Overall Ratings & Reviews Holiday Inn & Suites GRANDE PRAIRIE-CONFERENCE CTR by IHG, an IHG Hotel

Was fabulous

Very nice and clean

Comfortable beds. Well equipped fitness room. Clean modern decor. Helpful staff. The restaurant was changing over to new owners during my stay so breakfast was minimal until the last 2 days.

Sceneries

Not too bad

Complete misrepresentation on line of the property condition. It is run down, dated and poorly kept. The staff was friendly upon arrival. However if we had seen the condition of the building, interior and rooms we would have left. Lesson learned to get insurance on bookings.

The General Manager

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Very clean and nice room

Didn’t even stay here and was charged

Great experience

Decided to order in the first night of our stay. Both husband and I ordered bison burgers. The room service staff who answered was rude. The burger patties were burnt. The room smelled like someone dumped men’s cologne all over the place. It was a very strong musky perfume smell. It was so strong our eyes and noses ran.

Great hotel, however, no staff present at check in or out. Had to wait a few minutes for them to appear from the back room. No bell to signal that a customer is waiting.

Good as usual

Staff was top notch. Beautiful and clean hotel. Would definitely stay here again!

It was acceptable

Cool

I had asked to extend my stay and was told everything was good. But staff hadn’t extended my stay, when I asked again, again it wasn’t extended. I’m not sure what happened but finally the third time it happened. It was strange.

Toilet would not flush proper.

The hotel was very Nice and clean. Parking lot is well lit at night. There are several restaurants within walking distance. They have a washer and dryer on each floor.