The staff is nice and friendly. The hotel is big but like a test of courage, many empty rooms, the AC outside is not installed, many windows are broken, the elevator often errors, the room lights go out. Even though I asked for a room with a beach view but was told it was full even though there were not many guests. The hotel is quiet, the parking lot is quiet but after checking when I had breakfast it turned out that many rooms were not suitable for use (maybe). It's a bit scary. If only it could be fixed again. Because it's a shame that the hotel is nice with a view of the sea.

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3 people find it helpful

s***a

Leisure

6,2

/10

Reviewed 28 week(s) ago

The room is leaking. The location is very far from the gate entrance, hard to find transportation like gojek/gocar that willing to accept our orders.

7 people find it helpful

Fajar S. F.

Leisure

10,0

/10

Reviewed 29 week(s) ago

Hotel with the best view and most importantly very comfortable to stay in Bali.

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1 people find it helpful

Ronny G.

Business

6,7

/10

Reviewed 36 week(s) ago

The location is quite far from the city, the terrace door lock doesn't work, the inside closet is dirty, breakfast must be ordered by menu package

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9 people find it helpful

Accommodation's Reply

11 Nov 2024

Dear Mr. Ronny, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely yours, Sopyan. General Manager. New Kuta Hotel by LORIN

Y***l

Leisure

6,7

/10

Reviewed 38 week(s) ago

The hotel staff are not very friendly, especially the person at check-in.

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11 people find it helpful

Accommodation's Reply

06 Nov 2024

Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely yours, Sopyan. General Manager. New Kuta Hotel by LORIN

danang s.

Leisure

10,0

/10

Reviewed 38 week(s) ago

This hotel very beautifull. This place has a strategic location with so many beach location like padang-padang beach, melasti beach and dreamland beach. This place has so quite and rekomend for the people who want quite place for yoga. Thank you new kuta. Maybe someday I”ll back.

7 people find it helpful

Accommodation's Reply

28 Oct 2024

Dear Mr. Danang, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely yours, Sopyan. General Manager. New Kuta Hotel by LORIN.

T***a

Staycation

8,5

/10

Reviewed 39 week(s) ago

Breakfast is varied, hopefully the hotel will be active again soon. It's good that the receptionist informed that it will be active again after covid. Next time I want to come here again.

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5 people find it helpful

Accommodation's Reply

28 Oct 2024

Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely yours, Sopyan. General Manager. New Kuta Hotel by LORIN.

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