
Paula
Leisure
10,0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
The room was well maintained, quiet and very clean. Nice decor. All amenities I look for were present (refrigerator, microwave, coffee maker, adequate free parking.) Breakfast was varied and bountiful.
Johntay Beauty
4,0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
I went to lie down cause I booked the stsy since I live in a cabin in Franklin nc. I did check in early. Then I told my husband my stomach was hurting. I started smelling a smell in the hallways and the room. My husband and I had a business trip there for his health not far from the hotel at a doctor office. My husband took the key to the girl at the check in desk. She told him if we hadn’t slept in the bed she could refund us. My husband never asked her for a refund so I went o her and told her I heard what she said and ( most certainly do not sleep with the same sex). I told her “I wasn’t interested!” I don’t need to know why water is dripping from the ceilings. Cause I will never give them my concern. Hotel is a 0 as per me writing this it is not ready to be opened. It needs a thorough check.
Read More
Erica
2,0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Staff at front desk made us feel like she was stealing our debit/credit information- had to freeze it and reorder.
Dirty sheets! Yuck.
Bath tub wouldn’t drain.
Floors were sticky.
Overall not impressed.
Theresa
Leisure
6,0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Only 3 handicap parking slots; not enough parking for guests on same level as hotel; additional parking as it is, is located at the adjoining property, at a steep incline difficult to deal with if you are handicapped.
Kim
Leisure with Children
2,0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Carbon monoxide detected in the room and staff not helpful regarding situation at all. Rooms had no airflow and very stuffy!
LINDSEY
Leisure with Children
8,0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Second time staying at the property, only two issues I have is the ac in the room is never really that cold and the breakfast is ok at best. Both times I have stayed the ac units appear to be struggling and older, and the breakfast is very continental (it does the job but it’s lacking compared to other hotels in the area) only two complaints I have. Everything is always great besides those two things and honestly not even a deal breaker for me.
Read More
Cheryl
Leisure Family
8,0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Bad was that no carpeting at this property,so we heard people aboves, every step!!!!
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel
Other sources (946)
8,4
Very Good
From 946 reviews
Cleanliness
8,8
Room Comfort
8,4
Service and Facilites
8,8
Sort by
Most Relevant
Preferences
See All
Traveler Reviews Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel
Number of reviews per page
20
40
Top reviews
cara
Leisure Family
8,0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Nice room, comfortable beds.
Christie
8,0
/10
Reviewed 13 week(s) ago
Hotels.com verified review
The WiFi isn’t good at all and we tried to call and inquire about it and the man at the front desk said “it’s just like that”. The bed has deep indents and isn’t comfortable. The breakfast one morning didn’t have any type of meat. It is in a great location, pretty clean overall even though you can tell it’s older, and friendly staff.
Read More
Jackson
Leisure Family
10,0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Property was nice, clean, and spacious. Fitness room was small tho. Consisted of a single treadmill and elliptical. Overall, a nice stay
Joseph
Leisure with Partner
10,0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Hotel was nice and quiet. Beds were comfortable and room was clean.
Breakfast was standard, waffles, eggs , sausage etc
Close to the Biltmore Mansion if you choose to visit
Sheila
Leisure with Partner
10,0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
This is probably one of the cleanest hotels I have ever stayed in. The rooms were clean and comfortable. The pool was exceptionally clean and I think salt water rather than primarily chemical. Breakfast was adequate with a choice of foods, both cold and hot.
Kasey
Leisure with Partner
10,0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Check in was easy and the front desk agents were nice and helpful! The room was clean with a comfy bed and soft sheets. There were plenty of bath towels for a two night stay. We’ll be back when visiting Asheville!
charles
10,0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
Wonderful experience. Front desk (Chris) very friendly and helpful.
JANET
Leisure Family
10,0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Very nice gentleman at check in
deborah
6,0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
Room above us was loud and kept us awake both nights. Ice machine has glue loosely pulled apart trying to keep the face on. Nasty. Pool was clean.
Eleanor
Business with Partner
2,0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Nice room design. Problem you can see a lot of young people around smoking pot feel like your car is not safe to park in the area.
Khalil
Friends and Family
10,0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
Great location. Clean room. Only complain was that they did not give us enough soap or shampoo. Easy fix. Will definitely stay again.
Matthew
Leisure Family
10,0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
We came up to Asheville with the family. We stayed in the larger suites as we had 5 people in the rooms. There was plenty of bed space and room.
Owen
Leisure Family
8,0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Very nice
Paula
Leisure
10,0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
The room was well maintained, quiet and very clean. Nice decor. All amenities I look for were present (refrigerator, microwave, coffee maker, adequate free parking.) Breakfast was varied and bountiful.
Johntay Beauty
4,0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
I went to lie down cause I booked the stsy since I live in a cabin in Franklin nc. I did check in early. Then I told my husband my stomach was hurting. I started smelling a smell in the hallways and the room. My husband and I had a business trip there for his health not far from the hotel at a doctor office. My husband took the key to the girl at the check in desk. She told him if we hadn’t slept in the bed she could refund us. My husband never asked her for a refund so I went o her and told her I heard what she said and ( most certainly do not sleep with the same sex). I told her “I wasn’t interested!” I don’t need to know why water is dripping from the ceilings. Cause I will never give them my concern. Hotel is a 0 as per me writing this it is not ready to be opened. It needs a thorough check.
Read More
Erica
2,0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Staff at front desk made us feel like she was stealing our debit/credit information- had to freeze it and reorder.
Dirty sheets! Yuck.
Bath tub wouldn’t drain.
Floors were sticky.
Overall not impressed.
Theresa
Leisure
6,0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Only 3 handicap parking slots; not enough parking for guests on same level as hotel; additional parking as it is, is located at the adjoining property, at a steep incline difficult to deal with if you are handicapped.
Kim
Leisure with Children
2,0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Carbon monoxide detected in the room and staff not helpful regarding situation at all. Rooms had no airflow and very stuffy!
LINDSEY
Leisure with Children
8,0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Second time staying at the property, only two issues I have is the ac in the room is never really that cold and the breakfast is ok at best. Both times I have stayed the ac units appear to be struggling and older, and the breakfast is very continental (it does the job but it’s lacking compared to other hotels in the area) only two complaints I have. Everything is always great besides those two things and honestly not even a deal breaker for me.
Read More
Cheryl
Leisure Family
8,0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Bad was that no carpeting at this property,so we heard people aboves, every step!!!!
Number of reviews per page
20
40