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There is no housekeeping on daily basis. Was told they only do housekeeping on the 3rd day based on my duration of stay. I thought housekeeping is the minimal as we expect to have clean beds and clean toilets after long day outgoing. This is quite a disappointment.

They don’t have 24-hr front desk as mentioned, information about this hotels needs to be updated. We arrived at the hotel at 6am. the waiting area in front of the front desk so tiny and very cold. We had no issue if we can’t do an early check in. However please make the lobby more comfortable. I booked 2 rooms, but the heater in room 917 didnt fully function as we still felt freezing inside the room, though we have turned it on all day long. No issue in the 2nd room. On our 2nd day the emergency alarm rang. All guests came down through emergency stairs,. I travelled with my 78yrs old mom. The on duty staff only explained that someone press the emergency button, and they will look to the cctv. Where is the security for the guests? Despite the strategic location, I did not recommend to stay here, better you book to another hotel in the same area with better condition.

Good overall staying here, good location as well.

Comfortable for stay at Melbourne Central city, also free tram.

Location is very convenient to the free tram stops, shops, and QVM. The hotel and room is clean and comfortable, and is also kids-friendly with their small corner for kids to read and play down at the lobby. Property is secure too and they had assisted us with storage luggage when we arrived early before the check in time. Staffs are helpful and friendly.

The Hotel must extend time check- out to 11AM during winter season without charges. Winter promo(checkout time 11AM., that is. that's simple.

Great location, staff and service. Room is big, clean and comfortable. Highly recommended place to stay.

Location is great, many restaurant within walking distance, at the front office staff is very helpful.

Location very close to the Southern Cross Station and bus, easy walks to the CBD area.

I asked many times to clean the room but never been cleaned up.