Overall Ratings & Reviews Quality Hotel and Conference Center

Jessica the GM was absolutely amazing, we arrived early before check in after traveling all day and she waived the early check in fee and had a room ready for us!

The hotel was an average stay for a quick night. Quiet and safe area. Rooms were average. Check in was great. Staff was very friendly.

Looked like MS -13 was having a convention in the parking lot around back. One guy was cussing out his Cooler that was sitting on a table outside. No one was around, he was literally talking to his beer cooler and hitting it. Random Mexicans were watching peoples cars in the parking lot, a lot of Wrecked looking vehicles, in the back parking lot near the Door I had to use to access the building to get to my room. For $106 a night, I feel like I got ripped off! I hope that the Breakfast is decent, in the morning, but I’m not expecting much, from what I e already seen and heard so far! My Door lock is Broken, and not secure! It’s literally broken off the door inside the room like there was forced entry at one time before! I feel like I can’t even sleep in the beds because of the funk already in the room. Supposedly this is a Non Smoking room, yet the Comforter has a cigarette burn 🔥 in the cover!!! The only thing going for this hotel, is the Lady at the front desk was sweet as she could be!!! Bless her heart! Ironicly the name of this hotel is “QUALITY Inn” 😳

The bathroom sink was so dirty. Around the bed needed to be vacuumed. There was trash behind the nightstand table.

I would never recommend this place. It was extremely unclean, old, dirty, stained, smelled awful, mold in bathroom, toilet was not clean, chairs in room stained, ceiling in bathroom falling down, bed looked already slept in. Was the absolute worst hotel I've ever stayed at in my life.

The staff were very helplful, eager to please and friendly, We did not like the condition of the building. It needed a cash infusion. Carpets were old, some with holes. Some bedspreads had cigarette burn holes. The door key to room 158 did not work, even for staff. Room 134 needed a battery in the smoke detector. Room 125's toilet did not flush properly and needed a shower curtain in the bathroom. We probably would travel further if we needed to stay in the area in the future.

Everything including staff was outstandin

The rooms are disgustingly dirty. The bed covers have stains in them. The commode is shaking and unstable. The hallway carpet is nasty. Traumatizing.

The only a huge problem for this properly is NO BREAKFAST AT ALL. JUST COFFEE, WAFFLES AND YOGURT. Should be a hot regular breakfast included for sure. It's a,huge breakfast zone without actual breakfast.

Someone tried to break into our room. The whole door shook as their body weight was pushed into the door. I pressed my body weight against it or I felt it may have given way. I notified the front desk of the problem but no one ever came to check on us. I did see the police in the hall. I was up all night wondering the outcome and felt unsafe. A phone call with an update would have been nice.

Hallways were filthy, room was absolutely nasty! Holes in arms of chairs, bedding stained with yellow spots, musty odor in room, no hot water, carpet in room soiled and smelly hvac unit nasty and broken vents. I watched the desk clerk rent a room to a very young couple for cash with no ID. They ended up across the hall from my room, they argued for the whole hour I was there. In the room, in the hallway and outside using the F bomb at the top of their lungs. Staff offers nothing except to deal with it because they had nowhere to move me. How bad was it you ask? I lost $155 because I booked through a third party "Expedia" but, still refused to stay. I went elsewhere. This place is a hide out for the drug addicts of the town. STAY AWAY! I will post this as many places as I can post to!

This was the worst hotel I have ever stayed in. The hallways were dark and dreary. My room smelled stale, the furniture looked like a cat had been in there because it was thread worn. No hot water in the sink. The only hot water was in the shower. I brought my swim suit to go in the pool. The pool look like it hadn’t been cleaned in weeks. The bed was the only redeeming quality it was just right. I’ve been in QualIt’s Inns before but this was no quality. I won’t be going back there.

This was our 4th stay here. It is the most convenient location. So far we are 2 for 4. This time there was a couple dead stink bugs on the floor, which we cleaned up no problem. But then the toilet needed attention on every flush and for the 2nd day we had no hot water. I let the front desk know.

The tv was out the whole time I was there without any compensation

Walking into the hotel it had an unpleasant odor. There were no tv’s in the rooms. The rooms floor was sticky and felt damp.

It was a non-smoking room but you could clearly see where housekeeping had tried to wipe the film.off the mirrors. The room smelled like stale cigarettes. Carpet was dated and dirty. The mattress was just a touch softer than the floor. Sign in lobby said No TV due to changing providers. The shower towels had a musty odor to them, as well.

The building is in need of a total refit ! The hallways old dirty carpets , no cable and the room was dirty carpets , dirt in corners and bathroom old and damaged . The bed was clean and good so that’s why we actually stayed ignoring everything else , plus we put a chair against the door as it looked like someone could easily break in . The outside doors would not open with our keys , again told it needed repair. This does not reflect on the girl at the eedk, she was great ! .

I believe deodorizer to give room a fresher smell would help improve the smell of the room.

Rooms are to far from the check in. Tv's are small and not smart tvs. Restaurants in the area are limited at best. Bluefield i am.afraid is stuck in a time warp and so is this hotel. I could smell the stinch of years of cigarette smoking in my room even though the hotel is smoke free.

Not very clean very poor breakfast not a lot to offer