8,7
Very Good
From 228 reviews
Provided by travelers on
Cleanliness

9,0

Room Comfort

8,8

Meal

8,5

Location

8,6

Service and Facilites

8,6

People often mention about FLC Halong Bay Golf Club & Luxury Resort
All
Room Space (7)
Distance to City Center (6)
Bathroom (6)
In-house Restaurant (6)
Family Friendly (5)
Bedroom (5)
Hotel Area (5)
Activity Option (4)
Soundproof (4)
Surroundings (3)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews FLC Halong Bay Golf Club & Luxury Resort

Number of reviews per page
20
40
Customer reviews
N***c
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 1 week(s) ago
Clean hotel, nice swimming pool, if I have the chance I will come back next time
Translated by Google Icon
See original
Find this review helpful?
Profile Picture
Mai M. N.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
The staff is enthusiastic, the rooms are quite ok, the location is convenient, the toilet and everything is quite clean and new. The breakfast is diverse and quite delicious.
Translated by Google Icon
See original
2 people find it helpful
D***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 4 week(s) ago
Friendly staff, spacious and clean rooms, totally worth the money
Translated by Google Icon
See original
Find this review helpful?
K***m
icon-origin-TRAVELOKA
9,7
/10
Reviewed 8 week(s) ago
everything is ok except check in requires information of all 4 ID cards. There is only 1 room card.
Translated by Google Icon
See original
3 people find it helpful
D***g
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,7
/10
Reviewed 11 week(s) ago
Beautiful location, good service. Suitable for relaxation. I took 2 photos of the view from the room window, overlooking the bay, very beautiful.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
09 May 2025
Dear Guest, Thank you for choosing FLC Ha Long as your destination for your recent vacation in the beautiful city of Ha Long. We are very pleased to have brought you interesting experiences. Your compliments and contributions will be the motivation for us to strive harder to bring you the most comfortable and impressive experiences. We hope to welcome you back to the hotel as soon as possible. Sincerely, Hotel Management
Translated by Google Icon
See original
T***u
icon-origin-TRAVELOKA
9,4
/10
Reviewed 13 week(s) ago
The experience was quite good in terms of room and facilities. The only thing is that I had to walk from the hotel to the street to go to work that day. The hotel should have a means of transportation for guests in case of road closures and taxis are not allowed to go up.
Translated by Google Icon
See original
4 people find it helpful
Accommodation's Reply
23 Apr 2025
Dear Guest, Thank you for choosing FLC for your vacation and thank you for your valuable comments about the hotel's services. We always want to bring the best experiences to our customers. However, due to some reasons, you are still not satisfied with our hotel services. We will try to fix it and also deeply apologize to you for these imperfect experiences. We look forward to welcoming you back in the near future to enjoy more perfect services. Sincerely, Hotel Management
Translated by Google Icon
See original
B***i
icon-origin-TRAVELOKA
9,4
/10
Reviewed 21 week(s) ago
Environmentally friendly. Nice hotel. But the food is not very good. The bed sheets are not clean.
Translated by Google Icon
See original
3 people find it helpful
Accommodation's Reply
27 Feb 2025
Dear Customer, Thank you for choosing FLC for your vacation and thank you for your valuable sharing about the hotel's services. We always want to bring the best experience to our customers. However, due to some reasons, you are still not satisfied with our hotel service. We will try to fix it and also deeply apologize to you for this imperfect experience. We look forward to welcoming you back soon to enjoy more perfect services. Best regards, Hotel Management
Translated by Google Icon
See original
Profile Picture
Benediktus A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6,8
/10
Reviewed 29 week(s) ago
Stayed at flc hotel for a 2-night holiday. The stay was generally pleasant, but there were a few disappointing experiences:• The room AC could not be adjusted from inside to switch from heat to cool mode. Despite contacting staff and being assured it would be fixed centrally, it was never resolved.• Slippers were not allowed to be taken home, but there was no prior notice. I was unexpectedly asked to return them during check-out.• Eating in the room was not permitted, which was inconvenient.• The gym was advertised as open until 9:00 PM, but staff informed me it would close at 7:00 PM.• The sauna required an additional fee of 250,000 VND, which was not clearly communicated. These issues took away from an otherwise enjoyable experience.
Read More
3 people find it helpful
Accommodation's Reply
05 Jan 2025
Dear Valued Guest, Thank you for having chosen FLC Ha Long for your holiday and taking your time to give us your feedback. Besides, we are also very sorry for unsatisfied experiences you had during your stay with us. We always strive to provide the best services to our guests, sometimes service is not qualified as we expected, so your feedback is so valuable for us to improve our hotel service; we already impart our team about your case and try to do better and better in the future. We would like to extend an invitation to you and your family to stay with us the next time your travel should bring you to Ha Long, we make sure it will be perfect as you expect always. We are looking forward to welcoming you back again. Yours sincerely, Hotel Management Team
