Booking on the app, there is free breakfast, but when in reality, the receptionist said no. Using coffee, tea, water is still charged, but the price list of food and drink in the room is not listed and when checking out, the receptionist will charge extra. Check out 15 minutes late with an additional fee of 100K. According to the law, the hotel is not allowed to keep the CCCD of the customer, but the hotel still applies the CCCD. It is suggested that hotel owners should review Decree 144/2021/ND-CP.