Luxury Hotels in Van Thanh ward, Nha Trang

Clean room, helpful staff, quick service. Reasonable place to stay: near food areas, traditional markets, beach streets, ….

The hotel is near the market, clean, affordable.

The air conditioner is not working well, the wifi is poor, the service quality is poor intentionally not clearly informed about the check-out time and the room rate so that the guest must pay an additional room charge

Bad breakfast, dirty towels, no parking, impolite staff

Service attitude is not good. I registered a hotel to help my friend on the day of the 2-9 holiday 1 day here and the next day to travel dust to the Central. My friend at 10:00 pm waited until 23:00 to check in. In the morning of 12am, check out while your friend group because the previous night received too late, so until 12:20 am to finish packing and check out and the hotel charges an additional fee of 50k. The hotel service attitude at that time made my friends very inhibited. The trip of my friends has a very bad impression about this hotel.

Facilities: 8/10 I have mysophobia but when I entered the hotel, especially the restroom, I had no fear. The hotel itself looks so “romantic” and of course, my cozy room was warm, comfortable and clean. This is exactly the first time I stayed in such a hotel that looks so “botanic” like this. And the neon lights “Em Oi” was cool as well :)) Similarly, I liked your wheatstraw toothbrushes as they are great for our health and the environment too! Customer service: 9/10 It is understandable that buffet table cannot be set up due to the amount of tourists, recently. However, to prevent guests’ frustration, the staffs offered us a menu to pick our food and directly bring then to our guest room. On the other hand, they kept the conversation continuous by asking questions like “How long will you be staying here?”, “What places have you visited?” Or “How do you feel about Em Oi?”. By this way, the staffs not only showed their hospitable attitude towards us but also their enthusiasm. Recommendation: For the betterment of Em Oi’s ambiance, you may add some candles or anything that make a good scent in the lobby, where impresses us in the first place. Sweets or little glasses of beverage can also be prepared when you welcome your guests.