Overall Ratings & Reviews Mövenpick Hotel Frankfurt City

The hotel had had an "alarm" and some rooms were not available. When we arrived from the airport (late in the evening), the hotel informed us that our rooms were not available and we would need to go check in at a hotel near the airport. No one had attempted to contact us or get in touch with Expedia. The hotel staff refused to call any hotels close to the Frankfurt Messe (we had booked beside the Messe because we had 5 days of trade shows to attend and didn't want to commute from other parts of the city). The hotel staff said that they had called hotels earlier and that all rooms were booked and that the available rooms showing online at other hotels we not actually available. They also told us it would be impossible to contact Expedia after hours because they were not open (which is completely untrue, as we later found out - Expedia is open 24/7 for support. We ended up rebooking our own hotel through Expedia, although we ended up paying £1000 more. If the hotel had done this through Expedia or if we had contacted Expedia directly, then we would not likely have had to pay more. The hotel has never followed up with an apology or any other communication. We would never risk staying at a hotel with such poor service ever again.

Very high price for a mid-range hotel experience. The lamp in my room didn’t work and the show glass didn’t stop water from leaking on the floor every time I took a shower.

Position of hotel perfect for exhibition centre (Messe), 5 minutes walk and one minute walk from Skyline Plaza shopping mall. 20 minutes walk (5/6 minutes by Taxi) from Hauptbanhof. Very nice spacious reception area and very good bar and restaurant. Rooms adequate, bed and pillows desperately uncomfortable.

Good location, in the city

Nice hotel, bath a little old, great location, ample room convenient and well decorated.

Comfortable and clean. Aircon was a bit hit and miss. The fridge didn't work. For the price, a bit run down. But very, very convenient location.

It was just for one night. But it was good

Stay was ok as there was a couple of minor issues, such as no soap and the sink was blocked. Breakfast was excellent though. Overall was good.

The bed was not good.

Picked this property due to its handiness to the concert arena. We were extremely pleased with how good our room was, and all services provided by staff

Service and facilities available are very poor. Was here for a convention that involved long hours and requested room service at 9.45. Not even a sandwich available. No iron and board in room - had to go to an ‘ironing room’ attitude of staff poor - sighs and tsk’s when I requested my luggage after being stored. On departure of hotel I found my card had been charged without my consent for the cost of the stay - even though it was prepaid with Expedia. Also my card was charged for extras I haven’t seen an Invoice for. I expected a much higher standard of hotel for a rate of over €220 euros a night!

Always a great stay with this chain

Best

The hotel is in good condition when I walked in, but the reception told me they were overbooked, over 30 rooms!!! Sure they have arranged a nice hotel very close, but it is such bad management, I can not believe it!

I booked & paid for a room 4 months ago. When I arrived, there was no room available for me. Shame on you!!!!!

It’s in the middle of large corporate offices. Not much going on at night. Many food areas are inside these large buildings so it’s hard when you look at your phone to determine exactly where a certain restaurant is located. Other than that it’s a very nice hotel with taxis right outside.

Convenient hotel in Frankfurt close to airport. Quiet and comfortable. The breakfast is outstanding. I would recommend.

Parking is very expensive. When I went back to lobby for towel request, they told me I had free use of minibar. The person who checked me in didn’t tell me that. Mixed helpfulness of staf. Housekeeping was great. Reception was hit and miss.

Was ok but fairly simple for the price point. Staff won’t let you check in early at all…

Excellent. Would not hesitate to stay there again.