Overall Ratings & Reviews Legacy Residence Cilandak Syariah

I stayed at Legacy Residence Syariah with the understanding that this is a residence concept, not a full-service hotel. However, cleanliness and comfort are absolute standards for any paid place to stay. Unfortunately, my experience was far from comfortable. The first night I couldn't sleep because the mattress was full of mites (bed bugs), causing my body to itch and get bumps. At 2 am I went downstairs, there was no receptionist because it was outside operating hours. Fortunately, there was a staff who helped change the sheets, and only the next morning at 9 am, my WA chat was responded to and I was moved to another better room after check out time. In addition, the bathroom in the first room was very dirty, there were pantyliner marks in the shower and the drainage was not clean. The room hallway also looked poorly maintained. The facilities provided were very limited (1 towel, 1 drinking water), and there was no elevator. The location was also quite noisy because it was right next to the high school. Another disappointing thing, after the uncomfortable experience on the first night, my request for a late check-out until 13.00 was not approved. I was only given extra time until 12.30, after that I had to pay again. I just wanted a little extra time to rest after a sleepless night that caused me a headache for a few days. I understand the concept of “you get what you pay for”, but if the price is equivalent to a branded budget hotel, the expectation of cleanliness, comfort, and a little empathy in service should be met. My suggestion is that rooms that have had dust mite cases be treated properly, or not sold at all.

comfortable environment to stay and facilities suitable for solo traveling

Ok, good place and service, but the deposit is too expensive.

The room is nice on the 4th floor but unfortunately, there is no elevator. Overall, it's very good.

best and affordable price, the only minus is that it is not soundproof. overall attractive and comfortable

as a woman solo traveler i feel safe to know that this hotel is syariah. the staffs are friendly and informative, the room isn’t that large but it is clean and comfortable, the view from my room (4th floor, 404) is comforting at night, the bathroom also clean and smells really good. the hot water works just fine and fast. tho it was hard to take my 15kg luggage to the 4th floor since there’s no lift but, it’s okay. just think of it as a sport. might be come back to book again if i have plans to go to jakarta in the future. thank you very much!

It's really fun to stay here, even though you don't get breakfast, in front of the hotel there is lontong sayur, at night there is an all u can eat grill, there is a coin laundry. The place is new and comfortable

Comfortable for a staycation and makes you feel at home, the 1 week Eid holiday feels fast.

For check in time, even though it was delayed, the room was not ready, the room was quite clean.

Quite strategic location, quite large rooms, friendly staff, only there is no lift access

everything is ok..it's just that there is no lounge for us to receive guests and smoke. If you want to relax, you have to buy it from the restaurant downstairs. My suggestion is to provide chairs outside so you can smoke or provide a smoking area on each floor

Nice, very clean, no hassle and fast to check in and check out

Good, clean, friendly and responsive service

deposit is too big even though there is no minibar

Clean, comfortable, there is a laundry place, but the TV channels are not complete enough.

Cozy place with a modern touch. Nice, really enjoy stay here.

The room is so clean and looks like a new building. So it was a great place, the only minus is there is no lift. We got the 4th floor's room, so we have to use stairs. It's okey though, you can use it as an exercise hehe. There is a mini market near the hotel which is very great!

Good, clean room, cold AC, wifi, netflix, food court. The only downside is there is no lift, so you have to climb 4 floors using the stairs.

The room is very modern and comfortable, the location is very close to the MRT station, and also close to the Jaklingko bus stop, but please improve the cleanliness of the sheets.

Nice and comfortable, quite good for this price, the service and facilities are okay. Access to the MRT station is also close, looking for food is also easy because in the morning there are porridge sellers in front of the inn. But it's just lacking a pillow hehe .. and the service is very friendly, not complicated at all, the best !!