8,6
Very Good
From 3.675 reviews
Provided by travelers on
Cleanliness

8,8

Room Comfort

8,9

Meal

8,6

Location

9,0

Service and Facilites

8,9

People often mention about Collection O Cikarang Near President University Formerly Enviro
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Surroundings (4)
Accessibility (4)
Ambiance (4)
Bathroom (4)
Staff Friendliness (3)
Bedroom (3)
Distance to City Center (2)
Hotel Area (2)
Family Friendly (1)
Wifi (1)
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Traveler Reviews Collection O Cikarang Near President University Formerly Enviro

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20
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Customer reviews
Y***i
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Transit
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5,4
/10
Reviewed 11 week(s) ago
I decided not to stay when I saw the room, oh my gosh, it was dirty, dusty, and smelly. No need to ask about the sheets. I know it's cheap, at least it's not dusty. My suggestion is to tidy it up and raise the price, people will definitely want to stay. Luckily there's a hotel so I can move in. It's okay to lose out rather than sleeping in a cage.
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6 people find it helpful
Y***o
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Transit
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7,7
/10
Reviewed 12 week(s) ago
Not recommended to stay here. Dark lights, dirty, toilet shower is broken. Like the room is not maintained.
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3 people find it helpful
S***i
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Business
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5,0
/10
Reviewed 25 week(s) ago
the lights are off, there is no TV remote, no towels, no soap
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7 people find it helpful
V***a
icon-origin-TRAVELOKA
8,2
/10
Reviewed 28 week(s) ago
Close to the highway, close to the living plaza, clean, overall comfortable
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2 people find it helpful
Y***i
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Transit
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5,3
/10
Reviewed 32 week(s) ago
Dirty bed. Dirty bathroom. Messy room 🥹
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6 people find it helpful
B***y
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Staycation
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8,2
/10
Reviewed 38 week(s) ago
The hotel staff was very friendly and very helpful.
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3 people find it helpful
P***i
icon-origin-TRAVELOKA
5,0
/10
Reviewed 43 week(s) ago
The room was dirty, the sheets hadn't been changed, and the shower water wasn't working.
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4 people find it helpful
a***y
icon-origin-TRAVELOKA
5,0
/10
Reviewed 44 week(s) ago
I'm confused, why the rating can be good. There are no towels, soap, toothbrushes. Dirty mattresses. Spider webs hanging everywhere. Very special, huh. Cheap prices don't mean renting out a warehouse for a place to stay.
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13 people find it helpful
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Fauzi
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Business
icon-origin-TRAVELOKA
8,6
/10
Reviewed 45 week(s) ago
The room is comfortable, but no toiletries are provided and the TV has no channels.
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4 people find it helpful
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wangsa t. I.
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Transit
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5,4
/10
Reviewed 52 week(s) ago
It was beyond bad. I used to stay here until covid came, often up to 3-5 nights. This time, the room was dirty, AC didnot work (had to sleep with open window and terrace door, got mosquitos flew in), TV doesn't work, no connection cable, no internet (there was no wifi transmitter in the corridor, only the cable), non-smoking room but cigarette marks and ashes everywhere, the bed was not made, no amenities in the bathroom (there was a bar of soap, but probably from whoever stayed before). The most amazing, the no service, the person who took care the room always says no, don't have, don't know, etc. He seems intentionally making me want to leave and go to other place. Parking is expensive.
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7 people find it helpful
Nurhidayatullah
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5,0
/10
Reviewed 59 week(s) ago
I had a hard time getting a room, I had to argue with the receptionist first. Even though the payment and booking were successful. Please follow up on things like this. So that all customers feel comfortable and of course satisfied.
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7 people find it helpful
Marjono
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4,8
/10
Reviewed 99 week(s) ago
AC is not cold, linen is dirty. There are no facilities in the room. Just a bed only.
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7 people find it helpful
UFO M. P.
icon-origin-TRAVELOKA
6,1
/10
Reviewed 99 week(s) ago
Hot water doesn't come out, water comes out a little, room conditions are dirty, lots of long hair, sheets have lots of stains.
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3 people find it helpful
Dela P. s.
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6,0
/10
Reviewed 100 week(s) ago
There is no mineral water, 2 people have cheek in towels, only one is crumpled, no proper shampoo or soap. Different rooms are not like the photos. But yeah, it's okay 😂.
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4 people find it helpful
Dwi S. A.
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5,1
/10
Reviewed 100 week(s) ago
Kamar kotor sekalii sampe berdebu. Seperti gak pernah dibersihkan. Sprei kotor penuh dengan bercak-bercak. 3 lampu mati. 1 lampu depan pintu (minta diganti), lampu tidur 2 tidak ada stok (tetap mati). Pesannya double bed, dikasihnya twin bed tanpa ada konfirmasi.
2 people find it helpful
puspita d.
icon-origin-TRAVELOKA
6,1
/10
Reviewed 105 week(s) ago
The service was not good, even though I requested toiletry equipment for 2 people but only 1 was given and then I asked again, he said only 1 was provided, even though 2 star hotels were given. Then for the cleanliness of the room, it was lacking, especially the bathroom was slippery and the sink smelled bad. Maybe it needs to be tidied up again.
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5 people find it helpful
Agustin S.
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10,0
/10
Reviewed 107 week(s) ago
Comfortable friendly staff nice good ♥.
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Imaam Majied Setiawan
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9,7
/10
Reviewed 112 week(s) ago
Comfortable friendly staff rooms ok nice.
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Asep N.
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8,8
/10
Reviewed 122 week(s) ago
Good access amidst the noise of Cikarang city. Good choice 😁.
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1 people find it helpful
Kartika Nurtasya
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4,8
/10
Reviewed 128 week(s) ago
Sangat mengecewakan. Tidak sesuai penilaian. Kamar kotor dan bau dan tidak bisa diganti spreinya. Parah, jangan mau nginep di sini.
5 people find it helpful
Accommodation's Reply
17 Feb 2023
Hi, Nurtasya! Please accept our sincere apologies for the disappointment caused. We agree that the lack of cleanliness is totally unacceptable. So we request you to consider this as an off case as we are totally fixated on cleanliness and it is one of the basic aspects we consider to serve our guests. Rest assured, we've updated our team to take the necessary action immediately to resolve this issue. Have a nice day. Greetings, Noah.
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