Overall Ratings & Reviews Royale Chulan Cherating Villa

1) Check in staff was good and tolerance. However, check out staff very rude and don't have a good personality. Is the villa is your property the way you handle us? FYI, we check in on 6 plus PM, 2) Not worth the money, beach no good, too much rock plus no beach guard, breakfast and dinner limited choice, breakfast also has limited time. 3) Discrimination? There is two types of room preparation we heard when we arrive at hotel lobby. One is room preparation for VIP and another one is for common people like us I guess. 4) There is an insect/fly at the room ceiling (2 single bed) and toilet room. I have a picture with me if the hotel want to see it. Must understand pay around 2k per villa it must be clean well and supposedly there is no differences between VIP or common people. If you want to treat them only then only open for them nor for another guest like us. Thank you very much.

The food is not really good, not to many choice for breakfast but the location of the villa very strategic. Staff was very friendly and helpful. Especially from buggy guys. They really helpful

The best hotel only has a lot of gaskets near the bottom. If you eat outside, be careful the monkeys will attack later. Best I want to come here again.

Staff are very polite, friendly and cooperative. Recommended place for staycation or holiday. Good place to create memories. My small family love the environment. Thanks Royale Chulan Villa for having us.

The Room vila is awesome. The breakfast was limited but the taste was good. Staf very friendly and helpful..

Royale Chulan Cherating Villa. Enough said full name because very good from check in to check out. Although MCO, breakfast set was sent to room with limited choices. But its okay everything is good. The view, mai God you can tell but looking at the pictures. So beautiful seperti di dalam hati saya. Ehehehe. Nothing much outside to do but to those looking for relax place, this is it guys/girls. Guest what, weekdays and weekends always full so must book very very advance! Looking forward to stay here again. Thank you to all staffs that ensure the service at their best level.

Accommodation was large and comfortable for our family gateway. View in front of our villa was really nice and beautiful ocean scenery.We are very satisfied with the staff service and also with the buggy service during our stay. Villa located right by the beach(beach not crowded) and the beach was so clean. Breakfast serve as buffet but limited variety mybe due to mco.

The property overall was superb and nice. very clean sand, large swimming pool & separate kids pool and my kids really love it.. just need to improve on the buggy service , need to wait more than 15 min to pick up us. probably they can add more buggy since they are always fully booked. their breakfast for me just a normal breakfast not so WOW.

I, my wife and our little son stayed there for 2 nights. We booked the 1 bedroom villa. The room was really nice with amazing view. However, the room was located on 2nd tier from the top and it could be quite a journey to get to the swimming pool or the beach. You really need the service of buggy to get yourselves around the hotel or to carpark. At peak hour, the buggy will take 5-10 minutes to your door. The service of hotel workers around there were amazing, particularly the buggy driver (his name is Zul, if I am not mistaken). His knowledge and recommendation were very good and helpful to our overall experience there. The swimming pool is clean and properly maintained. The beach is also clean but unfortunately it’s the jellyfish season so we didn’t want to take any risk. The breakfast was reasonably good, but no worries, there are plenty of delicious eateries around the area as well as 15 minutes by driving to Kuala Kemaman. Definitely will recommend this hotel to our friends as well as family.

The amazing view, privacy, helpful staff and recommended for honeymoon or anniversary trip.

Very quite place with excellent service. Beautiful scenery...

You will not regret if you stay here. You will forget the tiredness of taking the stairs because the view is super breathtaking. The staffs are very polite, and friendly. No need to wait for a long time for buggy. Breakfast spread is nice too, they even serve nasi dagang :) Clean room and make sure you call the hotel before you want to book a room, they will recommend which rooms are suitable for senior citizen/with baby etc. Overall my experience is solid 10/10!

I had a pleasant stay here. The hotel give us to the upgrade room without any charges. Affordable price with a good experience.

5 star resort with 2 star hotel breakfast. Very limited choice of food, its just like 2 star hotel breakfast. Also got lizard waste in the room.

I had a pleasant stay here. good hospitality and amazing view.

The hotel view was amazing. Everything was fine. But the buggy service was so slow. We had to wait 15 mins just to pick us up from the entrance to lobby. The breakfast also limited.

This hotel is perfectly for my time with my husband. However, there are few concern which I would like to drop here for better improvement : 1. Western cooking was not so tasty which need some improvement. 2. The Ocean suite air cond control system, in which 3 minutes on with sound and 2 minutes stop and it is repetitive and irritating especially during night sleep. 3. I saw a piano at the restaurant but sadly no one play, I suggest if you could hire a armature player and at the same time he/she work in the restaurant it self doing others job ( multitasking).

First & foremost, I wanted to say thank you & your team esp Harry @ Hairy for his tip-top services during my stay at your place. I wanted to highlight a few things: 1. Rude security guards - during check in, the guard rudely ask me, why I wanted to be inside (fyi, I drive Perodua Viva) . Is there any rules that I cannot go in without luxury car? - During the night, I just came back from firefly watching. This guard is ruder (I think a different guy). He didn’t allow me to enter. To be improved: post our vehicle’s reg number on the door, so that your staffs can see it. Or maybe put a card system, just wave it. 2. Channel TV I had better experience with 3 stars hotel with full Astro channel. Yours are not complete & the Astro never exist. Your technician did come but he said IT will come to fix it. But it seems no one turned up until I checked out. 3. Dirty flower (with lizard) on the dining table during breakfast. 4. Buggy driver Harry is a good driver, I give him 10/10 stars. However, we did have another 2 unknown name driver. They are quite rude (not smile & making mad faces to my mom who walked very slow) 5. Dinner Too little of choices 6. Breakfast need to queue until the table is vacant. Did ask for buggy but the driver didn’t turn up. Suggestion: should use the dinner restaurant to accommodate the guests. 7. Private pool When I booked this villa, it’s stated with private. Unfortunately, there is none. Better check your hotel details before advertising it. Thank you.

Best front desk and staff - Suraya made everything very possible for us.

Overall, the place is beautiful, suitable for family and its very intimate. The beach and the waves is my happiest place and hotel view simply superb. The room very spacious, clean, and well maintained. However, due to the hotel landscape some requested services might be delay (i.e it took them 4 hours to get fresh floor mat and towels for me :D). You’ll seriously need a lot of patience.