NGUYEN T. H. N.
icon-origin-TRAVELOKA
8,8
/10
Reviewed 47 week(s) ago
Good service but the toilet smells a bit
Translated by Google Icon
See original
1 people find it helpful
Guest
icon-origin-TRAVELOKA
10,0
/10
Reviewed 48 week(s) ago
Staff cheerful enthusiastic attentive
Translated by Google Icon
See original
2 people find it helpful
T***N
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,7
/10
Reviewed 52 week(s) ago
A truly luxurious and comfortable hotel. Service quality is very good. The guys at the front desk were very friendly and the take care staff were also very good. Thank you very much hotel for this vacation.
Translated by Google Icon
See original
3 people find it helpful
Ngo H. N.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 53 week(s) ago
Clean, beautiful and comfortable hotel🩵
Translated by Google Icon
See original
Find this review helpful?
N***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6,8
/10
Reviewed 54 week(s) ago
The swimming pool is the place that scores the most points but is also the worst. The number of visitors was too large, so the tank was very dirty and smelly, and when I passed by at noon, I felt scum forming. The pool faces west so it's very sunny, the terrible sun is always too bright. As for the indoor tank, it's too tight so it's so cold that children can't bathe. The landscaped garden has nothing but a swimming pool. Overall, disappointed with the swimming pool here. It's ok to take pictures but not ok to bathe!!!
Read More
Translated by Google Icon
See original
3 people find it helpful
N***ô
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 58 week(s) ago
Beautiful room, super nice view and polite staff. Great location for good food and sightseeing. Thank you FLC Ha Long.
Translated by Google Icon
See original
4 people find it helpful
Accommodation's Reply
29 Jun 2024
Welcome, honored guests, Thank you for choosing FLC Ha Long as the destination for your recent vacation in the beautiful city of Ha Long. We are very happy to have brought interesting experiences to you. Your compliments and contributions will motivate us to strive harder to bring you the most comfortable and impressive experiences. We hope to welcome you back to the hotel as soon as possible. Best regards, Hotel Management Board
Translated by Google Icon
See original
Nguyen Q. D. A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,3
/10
Reviewed 61 week(s) ago
Too many impolite Chinese tourists
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
21 May 2024
Dear Valued Customers, Thank you for choosing FLC for your vacation and thank you for your valuable sharing about the hotel's services. We always want to bring the best experiences to our customers. However, due to some reasons, you still do not feel satisfied with our hotel services. We will try to fix it and also sincerely apologize to you for these imperfect experiences. We look forward to welcoming you back in the near future to enjoy more perfect services. Best regards, Hotel Management Board
Translated by Google Icon
See original
TRUONG H. N.
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 61 week(s) ago
clean, ok staff, convenient location
Translated by Google Icon
See original
3 people find it helpful
Accommodation's Reply
21 May 2024
Welcome, honored guests, Thank you for choosing FLC Ha Long as the destination for your recent vacation in the beautiful city of Ha Long. We are very happy to have brought interesting experiences to you. Your compliments and contributions will motivate us to strive harder to bring you the most comfortable and impressive experiences. Hope to serve you in the near future. Best regards, Hotel Management Board
Translated by Google Icon
See original
Hùng T. T.
icon-origin-TRAVELOKA
8,5
/10
Reviewed 65 week(s) ago
Fabulous experiences. A bit far from Bai Chay.
Find this review helpful?
Accommodation's Reply
21 May 2024
Dear Valued Guest, Warm greetings from FLC Grand Ha Long Hotel! Thank you for taking your time to share with us your experience of recent stay at our property. We do hope our hotel and professionalism of our employees create for you memorable experience. Thank you to be our guest and we do hope to welcome you back in the near future with another great experience at FLC Grand Ha Long. Kind regards, Hotel Management Team
N***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 66 week(s) ago
Nhân Viên Lễ Tân hỗ trợ nhiệt tình
3 people find it helpful
Sebastiano G.
icon-origin-TRAVELOKA
6,2
/10
Reviewed 68 week(s) ago
Room is big and comfortable. The rest is one star. I wouldn't come back to this hotel.
Find this review helpful?
TRINH T. N.
icon-origin-TRAVELOKA
9,1
/10
Reviewed 75 week(s) ago
Nhân viên thân thiện nhiệt tình. Phòng rộng rãi đầy đủ tiện ích. Không khí mát mẻ trong lành. Điểm chưa ưng duy nhất là khu vui chơi trẻ em quá bé và quá ít đồ chơi. Mình tới lấy ngày tết còn thấy khu đó có mùi rất hôi như thể không được vệ sinh vậy
7 people find it helpful
Number of reviews per page
20
40