Friendly and helpful staff. Property was well maintained and clean.

Lovely stay, walking distance from station, friendly staff, very comfortable beds, highly recommend 😊

Lovely spacious rooms. Quiet, clean and with a beautiful open air private bath. Free drinks which is lovely to unwind on the rooftop with. Would highly recommend 😊

Located on quiet street a few minutes walk from train station. Spacious room with private sauna tub and shower.

The onsite staff @ hotel specifically at restaurant were super kind & friendly. Thank you All for making our stay comfortable and welcoming!

Environment and onsen facilities are very good. Resturant staffs are very friendly and caring. We have an enjoyable experience with the hotel. The only thing i will pick on is the front desk staff when we checked in, not too friendly and have a bit of attitude.

Great stay. Thank you to all the staff. Merci, Pierre he was a great help through the visit. Everyone is welcoming and hard working.

What an amazing stay. We had been 1 week in Tokyo before 2 nights in Hakone, so I intended the time to be a mental switch from the rushing and hustle to quiet, and this place absolutely delivered. Everything about it encourages you to calm and quiet and relaxation. It's a short 10-15 minute walk from the station, but you cross over 2 bridges and walk along a river and leave all that craziness behind. I can't explain it any other way; your mind changes with that stroll along the riverside. The room itself is enormous by Japanese standards. The bathroom has a small shower inside but the best is the 1-person onsen/hot tub on a semi-covered patio outside. The front desk gives you English instructions on how to fill it and it was wonderful. There are also 2 private 2-person onsen inside. No reservation, you just go to the floor and if the light is off, you can enter. Food is traditional Japanese style and a HUGE assortment of 20 items in small portions. We never wanted lunch after eating breakfast here. The staff accommodated my allergies and prepared special food. There are so many freebies to discover. Free tea/coffee 1st floor, soda 3rd, free ice cream near onsen, free dango and oden in the lobby 4:30, free ramen 10:30. Beds were comfortable, elevators were fast and easy to use, staff was polite and helpful. If you look real hard you've find the occasional dusty corner, but overall clean and extremely relaxing place.

Incredible stay! Staff was receptive, patient, and kind. Balcony hottub was an amazing experience and spa facilities were exceptional. Highly recommend the massage and facial treatments.

The experience was enjoyable, but the hotel and food were mediocre. We didn't get the options that were advertised. Instead, we received a vague email stating that there was only one choice and sorry. The food itself was just okay. The room was pleasant but shows its age.

The property was well maintained and felt like a traditional experience. Jun was most helpful, very friendly and ensured our trip was smooth

Excellent service. In room hot bath / SPA very nice. As well as the private SPA that was fantastic. Food, well it is an acquired test, Japanese all the way. Very beautiful, but not so much for us. Free drinks and snacks a great perk.

Our room had a private hot-tub with a spectacular mountain view which made us a surprise. Reception staff couldn't understand English but they were helpful and cheerful. The meals (especially the breakfast) that provided by restaurant are remarkable. Food quality is good. Restaurant staff are very cheerful too. In the lobby area, one of the hotel staff felt annoying while she was cleaning up the complimentary drinking machines that we accidentally messed up by pouring the tea to the table. I suggested her to hang up a sign to stop the guests to use the machines while she is doing the clean up or refill job. I said sorry in Japanese about my messed up but she didn't response to me. I hope the hotel should provide more training to the staff who works in the lobby area. They all represent the hotel.

Our stay included breakfast and dining and the food was amazing. The hotel also has public onsen as well 2 private ones. It was very clean and the service was amazing.

Amazing service, care for customers and amenities. 24 hours of hot and cold drinks available

Very nice hotel. Hot springs are great. Breakfast is excellent. The view is beautiful. Very easy access to the train and bus.

This hotel is great for an Onsen experience with a view. Private and public Onsen are available with ice cream. Plus all you can drink liquor makes it a deal.

The breakfast was excellent.

Beautiful hotel. Only thing is that there was no wash clothes. The view by the river is spectacular. The breakfast was an art piece If you cannot walk to town , it may be hard bc not easy to get a cab. The town closes by 5pm so if you do not order dinner at the hotel ahead, u maybe eating at Lawson.

Good hotel in the Hakone area. The bus and train stations are a bit of a walk but well within reasonable distance. The hotel was clean and the rooms were comfortable. I would stay here again.