Staff were extremely pleasant. Room was ok but not as comfortable as I would have liked. White towels were dingy and free breakfast was not very good.

Cute. Great staff

Tel personal muy amable

Great hotel! Close to everything!

I loved the service, the food and the location!

Super amables los del staff. El lugar lindo. Se ve que le dan mantenimiento.

This property was definitely in an accessible area to Cartagena's Walled City; however, I had numerous issues with my room. When I booked the property, I had requested for a "City view" option and I did not even get a window in my room. I raised these concerns to the hotel personnel and while they tried to change my room, they were keeping me in my original for the majority of my stay and then changing me on the last day. Also, the room had holes in the wall and it did not look appealing at all. The lamps were extremely dim. The bathroom was not clean at all and the shower's pressure was to say the least PAINFUL. From an outsider point of view this property looks appealing, but it is not how they present it.

Good hospitality from the local people

Great place for shopping dine in walking and next to the ocean

The staffs are great people, but the hotel are very outdated and did not look as good as in the picture, also there was no hot water in MY room. Fan only without air conditioner. Makes the room really muggy. If only the quality of the hotel was as good as the staffs. It would be great

Wish they had elevators

Que chimba de hotel muy Barraco

Great location, even though is located on a busy street, the rooms were quiet, all the staff is really helpful. That being said, the hotel is not as nice as it appears on pictures, it is quite dated and the rooms smell a little bit of mold, our room window had no view and the shower is designed in a way that the water splashes on to the rest of the bathroom. The free breakfast is you get what you pay for, so don’t expect an all you can eat buffet, it is very simple and not that great quality food. Overall, is a simple place with great location for the price if you’re staying with a couple or friends, wouldn’t recommend families and be aware to request the ground floor beforehand if you have any trouble going up the stairs as there is no elevator.

Si many people were noise and we couldn’t sleep well.

Staff, service and cleanliness

Deberían cambiar el menú del desayuno. Me hospedé ahí 6 días y todos los días verán lo mismo, siempre era huevo. Aparte la limpieza en las habitaciones, dure más de 4 días esperando que se dieran de cuenta que mi sábana estaba manchada y nunca la cambiaron. El personal muy amable.

Excellent location

The hotel is not that big, but its location is great. Close proximity to the beach, shops, and restaurants.

Very old and not well kept. Staff very nice but all very young (not a single mature person in the business). Very very basic. Plain breakfast, not super clean.

Untrained and unfriendly personal. Obsolete installations. Low maintenance. Cero technology. No knowledge of hotel management. No support to customers. Lousy restaurant and poor food quality. I strongly recommend to take them out of Expedia.