Dear Guest. We really appreciate your review of our homestay and are happy to hear that you enjoyed the comfort and facilities we offer. However, we are very sorry to hear about your experience with our staff. We apologize for the inconvenience you experienced. We need to convey that we will contact the procedure for every item left in the room by the guest concerned so that we don't have to store the item for a long time, even if necessary, we will deliver it to the address concerned. We are always ready to help if you have further needs. carry on. Thank you for the opportunity to improve our services, and we look forward to welcoming you back in the future.