Overall Ratings & Reviews Mandarin Oriental, Singapore

Very nice experience compare to swissotel.

This hotel always try cut take money from guests.

The service is awesome. Wonderful and polite staff.

Did not get to stay at this hotel as I was informed that it is shn hotel 3 weeks prior to my staycation. Changed to Shangrila instead. Would love to try Mandarin Oriental when have chance in future thanks!

The service recovery was relatively bad. My stay has been rescheduled twice and there is definitely plenty of space for improvement in the way the Hotel is handling the situation. I'm not having any high expectations of my upcoming stay at MO.

Great view of the swimming pool and the Singapore Flyer. Amazing service from the moment you step into the hotel. Would love to be back again! Thank you.

Service was tip top and professional, in room dining was perfect, food was delicious

The staff were extremely nice and helpful! They are willing to accommodate to our different needs and wants, offering early check in and late check out. Place is posh and well maintained! Will definitely come back again if I have a chance!

After our Easter stay, we are back at MO for another stay on the eve of National Day. Due to the rescheduling of the National Day performance till 21 Aug, a ceremonial parade was held on the morning of National Day instead and as a result it became a bonus for us as we are able to sight the floating platform from our room. MO service continues to be top notch but the front desk staff appeared to be overwhelmed. While the bedroom is in need of some refurbishment, it was kept clean and comfortable. The button of the toilet bowl flush probably needs a fixing as it was tough to push down. It was another great stay at MO and I understand that MO will be supporting the stay home notice scheme and will be closed to the staycation guests the next day following our check out. Likely to be back soon following its opening.

Everything was good, except the suite was rather dated. Time for a refresh.

It was an awesome experience staying with MO, all the staff are very friendly and cheerful - from front door greeting to the receiption to the dining setup to the housekeeping to the swimming pool! When we provided feedback they all will act on immediately. The dinner from MO bar was awesome! We were thrilled to see the presentation despite it was in room dining setup! Seafood platter was fresh and the sauce was amazing, loving all the mains too and the Grand Cru Chocolate dessert! Though there was a little miscommunication on our change of the breakfast reservation the person I spoke to on the phone tried her best to expedite our breakfast for us. We feedback on the lift noise and there is a personal call after we check out from the manager to check on us if we are OK! Thank you for all the personal touch and care rendered to us during our stay! I must say the view is fantastic! We will be back! Too bad the NDP preview was cancelled due to the current situation if not it will be a perfect spot to watch in our room!

Slamming sound of room doors early in the morning. Probably caused by occupant or housekeeping team. Just so irritating each morning.

Awesome staycation in the hotel. Suitable for family with kids. The view is good for relaxation even though we are just in the room. The breakfast set come with varieties and taste good too.

The family enjoyed our 3D2N stay because of the personalised service, staff professionalism, variety of breakfast food and comfortable room which looked exactly as in the website except that they gave us twin beds instead of king bed so my husband and I had to sleep separately. Nevertheless, we plan to return as we really like the pool and the ambience of the hotel.

Booked a one night staycation to celebrate my little one's birthday. Completely enjoyed the comfortable room, pool and awesome view. Being offered a late check out as well. Highly recommended.

Stayed 3D2N in Mandarin Oriental for my honeymoon staycation. My husband and I were very thankful that one of our nights (we made 2 separate bookings, 1 deluxe and 1 ocean view) got upgraded from deluxe to ocean view for free. The view from the room was magnificent but the room was outdated for a 5 star hotel in 2020s. We have been hotel hopping for honeymoon so I'm comparing MO room to 5 other local 5 star hotels rooms which we had stayed thus far. Cons: No bidet, no complimentary mini bar (2 bottles of Taping Tapir drinks were given though), no Nespresso machine in the room, no pillow menu option, complimentary breakfasts were not included in the package. Pros: Complimentary chocolate given (for our special occasion), room was spacious, carpeted flooring in the room and throughout the hotel, water heating system in the room was efficient, cosy bathrobe and bedroom slipper, awesome view from room and pool, relaxing and big pool, attentive staffs, nice lunch buffet from Melt Cafe, responsive sales team, turndown and room service was awesome, gave a complimentary picture during check out. Overall, will return to stay for the breathtaking view and pool and if the price is reasonable.

The hotel room was superb, overlooking the city skyline. Beds were very comfortable and breakfast was fantastic! Service staff were really very good and experienced! Location was a stone's throw away from the mall and MRT. We loved it!

You get what you paid for, services was great. Room was great. Check-in and out was a breeze too.

I had the most pleasant stay here. The staffs there are very friendly and helpful. I would highly recommend it to everyone!

The best hotel that I have been to so far 👍🏻