Here are the benefits of 100% Refund Guarantee One Way Plan :
Full refund for trip cancellation
The Insurer will cover for the non-refundable value from Train Provider.
Terms and Conditions:
Eligible for Indonesian citizens or foreigners who hold a valid identification document, such as KTP, KITAS, KITAP, passport, long-term visit pass, or other similar documents.
Insured Person must be between 3 months – 86 years old.
Coverage shall commence from the date and time the policy is issued and conclude either one hour before the insured starts his/her trip or at the expiration date of the policy, whichever occurs earlier.
Once your booking is complete, the insurance policy will be sent to your email.
Cancellation should be made no later than 1 hour prior to the scheduled departure to the train provider.
If you have received cancellation confirmation from the train provider, proceed to file an insurance claim to Qoala Insurtech
The insurance will compensate for the non-refundable value by the train provider, subject to the conditions mentioned in this page
Maximum replacement value is 25% of the ticket price, for the non-refundable value from the train provider.
Insurance purchase is non-refundable.
Refunds for claims will be processed to a bank account registered in Indonesia.
The travel date is non-reschedulable. You should inform any updates or changes in your policy details (e.g., changes to the travel date due to a rescheduling, wrong input on personal data, etc.) to the Insurance Provider. Failure to update to the latest details will cause your policy to be deemed invalid when you need to make a claim. To do so, contact the Insurance Provider directly to request Policy Endorsement.
Your claim must be submitted maximum of 7 days after the date of submitting refund to the train provider
Train 100% Refund Guarantee is underwritten by Sompo Insurance Indonesia and powered by Qoala Insurtech and Mitra Jasa Pratama as broker.
All insurance-related matters after purchase are solely between the Insured Person, Sompo Insurance Indonesia and Qoala Insurtech.
The amount of benefits paid to the Insured Person is fully dependent on the policy of Sompo Insurance Indonesia. Traveloka will not be held responsible for the amount paid to the Insured Person.
Sompo Insurance Indonesia is registered and supervised by the Financial Services Authority (OJK).